There wasn’t anyone at the check-in desk, which made for a very odd experience. The virtual check in took much longer than if someone was there in person. The room didn’t have a remote for the TV, so I called for assistance and they said they would contact housekeeping to come up. After 30 minutes passed, my husband called and was told that the person who could help was offsite and would be there by 6pm (I originally called at 3:50pm). Someone came to the room around 6:30 (I had to call again) and they brought a remote. It allowed us to change channels, but we could not adjust the volume or turn the TV on or off.
The construction seemed like it was not professionally done. Many things, such as towel bars, light switches, sliding doors, were hung crooked. The sliding glass door in the shower squeaked very loudly and came off track, almost falling on my husband in the shower. The sign said there were snacks in the third floor, but there wasn’t. There were no vegan options for breakfast.
In the positive, the rooms were spacious and the bed was comfortable.
