Staying to visit our daughter, Atlanta, Perimeter
Posted Mar 20, 2017
Great room and service. Specifically, Michelle (Head of housecleaning) and Brittany (Desk Supervisor) were extremely helpful. Check in and out was quick. Room was perfect for us. Loved having the pull out couch in addition to the king bed, and the 2 sinks with mirrors, desk etc. We did have a problem--set stain on pillowcase I slept on. Yuck. The two gals attended to this situation to amend in a wonderful way. First, our entire room was re-cleaned personally by Michelle and another person. 2ndly, Michelle and Brittany put a wonderful treat in the room as an apology---small bottle of wine and fruit and snacks. That was amazing! Lastly, Michelle was gonna give us $ off our room, but because we had paid through expedia, we got points for another night free! They resolved the issue in a VERY professional way and we will stay again! Planning on coming down 2 more times this spring and we will stay there! Best room we have had in quite awhile at any hotel. Nice food in AM, great variety. Excellent stay!