Ratings based on 983 Verified Reviews

4.4 out of 5
87% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Not at all what I expected

Posted Jun 12, 2017
Cons: They don't seem to care about their guest. If a guest have an issue that was of that nature you should never hesitate to reach out to them.
Location: The location is near the airport and there are restaurants nearby.
When we first checked into the hotel, we immediately left out to run errands. When I came back I was super tired, but I noticed there were no comforters on the bed. When I turned the white cover back there was what looked to be an old blood stain on it. There was also black dye on top of it. I called the front desk and she told me she would bring me new sheets when her relief come but she never did. I ended up calling the front desk and the guy answered this time. He was busy checking in other guest and asked that I give him a moment to move me to another room since housekeeping had left for the day. After waiting 15 minutes I had to end up going to get another room key for a new room. The second room was better and had comforters. The walls in both rooms had a chunk of missing paint off of the wall. After reaching out to speak with a general manager I was informed that she was out until the following week and there wasn't another manager to speak with. I contacted corporate the next day and haven't heard from anyone. I am truly disappointed in the IHG property.
5 out of 5
Recommended
for Everyone
by A verified traveler from NV

Posted Apr 28, 2017
A bath towel had makeup on it. The front desk personal were extremely helpful.
Comment from Hotel Management
May 22, 2017 by Ebony Raines, Hotel Management
Good Day, Thank you for staying with us and taking the time to review our property. We appreciate your feedback, as we use the information as a learning and empowering tool. My team and I strive to provide a memorable experience for all of our guests. My goal as the Assistant General Manager is to improve our Service and Product. I am truly glad that you enjoyed your stay with us. We look forward to helping you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta Canada

Excellent choice for airport

Posted Apr 19, 2017
The hotel was very nice and comfortable, perfect for the airport, with a free shuttle.
Comment from Hotel Management
Apr 20, 2017 by Ebony Raines, Hotel Management
Good Day, Thank you for staying with us and taking the time to review our property. We appreciate your feedback, as we use the information as a learning and empowering tool. My team and I strive to provide a memorable experience for all of our guests. My goal as the Assistant General Manager is to improve our Service and Product. I am truly glad that you enjoyed your stay with us. We look forward to helping you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from socal

Great hotel, forget the chain haotwls

Posted Apr 6, 2017
Great place to stay, full comp breakfast from menu, not buffet junk, large spacious room, beautiful bathroom, forget the chain hotels this is a great place, near the airport, quiet, nice restaurant for dinner good food reasonable excellent friendly service
Comment from Hotel Management
Apr 20, 2017 by Ebony Raines, Hotel Management
Good Day, Thank you for staying with us and taking the time to review our property. We appreciate your feedback, as we use the information as a learning and empowering tool. My team and I strive to provide a memorable experience for all of our guests. My goal as the Assistant General Manager is to improve our Service and Product. I am truly glad that you enjoyed your stay with us. We look forward to helping you soon.
1 out of 5
by A verified traveler

Can't figure out expedia

Posted Apr 5, 2017
Hotel itself was great, rooms clean and staff personable. However, they cannot figure out how to bill you when booking with Expedia. Beside the customary CC hold for damage etc. I have been billed for the room 3 times of which 2 are pending, one fully posted and then one was reimbursed. I know I haven't lost money yet but the hassle of having to monitor this for the next few days is unacceptable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome

Posted Mar 28, 2017
Awesome service. LOVE YOU FOLKS! I've stayed three times EVERY TIME IT'S BEEN AWESOME!
Comment from Hotel Management
Apr 20, 2017 by Ebony Raines, Hotel Management
Good Day, Thank you for staying with us and taking the time to review our property. We appreciate your feedback, as we use the information as a learning and empowering tool. My team and I strive to provide a memorable experience for all of our guests. My goal as the Assistant General Manager is to improve our Service and Product. I am truly glad that you enjoyed your stay with us. We look forward to helping you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Mostly fine.

Posted Mar 28, 2017
It says on their website that you must contact them for airport shuttle information, but then they don't answer their emails. Website for the hotel itself is aweful (you can't find what you need at all--shuttle info, hotel restaurant menu, etc.). Hotel itself was fine. Close to the the airport and therefore useful for a quick trip in the morning.
Comment from Hotel Management
Jun 15, 2017 by Ebony Raines, Hotel Management
Good Day, Thank you for staying with us and taking the time to review our property. We appreciate your feedback, as we use the information as a learning and empowering tool. My team and I strive to provide a memorable experience for all of our guests. My goal as the Assistant General Manager is to improve our Service and Product. I am truly glad that you enjoyed your stay with us. We look forward to helping you soon.
4 out of 5
by Jasmine

Posted Mar 23, 2017 on Hotels
Comment from Hotel Management
Apr 20, 2017
Good Day, Thank you for staying with us and taking the time to review our property. We appreciate your feedback, as we use the information as a learning and empowering tool. My team and I strive to provide a memorable experience for all of our guests. My goal as the Assistant General Manager is to improve our Service and Product. I am truly glad that you enjoyed your stay with us. We look forward to helping you soon.
5 out of 5
by Vicki

Great Facility

Posted Mar 21, 2017 on Hotels
You have to drive through some not very nice area to get there but there are other very nice hotels nearby. We were concerned the we were getting bad directions. The hotel was gorgeous the room spacious and we were very pleased with it.
Comment from Hotel Management
Apr 20, 2017
Good Day, Thank you for staying with us and taking the time to review our property. We appreciate your feedback, as we use the information as a learning and empowering tool. My team and I strive to provide a memorable experience for all of our guests. My goal as the Assistant General Manager is to improve our Service and Product. I am truly glad that you enjoyed your stay with us. We look forward to helping you soon.
5 out of 5
by Frank

Good friendly service

Posted Mar 20, 2017 on Hotels
Service workers were friendly and attentive. Very nice hotel stay.
Comment from Hotel Management
Apr 20, 2017
Good Day, Thank you for staying with us and taking the time to review our property. We appreciate your feedback, as we use the information as a learning and empowering tool. My team and I strive to provide a memorable experience for all of our guests. My goal as the Assistant General Manager is to improve our Service and Product. I am truly glad that you enjoyed your stay with us. We look forward to helping you soon.