Ratings based on 364 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Mar 22, 2017
I didn't really like the location, but it was fine. That's how I would sum it up-"fine". No real complaints or compliments other than the bed was super comfy.
Comment from Hotel Management
Mar 23, 2017 by General Manager, Hotel Management
Thank you for your feedback. I am happy to hear that the bed was super comfy. Leslie- GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

within a nice walk to Emory

Posted Feb 10, 2017
Pros: close to Emory, shopping and dining
Cons: all the rooms could be free
Location: I attend continuing ed at Emory, so I don't explore the area.
great hotel staff. Rachel, in particular, was effective and efficient as I have seen. I would definitely stay here again.
Comment from Hotel Management
Feb 16, 2017 by GM, Hotel Management
Thank you for your review. I will make sure that Rachel is recognized for her effective and efficient service. She is truly an asset to our company.
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntsville

Awesome Home Away

Posted Jan 25, 2017
From check-in to checkout, the staff was great. I am not a fan of soft beds but my back survived the night without pain. My room was very clean and I loved the in-room refrigerator and microwave. Hard to do better than this hotel in the price range.
Comment from Hotel Management
Jan 26, 2017 by gm, Hotel Management
Thank you for your awesome review. I am so happy that you felt Home away from Home your entire stay. Have a great day Leslie- GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Posted Jan 20, 2017
Cons: Sausage gravy could use improvement.... coffee was great!
Hotel was great! Clean convenient and friendly staff.... Stan was very helpful
Comment from Hotel Management
Jan 23, 2017 by gm, Hotel Management
Thank you for your feedback. I am happy that you love the coffee and the cleanliness of the hotel and the friendliness of our staff, but wish we could have met your expectation on the sausage gravy. Thanks again Leslie- GM
5 out of 5
by A verified traveler from Rock Hill SC

beautiful hotel

Posted Dec 18, 2016 on Hotels
love it
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Dear Guest from Rock Hill, SC We love you! Thank you for your review Leslie- GM
1 out of 5
by A verified traveler from Atlanta GA

Horrible staff, Horrible hotel for the money

Posted Dec 18, 2016
Staff put me in a room differently than booked. They wouldn't rectify their mistake. Very rude. Room was small and out dated. Bathroom was old and base tiles falling apart. Overall not satisfied especially for their price.
Comment from Hotel Management
Dec 20, 2016 by GM, Hotel Management
Dear Guest: I am sorry that you did not have a good experience staying at our hotel. We have failed to meet your expectations and this saddens me. Leslie- GM
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 16, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Dec 10, 2016 on Hotels
bathroom not the cleanest, but nothing bad. overall great experience.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Dear Guest: Thank you for your feedback. I am sorry that we did not meet your expectation in the bathroom, but happy to hear that your overall experience was great. Leslie- GM
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Good hotel close to a lot.

Posted Nov 25, 2016
We stayed for a wedding in the area and could get to everything we needed.
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
Dear Guest: Thank you for choosing to stay with us while attending a wedding in the area. We appreciate your business. Leslie- GM
5 out of 5
by A verified traveler

Wonderful place to stay... Well worth it

Posted Nov 24, 2016 on Hotels
Had a wonderful, restful time. Will be back !! Comfortable, quiet room; good wifi; fantastic breakfast; free beer, wine and appetizer evening reception.
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
Dear valued Guest: Thank you for your comments. I am happy to hear that you had a wonderful experience during your visit with us at the Holiday Inn Express Emory. I'm glad you could join us for our manager's reception which is held Monday thru Thursday weekly from 5-7PM. We can't wait to see you again, so hurry on back! Leslie-Gm