Ratings based on 1,443 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Sep 1, 2015
Pros: Location, room comfort, nice breakfast (complimentary) in morning. Rooms are well appointed.
Cons: Cost of parking
Location: Buckhead area- Lots of food, shopping, Lenox Mall
Nice hotel located in Buckhead Atlanta area near shops and nice restaurants. Good area for walking/jogging.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 1, 2015
Pros: The room was clean
Cons: The bathroom could have been larger and the room needed a microwave
Location: The location is perfect, close to restaurants, clubs and malls
Nice hotel , comfortable and the staff was wonderful
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Great Hotel

Posted Aug 23, 2015
The location is great! The hotel's breakfast buffet is good, always fresh and warm. The front desk staff is very friendly and courteous. The room service is ok. The hotel is at walking distance of shopping plazas, Lenox mall, Trader's Joy....it is about 15 min drive to downtown Atlanta.
3 out of 5
by A verified traveler from Rome, GA

Nice Hotel, Rude Staff

Posted Aug 17, 2015
Pros: Room was clean and comfy
Cons: Customer service training for the staff.
We planned to stay here one night after a Braves game. The person that checked us in was rude and short with us and it wasn't even busy. It seemed like she really didn't feel like helping us. The rest of the stay (one night) was good as the room was clean and comfy. But in the morning my husband went down to get breakfast and the staff was again rude. He asked if they had any fruit and she told him that he should have been there earlier....it was 9 am. Also they had run out of coffee which is fine but when he let them know they were again rude and condescending. The hotel is nice but the staff wasn't great. It was pretty disappointing because we have stayed at several Hyatt Place's and this one let us down. In the future I will book at Holiday Inn Express.
3 out of 5
Recommended
for Everyone
by A verified traveler from N.C

Posted Aug 12, 2015
It was Good, except for one incident in the second night, someone was pounding and kicking at the door around 2a.m, this really upset us, because my daughter got really scared. We couldn't sleep the rest of the night.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Excellent Stay

Posted Aug 9, 2015
Pros: See above
Cons: Nothing
The staff were very nice and went out of their way to be helpful. Always smiling! The room was very nice and big with a couch, table and kitchenette. It was a nice suite more than what we expected. Everything was nice and clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Posted Aug 5, 2015
This is our third time staying at this particular hotel. We like it because the rooms are clean and quiet (important for a good night's sleep), the staff is always helpful, there's free parking, free breakfast and it's close to everything in Atlanta. Plus the price is reasonable! If you're looking for a place to stay in Atlanta, this is it :-)
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and clean rooms with a friendly staff

Posted Aug 4, 2015
Pros: Easy location and parking and the rooms were extremely clean and the beds comfortable. The included breakfast was also very good.
Cons: Management needs to be on site at all times to help the staff make decisions during busy, stressful times and offer guidance that they are hired to do
Location: Many great places to eat and close to downtown making travel easy to get to as far as venues and entertainment.
We came into town for a concert and was not able to check in when we arrived at 5:30 pm. We were told that they were short staffed and the rooms were not clean yet. We had to combine rooms until we returned later that evening and because of the short staff we were late for our event. We asked to speak to a manager then, when we returned and the next morning and they were not there. We felt bad for the staff that was doing all they could but with no management and direction it was obvious that they were very stressed out. They always remained professional and courteous and all times and did a great job with the details they were having to chase down.
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, SC

Nice Hotel in Buckhead

Posted Jul 29, 2015
Reasonably priced hotel in a location close to restaurants, shopping, and attractions in the Buckhead area of Atlanta. The hotel was clean and comfortable with nice amenities. The hotel staff members were very friendly. The free breakfast was descent. We would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville, TN

Convenient location with spacious rooms

Posted Jul 26, 2015
This is the second time we have stayed at this hotel. We selected it because of the convenient location to Chastain Amphitheatre (less than 2 miles away). The room was spacious with a sitting area and very comfortable bed. The staff was helpful and friendly.