Ratings based on 503 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
Great breakfast, beautiful location. Would recommend.
Comment from Hotel Management
Jun 5, 2017 by GM, Hotel Management
Thank you for staying with us and sharing your experience. I appreciate your feedback and look forward to serving you again. Kind regards, Wayne Cannon General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2017
Pros: One of the BEST hotel breakfasts I've had in my extensive travels.
Cons: Staff was attentive and responsive, but friendliness would have made an even stronger impression.
Location: Plenty of restaurants of varying menus and prices nearby.
This is my second time staying at this location. Would continue to come back, but my experience with staff this time wasn't quite as impressive as my last stay. Not bad, just not stellar as I have come to experience at this Hyatt Place.
Comment from Hotel Management
May 3, 2017 by GM, Hotel Management
Thank you so much for staying with us and sharing your experience. Your comments will be shared with my team as we pride ourselves on providing excellent customer service with a smile. I apologize that this was not your experience this time. I hope you will retrun again and give us an opportunity to redeem ourselves. Kind regards, Wayne Cannon General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

My review

Posted Apr 19, 2017
For the second time I've stayed at this Hotel and the staff has been the best everytime... Renee at the front desk again has been very helpful with all my requests and I'm thrilled to say that I'll stay at this hotel again in the near future..
Comment from Hotel Management
Apr 24, 2017 by gm, Hotel Management
Thank you so much for staying with us and sharing your experience with others. We appreciate your business and look forward to serving you again. Kind regards, Wayne Cannon General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Raleigh, NC

Better than expected; great location

Posted Apr 13, 2017
Pros: Great room with lots of amenities.
Cons: Hotel staff need to always be present at front desk to not slow down check-out process.
Location: Location was great and walking trail behind hotel was a definite bonus. Lots of food and shopping nearby. Right off main thoroughfare (141).
I was planning on staying in a competitor's nearby hotel, that our company normally stays in, but it was booked. So I took a chance on the Hyatt and was very pleasantly surprised. The check-in process was smooth. The room was large and well-equipped and the hotel had a nice walking trail in back. The included breakfast was also better than most I've had. The only tiny ding against the experience was that there was no one at the front desk when I was ready to check out, so hotel cleaning staff had to find someone to assist. Other than that, it was a great experience and I would definitely stay there again.
Comment from Hotel Management
Apr 16, 2017 by GM, Hotel Management
Thank you for staying with us and sharing your experience. We appreciate your business and your feedback regarding the hotel and service that you received. My apologies for the absence of my associate at your checkout. We hope to see you again. Kind regards, Wayne Cannon General Manager
5 out of 5
by Gregory

Awesome

Posted Mar 27, 2017 on Hotels
The stay was amazing I'm glad we made the decision to stay there
Comment from Hotel Management
Apr 3, 2017
Thank you so much for sharing your comments regarding your stay. We are always appreciative of such positive feedback. Kind regards Wayne Cannon General Manager
4 out of 5
Recommended
for Families
by A verified traveler from Mississippi

Nice hotel not far from Georgia Mall

Posted Mar 23, 2017
Pros: The atmosphere was so pleasant thanks to staffing!
Location: Great shopping centers and many restaurants.
My stay was awesome! Waking up every morning knowing that I could go to dining area and get a hot breakfast and meet new people from all over the world.
Comment from Hotel Management
Mar 25, 2017 by GM, Hotel Management
Thank you so much for staying with us and sharing your experience. If your travels bring you back to the area we look forward to serving you again. Kind regards, Wayne Cannon General Manager
5 out of 5
by Rebecca

Posted Mar 21, 2017 on Hotels
Comment from Hotel Management
Mar 25, 2017
Thank you so much for staying with us and sharing your experience. We appreciate your business and look forward to serving you again. Wayne Cannon General Manager
5 out of 5
by Kenneth

Posted Mar 16, 2017 on Hotels
Comment from Hotel Management
Mar 18, 2017
Thank you so much for staying with us and sharing your experience. We apprecaite your business and look forward to serving you again. Kind regards, Wayne Cannon General Manager
5 out of 5
by Charise

Posted Mar 15, 2017 on Hotels
Comment from Hotel Management
Mar 18, 2017
Thank you so much for staying with us and sharing your experience. We apprecaite your business and look forward to serving you again. Kind regards, Wayne Cannon General Manager
5 out of 5
by LaShaunder

Extremely Nice

Posted Mar 3, 2017 on Hotels
Enjoyed
Comment from Hotel Management
Mar 18, 2017
Thank you so much for staying with us and sharing your experience. We apprecaite your business and look forward to serving you again. Kind regards, Wayne Cannon General Manager