Ratings based on 954 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Charlotte, NC

Just Okay

Posted Apr 20, 2017
Pros: Staff and general location close to MARTA.
Cons: New paint, carpets, and furnishings.
Location: MARTA station and reasonable food choices within walking distance.
Entry to the hotel off Sidney Marcus is, depending on time of day and traffic, very vexing. The hotel is showing its age, and the rooms are small and tired. The furnishings are well past their prime. Only the pleasantness and helpfulness serves to rescue the overall experience.
Comment from Hotel Management
Apr 21, 2017 by Cynthia S, Hotel Management
Hi Jim, Thank you for taking the time to give your valuable feedback regarding your recent stay with us. It appears you had mixed feelings about your stay, so we're listening to your comments and working on ways of improving those areas you felt we had opportunity. We sincerely apologize that we weren't able to fully win you over!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2017
No problem. Clean and good size. Money well spent.
Comment from Hotel Management
Apr 10, 2017 by Cynthia S., Hotel Management
Hello, Thank you so much for staying with us. We appreciate your feedback and look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, but no early check ins

Posted Mar 21, 2017
We had an early flight couldn't check in early....
Comment from Hotel Management
Mar 21, 2017 by Cynthia S., Hotel Management
Hi, We try our best to grant early check ins when possible and we apologize that we weren't able to for this stay. We hope that this won't prevent you from staying in the future, because we would love to have you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Business trip

Posted Mar 4, 2017
Staff were very friendly and accommodating and room was above nice.
Comment from Hotel Management
Mar 9, 2017 by Cynthia S., Hotel Management
Hi, Thanks so much for your feedback. It's great to hear our staff was able to taccommodate you and we look foward to seeing you back in the future!
5 out of 5
by Gerard

Great choice

Posted Jan 20, 2017 on Hotels
Good hotel in a good location, right next to Rte. 13, only takes about 10 minutes to get to downtown Atlanta by car. Plenty of places nearby such as Target, Home Depot and places to eat. It's in Buckhead so the price isn't cheap but overall it was good stay and the parking is free in the outdoor lot. The room was clean and they did have breakfast in the morning. The hotel staff is excellent.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Hi Gerard, Thanks for sharing your awesome comments about our hotel, location, and amenities. It's great to know that you were able to be convenient to things that are important to you while enjoying your stay with us. It was a pleasure to have you and hope to see you in the future. We appreciate your business, and again thank you for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Good motel with reasonable rates

Posted Jan 14, 2017 on Orbitz
Pros: It was quiet and relaxing.
Very pleasant experience. Comfortable bed, hot breakfast, convenient parking. And no interstate noise.
Comment from Hotel Management
Jan 17, 2017 by Cynthia S., Hotel Management
Hi Debbie, Glad you had a pleasant experience with us and enjoyed many of our amenities. We look forward to seeing you back again.
5 out of 5
by A verified traveler

Nice Hotel

Posted Jan 12, 2017 on Hotels
Great location, close to downtown
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Hi, We appreciate the 5 star rating and happy to hear we were convenient for your trip.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2017
clean and good , really enjoy the 5 nights staying in Holiday Inn buckhead
Comment from Hotel Management
Jan 17, 2017 by Cynthia S., Hotel Management
Hi, Thanks so much for the positive feedback and we're thrilled to hear you enjoyed your extended stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Staff is friendly and accommodating.

Posted Dec 27, 2016
Best hotel in Buckhead! People are friendly yet professional. Parking is easy, and the location is convenient.
Comment from Hotel Management
Jan 17, 2017 by Cynthia S., Hotel Management
Hello Barry, It's great to hear that our staff delivered exceptional service to you! We pride ourselves on making you feel at home and we appreciate your positive feedback regarding your recent stay with us at the Holiday Inn Express & Suites Atlanta Buckhead!
1 out of 5
by A verified traveler from Atlanta, GA

Poorly Maintained In Need Of Renovation

Posted Dec 19, 2016
Pros: Nothing
Cons: Renovate the entire place
This is my lesson that great reviews and a high price don't mean much. This hotel is in dire need of a renovation. The shower door did not want to stay shut, the door to the bathroom was a pocket door that was stuck open, the TV was something from the 90s that only showed analog channels. For whatever reason I had to renew my room key every single day even though I had prepaid for multiple nights. Finally the breakfast was basically plastic looking eggs, turkey sausages, and orange juice that tasted like it was diluted twice with vinegar.
Comment from Hotel Management
Dec 27, 2016 by Cynthia S., Hotel Management
Hi aeroz, Let us first apologize that our hotel did not live up to your expectations. It's disappointing to hear of the multiple items you mentioned in your comments and we would really like to resolve them as quickly as possible. Although we can't change the circumstances during your stay we would to prevent anyone else from having a negative experience. In order to do so we ask that you kindly contact the hotel directly at (404) 949-4000 so that we may gain more information to assist us in resolving all service issues.