Ratings based on 994 Verified Reviews

4.4 out of 5
87% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel 5 min from the airport

Posted Jul 5, 2017
Great hotel perfect service,friendly staff everything was excellent. Will recomended to anyone
Comment from Hotel Management
Jul 10, 2017 by e, Hotel Management
Good Day, Thank you for staying with us and taking the time to review our property. We appreciate your feedback, as we use the information as a learning and empowering tool. My team and I strive to provide a memorable experience for all of our guests. My goal as the Assistant General Manager is to improve our Service and Product. I am truly glad that you enjoyed your stay with us. We look forward to helping you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from CINCINNATI

Close to ATL airport w/ Shuttle

Posted Jun 28, 2017
Pros: HOTEL COLOR SCHEME
Cons: RESTAURANT -- MAKE IT TRULY ONE & GET A NEW COOK - STOP BAKING EVERYTHING!
Location: N/A
Room & staff were wonderful! 5 year old hotel!! - Restaurant should not be called Restaurant, more a limited snack stop. Hotel is gorgeous!!!
Comment from Hotel Management
Jun 29, 2017 by Ebony Raines, Hotel Management
Good Day, Thank you for staying with us and taking the time to review our property. We appreciate your feedback, as we use the information as a learning and empowering tool. My team and I strive to provide a memorable experience for all of our guests. My goal as the Assistant General Manager is to improve our Service and Product. I am truly glad that you enjoyed your stay with us. We look forward to helping you soon.
3 out of 5
by A verified traveler

Not at all what I expected

Posted Jun 12, 2017
Cons: They don't seem to care about their guest. If a guest have an issue that was of that nature you should never hesitate to reach out to them.
Location: The location is near the airport and there are restaurants nearby.
When we first checked into the hotel, we immediately left out to run errands. When I came back I was super tired, but I noticed there were no comforters on the bed. When I turned the white cover back there was what looked to be an old blood stain on it. There was also black dye on top of it. I called the front desk and she told me she would bring me new sheets when her relief come but she never did. I ended up calling the front desk and the guy answered this time. He was busy checking in other guest and asked that I give him a moment to move me to another room since housekeeping had left for the day. After waiting 15 minutes I had to end up going to get another room key for a new room. The second room was better and had comforters. The walls in both rooms had a chunk of missing paint off of the wall. After reaching out to speak with a general manager I was informed that she was out until the following week and there wasn't another manager to speak with. I contacted corporate the next day and haven't heard from anyone. I am truly disappointed in the IHG property.
Comment from Hotel Management
Jul 10, 2017 by Ebony Raines, Hotel Management
Good Day, Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo Atlanta Airport College Park I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from NV

Posted Apr 28, 2017
A bath towel had makeup on it. The front desk personal were extremely helpful.
Comment from Hotel Management
May 22, 2017 by Ebony Raines, Hotel Management
Good Day, Thank you for staying with us and taking the time to review our property. We appreciate your feedback, as we use the information as a learning and empowering tool. My team and I strive to provide a memorable experience for all of our guests. My goal as the Assistant General Manager is to improve our Service and Product. I am truly glad that you enjoyed your stay with us. We look forward to helping you soon.
3 out of 5
by Stephanie

Posted Apr 24, 2017 on Hotels
I wouldn't stay at this hotel again it was very misleading in regards to the pictures!
5 out of 5
by Ronald

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
May 22, 2017
Good Day, Thank you for staying with us and taking the time to review our property. We appreciate your feedback, as we use the information as a learning and empowering tool. My team and I strive to provide a memorable experience for all of our guests. My goal as the Assistant General Manager is to improve our Service and Product. I am truly glad that you enjoyed your stay with us. We look forward to helping you soon.
5 out of 5
by Gary

Posted Apr 21, 2017 on Hotels
The entire staff was great, food super, I The lady called Mrs B in kitchen made some of the best homemade tartar sauce I've ever tasted. Should be marketed. Bartenders good, Front desk great, I have a hotel and a learned from them on how to make an Customer feel welcome and at home. Kudos to management for picking Choosing great team of empoyees. They work together, communicate together and laugh together.
Comment from Hotel Management
May 22, 2017
Good Day, Thank you for staying with us and taking the time to review our property. We appreciate your feedback, as we use the information as a learning and empowering tool. My team and I strive to provide a memorable experience for all of our guests. My goal as the Assistant General Manager is to improve our Service and Product. I am truly glad that you enjoyed your stay with us. We look forward to helping you soon.
4 out of 5
by Melanie

Posted Apr 21, 2017 on Hotels
Comment from Hotel Management
May 22, 2017
Good Day, Thank you for staying with us and taking the time to review our property. We appreciate your feedback, as we use the information as a learning and empowering tool. My team and I strive to provide a memorable experience for all of our guests. My goal as the Assistant General Manager is to improve our Service and Product. I am truly glad that you enjoyed your stay with us. We look forward to helping you soon.
5 out of 5
by Eric

Posted Apr 20, 2017 on Hotels
Great room. Loved it.
Comment from Hotel Management
May 22, 2017
Good Day, Thank you for staying with us and taking the time to review our property. We appreciate your feedback, as we use the information as a learning and empowering tool. My team and I strive to provide a memorable experience for all of our guests. My goal as the Assistant General Manager is to improve our Service and Product. I am truly glad that you enjoyed your stay with us. We look forward to helping you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta Canada

Excellent choice for airport

Posted Apr 19, 2017
The hotel was very nice and comfortable, perfect for the airport, with a free shuttle.
Comment from Hotel Management
Apr 20, 2017 by Ebony Raines, Hotel Management
Good Day, Thank you for staying with us and taking the time to review our property. We appreciate your feedback, as we use the information as a learning and empowering tool. My team and I strive to provide a memorable experience for all of our guests. My goal as the Assistant General Manager is to improve our Service and Product. I am truly glad that you enjoyed your stay with us. We look forward to helping you soon.