Ratings based on 276 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Albany, Georgia

I do not like pet friendly hotels.

Posted Mar 27, 2017
Pros: The location was in a good location
Cons: The food could have been better. The rooms need to be fumagated since occupants are allowed to have pets in their rooms.
Location: I did not see anything that was in close proximity to the hote.l
The hotel location was good. However, I do not llike to stay at hotels where people are allowed to have pets in their room.
Comment from Hotel Management
Mar 29, 2017 by Tracy Johnson - GM, Hotel Management
Dear Ho Chi We are glad you enjoyed our convenient location. We do allow pets at our location for those Guest who enjoy bringing their fury ones when traveling.
2 out of 5
by A verified traveler

Close to the venue that I was attending.

Posted Feb 1, 2017
I liked the location of the hotel in that it was close to the venue that I was attending. I was not impressed with the hotel given the price I had to pay for the room. The refrigerator did not work, the coffee maker did not work, the ice machine on the floor was out of order and even if the coffee maker did work there was not any cream or sugar available in the room.
Comment from Hotel Management
Feb 3, 2017 by Tracy Johnson GM, Hotel Management
Dear Guest It is unfortunate our hotel did not meet your expectations. Guest satisfaction is our number one priority.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Perfect for hockey games and concerts

Posted Jan 17, 2017
Pros: Friendly staff. Heated indoor pool.
Cons: The fitness center is very small. One treadmill one elliptical one bicycle. If three people are in the room, you are out of luck.
Location: The hotel is right off I-85 and near the Gwinnett Center. Next door is Tin Lizzy's Cantina. The Infinite Energy Center hosts the Atlanta Gladiators
Great for staying the night after a hockey game or concert. In the morning, you can walk/jog around the Gwinnett Arena Campus. Plenty of food options around. This is also where opposing teams stay when they play the Atlanta Gladiators. I had breakfast with players from the Norfolk Admirals. I enjoyed hearing their Canadian accents.
Comment from Hotel Management
Jan 17, 2017 by Tracy Johnson, General Manager, Hotel Management
Hi Roi, Thank you for reviewing our property! We are glad you were able to take advantage of our convenient location and amenities. We are the proud Host Hotel of the Atlanta Gladiators and enjoy hearing their Canadian accents, too!
5 out of 5
by Julia

Good front desk! Polite, easy check in!

Posted Dec 28, 2016 on Hotels
Great service! Check in was super easy and fast!
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Hi Julia Thank you for your kind comments and for taking the time to review our property. I hope you will have the opportunity to stay with us again when in the area.
5 out of 5
by Jilian

Posted Dec 28, 2016 on Hotels
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Dear Jilian Thank you for taking the time to review our property and for giving us 5 Stars!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2016
Very nice and completely worth it!! The only issues were slight, the complimentary lotion was open and looked used and the temp was very hard to control, there was no happy medium
Comment from Hotel Management
Dec 27, 2016 by Holiday Inn Gwinnett, Hotel Management
We appreciate you taking the time to review our property. We are happy you enjoyed your stay at our hotel. We hope you find yourself traveling to our area again soon. Happy Holidays!
4 out of 5
by A verified traveler

Posted Dec 23, 2016 on Hotels
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for choosing the Holiday Inn Gwinnett Center for your stay! Happy Holidays!
4 out of 5
by Richard

Convenient and Clean Hotel

Posted Dec 22, 2016 on Hotels
Very nice staff and comfortable bed. We were so pleased to be within walking distance of the Concert Venue!
Comment from Hotel Management
Dec 24, 2016 by General Manager, Hotel Management
Hi Richard! We appreciate you taking the time to review us! We are glad you enjoyed our property and its convenient location to the Concert Venue! We hope to see you again next time you find yourself in our area!
3 out of 5
by Ravi

Bad location and poor service

Posted Dec 21, 2016 on Hotels
Check-in was absolutely great. The young lady was quick and thorough. However, the food and service in the cafe was terrible. Charging $110 per person for breakfast...you've got to be kidding.
Comment from Hotel Management
Dec 24, 2016 by General Manager, Hotel Management
Dear Ravi, Thank you for your comments. I'm happy to hear that your check-in experience was great but It is disappointing we did not provide 100% of the service you would expect to receive from our hotel. Your comments will be utilized to commend and develop the staff. Happy Holidays!
5 out of 5
by A verified traveler

AMAZING AND GORGEOUS

Posted Dec 19, 2016 on Hotels
IT WAS AMAZING! It's a perfect hotel! Would give more stars if possible! BEAUTIFUL hotel and AMAZING staff!
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Thank you for your kind words. We appreciate you taking the time to review our property. We are thrilled you enjoyed your stay at our hotel. We hope you find yourself traveling to our area again soon. Happy Holidays!