UNPROFESSIONAL, RUDE, AND INCOMPETENT STAFF.
Posted Dec 2, 2016
I checked in at Hyatt on the Saturday of October 22, 2016, after 12:00 am. There was no one in the front desk for almost 15 minutes. I was not sure if I was in the right place, because the front desk is small and not labelled. I was tired after driving for almost 3 hours and then having to stand there with my luggage with no one to check me in. Then an upset looking male with earrings on both ears came walking towards me. He never said hello and never welcomed me to Hyatt. He begun complaining that NEXT TIME WHEN I BOOK OR MAKE RESERVATIONS THROUGH EXPEDIA, I NEEDED TO BE IN THE HOTEL BEFORE 12:00 AM. I tried explaining to him that I had paid for the room and that I could choose to come in at whatever time. He shot me an angry look and handed me the room key. I felt cold chills go through my spine. I HAD NEVER BEEN LECTURED BEFORE BY A HOTEL CUSTOMER SERVICE ATTENDANT FOR COMING LATE TO A ROOM I HAD PAID IN ADVANCE.This was strange and it showed lack of training by the management. I was tired so I proceeded to take the room key and headed to my room.
The tiny room was not sound proof and was outdated. I could hear people walking through the corridor and I had a very difficult time sleeping. IF YOU ARE LOOKING FOR A QUIET PLACE TO SLEEP THIS IS NOT THE PLACE. I am a light sleeper and this place was not the right choice. Breakfast was tasteless, the eggs and sausages were overcooked. I HAVE TOLD MY FAMILY, RELATIVES AND FRIENDS NOT TO STAY AT THIS HOTEL. Once bitten twice shy