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Reviews of Holiday Inn Atlanta-Gas South Arena Area

3 out of 5
Holiday Inn Atlanta-Gas South Arena Area
6310 Sugarloaf Pkwy, Duluth, GA

Reviews

8.2

Very Good

Rating 10 - Excellent. 428 out of 936 reviews" "
Rating 8 - Good. 278 out of 936 reviews" "
Rating 6 - Okay. 110 out of 936 reviews" "
Rating 4 - Poor. 62 out of 936 reviews" "
Rating 2 - Terrible. 58 out of 936 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ruben

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Julio

Excelente
Stayed 2 nights in Apr 2024

6/10 Okay

Tonie

Business traveler
Disliked: Staff & service
Not friendly. No free breakfast
Stayed 3 nights in Apr 2024

6/10 Okay

Roger Martin

Liked: Cleanliness
Walking distance to the convention centre and the arena. Close by groceries and dining options
Stayed 2 nights in Apr 2024

8/10 Good

Dallas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our sink and microwave were broken upon check in but once I brought it to staffs attention it was fixed. How ever my mom did slice her hand in the broken microwave.
Stayed 2 nights in Mar 2024

8/10 Good

Keri

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was extremely nice and close to the Cheer competition that we were attending. The only complaint I have is the lady working the front desk was extremely rude and not friendly at all. She didn’t greet guest and acting as if we inconvenienced her if asked for anything at all.
Stayed 2 nights in Mar 2024
Response from Jack on Mar 23, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ATLANTA-GAS SOUTH ARENA AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact the hotel.Sincerely,

10/10 Excellent

Doran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Coral

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable!
Stayed 1 night in Mar 2024

6/10 Okay

Charlie

Stayed 1 night in Feb 2024

6/10 Okay

Danny, Manchester

Liked: Staff & service
Everything was great except having to pay for what is normally complementary breakfast. It was not worth $13 per person at all. The staff was amazing, breakfast way over priced.
Stayed 1 night in Feb 2024

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close and within walking distance to the venue I was attending.
Stayed 1 night in Jan 2024

8/10 Good

Antoinette

Liked: Staff & service
Stayed 1 night in Feb 2024

4/10 Poor

mario

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Good safe and quite area overall, the hotel was pretty vacant judging per the amount of cars outside and how quite it was at check in, I probably booked a double bed room by mistake so As soon as we walked in I call the front desk to see if it was possible to switch to a king size bed room, but they said no because ai used expedia to book it. No sense at all. There was no customer service since I used expedia.
Stayed 1 night in Feb 2024

10/10 Excellent

Maria, Athens

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto mucho
Stayed 1 night in Feb 2024

6/10 Okay

Deborah

Liked: Cleanliness, amenities
Complained about TV not working multiple days to multiple staff, was treated as if we didn’t know how to operate TV. TV wouldn’t cut off unless we unplugged it. While watching, screen would turn green, lost volume multiple times….etc. Key card became deactivated, while in pocket, was talked down to be desk clerk, implied it was probably our fault if we had it near our phones….which was not the case. Great location. Clean, but service was sub par and for cost per night, TV should work.
Stayed 2 nights in Jan 2024

10/10 Excellent

Xiuyan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good .
Stayed 1 night in Jan 2024

10/10 Excellent

KWANG WOO

Stayed 3 nights in Jan 2024

8/10 Good

Janet

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Corey, Sylva

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Their was no hot water. I got off of a long day of work and drove straight to the hotel with my daughter for our weekend plans.I needed a shower bad. The water was freezing. The hotel was unable to fix it that night, nor by the next morning before my daughters cheer competition. They were unable to move us rooms, have not refunded my money and have still not allowed me to speak to a manager. It's been 24hrs. But other then that,everything else was as advertised. Clean,personable staff etc.
Stayed 1 night in Dec 2023

10/10 Excellent

Erica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I’m very disappointed that breakfast was not included.
Stayed 1 night in Dec 2023

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They will try to put you in a dirty room. Then say oh well idk what we gonna do bc we are booked (I booked my stay in September for December so…) Then have you wait another hour, when you already tired from driving hours, for a clean room that doesn’t have half the things in the room working right (lamp broke, clock broke, phone broke, heater making rattling noises, no grips in shower so you could slip and fall). Said to only have one person working that night 5pm to check people in and deal with issues. Come on now, get it together. Then get random charges on your card so watch your statements. Then not want to call you back to fix the problem. Rather stay a couple miles further from gas south for concerts than in walking distance at that over rated place. Had better stay at best western a couple miles down the road!
Stayed 2 nights in Dec 2023

8/10 Good

Pam

Stayed 1 night in Dec 2023

8/10 Good

Cheryl, Acworth

Stayed 1 night in Dec 2023

4/10 Poor

Valerie

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stay Anywhere Else
Stayed for a concert at the arena. Great location, but that’s where the good ends. Room had dead cockroach on our desk, bathroom had hair in the shower, one of the two beds had dirty sheets with hair and cookie crumbs. The noise level is unreal. Doors banging all night, loud partying until 4 a.m.
Stayed 2 nights in Dec 2023

6/10 Okay

Xochilt

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was very friendly and welcoming! I liked how the room and facilities were very well maintained. Highly recommended for anyone attending an event in the area.
Stayed 2 nights in Dec 2023

10/10 Excellent

Shanil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area with very good hosts
Stayed 3 nights in Dec 2023

10/10 Excellent

Kendryll

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

David

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Hotel was walking distance to a concert we went to. Carpet in entire room was wet and hairdryer did not work. One person working hotel desk and no other staff to help customers or person working desk. Would not stay there again
Stayed 1 night in Nov 2023

6/10 Okay

Josh

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Mediocre hotel
Hotel was nice and clean. Breakfast and dinner could be improved limited food choices and not so good food. And not a lot of food options nearby or within walk-in distance.
Stayed 2 nights in Nov 2023

10/10 Excellent

Cathey

Stayed 3 nights in Nov 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Fantastic place to stay. Very clean. Friendly staff. Very convenient.
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
I had reservations for 2 rooms. When I got to the hotel, the person at the front desk told that us that they only had one room available, but if we waited she might be able to get the the other room. We had to wait 2 hours to get the room and we still were only able to get one. We didn’t have time chance our clothes and we were late to our event and not even an apology was given.
Stayed 1 night in Nov 2023

4/10 Poor

sharon

I went to the only restaurant at the facility. It was unmanned. I went back to the front desk and asked if the facility was open. The front desk person told me to sit down and someone would come out. The waitress came out from the back and asked me what I wanted. I asked her if she had a menu. She brought me a menu covered with food stains. I ate Uber eats or Door Dash for my entire stay. There are no other eatery options within walking distance. Breakfast came with my package, but I was told that since I would be checking out, I would have to pay for breakfast. The hotel uses DISH for cable but half the stations did not work, so I ended up using my streaming from my phone. Would not stay here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Luis Felipe, Tallahassee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for the concert venue and very comfortable rooms
Stayed 1 night in Oct 2023
Response from TYRON MANAGER on Oct 27, 2023
THANK YOU FOR YOUR WONDERFUL FEEDBACK. WE APPRECIATED.

2/10 Terrible

Clara, Homewood

Traveled with family
Disliked: Staff & service, property conditions & facilities
Awful service at the front desk … seriously
Stayed 1 night in Oct 2023
Response from TYRON MANAGER on Oct 27, 2023
We are sorry you feel this way. We strive to give the best customer service possible.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Quiet
Room was clean and comfortable. No noise. Slept great!
Stayed 1 night in Oct 2023
Response from TYRON MANAGER on Oct 27, 2023
We are so pleased to hear that you enjoyed your stay with us. We hope you will stay with us again soon.

8/10 Good

Cynthia, CULLMAN

Stayed 1 night in Oct 2023

2/10 Terrible

Juhee

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Tyron Manager on Oct 4, 2023
Thank you for your feedback. I'm not fully understanding the reasoning behind such a low review. You did not leave any feedback. Please reach out to the hotel directly.

2/10 Terrible

Maria

Stayed 1 night in Sep 2023
Response from Tyron Manager on Oct 2, 2023
Thank you for your feedback. I would like to know the reason for such a low score? Please reach out to the hotel directly.

6/10 Okay

Phyllis S.

Hotel dining was very good for breakfast, and we enjoyed the bar/lounge for fast order foods and drinks in the evening. Also, there are many nearby restaurants for convenience.
Stayed 2 nights in Sep 2023
Response from Tyron Manager on Oct 2, 2023
Thank you so much for your feedback. I will make sure to share this with my team.

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Stayed 2 nights in Sep 2023
Response from Tyron Manager on Oct 2, 2023
Thank you Ms. Sabrina for a wonderful review. I will make sure to share this with my team on how much you enjoyed your stay with us.

6/10 Okay

MARVIN

Traveled with partner
Liked: Cleanliness, staff & service
I enjoyed the ease to other venues that I attended
Stayed 2 nights in Sep 2023
Response from Tyron Manager on Sep 20, 2023
Thank you for your feedback. We strive to ensure all of our guest have a wonderful stay with us. We hope you will stay with us again Soon.

10/10 Excellent

LaTasha, Warrensville Heights

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Sep 2023
Response from Tyron Manager on Sep 20, 2023
Dear Latasha, I'm so happy to hear how much you enjoyed your stay with us. We hope you will stay with us again soon.

6/10 Okay

EMMANUEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The TV shutting down by itself.
Stayed 1 night in Aug 2023
Response from Tyron Manager on Oct 2, 2023
Thank you Emmaneul for your feedback. Yes the TV after so long will shut off if there is not activity.

2/10 Terrible

Brittany

Called the day before I was supposed to arrive to say that I no longer had a room because they overbooked. Did not recommend anywhere else. Terrible.
Stayed 1 night in Jul 2023

6/10 Okay

Judy

Traveled with partner
Liked: Staff & service
No cold water in sink. 2 lights didn’t have bulbs
Stayed 1 night in Jul 2023

8/10 Good

Gabriela, Decatur

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What I really like was that they have Dove products. Hand wash, lotion, body wash, shampoo and conditioner. Even though we did bring our in products it was nice to see it offered in the room.
Stayed 1 night in Jul 2023

6/10 Okay

Jeremiah

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
We came from out of town for two nights day, and then we arrived at the lobby. The front desk lady told us we couldn’t check in because we booked with Expedia and had to wait for somebody specific to check us in when we went to go to our room the elevator was broken And most of the weekend so we had to take the stairs quite a few times our room was nice but the door didn’t latch so every time the cleaning lady would come she wouldn’t latch the door and the only way to do that was to lift up on the door, so our room was not secure And the remote in the room was not working so we would have to get up out of bed to turn the TV off. Overall, our room was nice and our stay was fine.
Stayed 2 nights in Jun 2023

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was an easy walk to the Gwinnett Arena and dining.
Stayed 1 night in Jun 2023