Ratings based on 790 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2016
Great hotel! Only complaint is they did not clean room everyday
Comment from Hotel Management
Jan 26, 2016 by General Manager, Hotel Management
Thank you for choosing to stay at the Hyatt Regency Suites Atlanta NW and for sharing your experience online. We are delighted to read you enjoyed your overall time staying with us. However, we are sorry for the cleanliness issues you experienced with regards to your room, and we regret for any inconvenience caused. I have alerted my housekeeping team regarding your concerns and we are taking corrective action to ensure we do not repeat these issues in the future. Thank you for being our guest, and we hope to welcome you back soon. Sincerely, John Deck General Manager Hyatt Regency Suites Atlanta NW
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to highway & shopping

Posted Jan 22, 2016
No worries; staff was accommodating, met my expectations.
Comment from Hotel Management
Jan 22, 2016 by General Manager, Hotel Management
Thank you for choosing the Hyatt Regency Suites Atlanta NW for your stay. Your compliment regarding our staff was a pleasure to read. We take pride in training and providing the Hyatt hospitality to our guests, so it is great to see our effort acknowledged. I will share your kind words with my team to encourage them to continue doing what they do best. Thank you once again, and we look forward to having you visit again soon. Sincerely, John Deck General Manager Hyatt Regency Suites Atlanta NW
5 out of 5
Recommended
for Business Travelers
by A verified traveler from St. Louis, MO

Very Nice Hotel in a quiet location

Posted Dec 29, 2015
Pros: Room, Breakfast, Staff, and location.
Cons: Clarity of website info regarding "pet friendly" policy. Web site states it is a deposit while it is actually a non-refundable fee.
Location: Convenient location to I-75. Ample eating and shopping near the hotel, though not in walking distance.
Very nice hotel with a friendly, accommodating staff. Room was excellent, clean, quiet, and very spacious. Breakfast buffet was outstanding. We would staff there again.
Comment from Hotel Management
Dec 30, 2015 by General Manager, Hotel Management
Thank you for choosing to stay at the Hyatt Regency Suites Atlanta NW and for the perfect rating. We are glad to hear that you loved your accommodations, our convenient location and the breakfast we served. We are also happy you were impressed with our associates who took great care of you. However, we are sorry for any inconvenience caused. Thank you for being our guest. We are eagerly waiting to have you back with us soon. Sincerely, John Deck General Manager Hyatt Regency Suites Atlanta NW
4 out of 5
Recommended
for Everyone
by A verified traveler from alabama

Great hotel rooms a huge

Posted Dec 13, 2015
Great service from staff restaurant in hotel great area stayed there 3 times this year while visiting Atlanta great price for a suite
Comment from Hotel Management
Dec 14, 2015 by General Manager, Hotel Management
Thank you for giving us a chance to serve you thrice, and we are glad we were able to meet your expectations on all your stays you had here at the Hyatt Regency Atlanta NW. We are happy you were pleased with our service, our location and your suite. Even better was to learn, you felt we provided a great value for the price paid. We loved having you as our guest and we look forward to seeing you again the next time you are in the area. Sincerely, John Deck General Manager Hyatt Regency Suites Atlanta NW
4 out of 5
Recommended
for Everyone
by A verified traveler

Great room, mediocre staff.

Posted Dec 10, 2015
The room was beautiful and clean. We had mediocre to bad experiences at the desk both times. We requested a rollaway that was delivered in a timely manner.
Comment from Hotel Management
Dec 10, 2015 by General Manager, Hotel Management
Thank you for sharing the experience you had at our hotel with fellow travelers online. Although, we are happy that you liked your accommodations and our attentive housekeeping team, we are disappointed that you were not happy with the service provided by our front desk associates. We value your feedback, and hope to have another opportunity to host you again whenever you are back in the area. Sincerely, John Deck General Manager Hyatt Regency Suites Atlanta NW
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Pete, FL

Perfect.

Posted Dec 1, 2015
Pros: Very friendly front desk folks. James was a nice guy. I like the selection in the little store next to the front desk. Good microwave pizzas.
Cons: Some buttons on the washer and dryer on the 7th floor were cracked open. But again, not a big deal - they work and they're free.
Location: Very close to the highway (75) and very close to restaurants and a convenient Starbucks for a morning coffee run before you hit the road.
Hyatt Gold Rewards member. The app made it very easy to book a great room. Large suites. Friendly front desk. Convenient to I-75. Nice selection of food items and snacks in little store. Bar and restaurant looked nice. Loved the free washer and dryer on the 7th floor. Rooms were huge. Clean. Quiet.
Comment from Hotel Management
Dec 1, 2015 by General Manager, Hotel Management
Thank you for being our guest here at the Hyatt Regency Suites Atlanta NW and we appreciate your loyalty towards our brand. We are glad that you were pleased with our clean as well as quiet accommodations, convenient location and friendly front desk associates, especially, James. It is also nice to learn that you like our onsite restaurant along with our onsite facilities including the laundry and the snack bar. It was a pleasure to read that we were able to meet all of your expectations throughout your stay. Thank you again for your wonderful feedback and we look forward to welcoming you back soon. Sincerely, John Deck General Manager Hyatt Regency Suites Atlanta NW
5 out of 5
Recommended
for Everyone
by A verified traveler from GA

Extra size suites a plus!

Posted Nov 24, 2015
Pros: large sz suite
Cons: n/a
Location: serenity garden off from dining area is key; Pappadeaux seafood kitchen nearby A+
Courteous staff; bell men and valet not overbearing
Comment from Hotel Management
Nov 25, 2015 by General Manager, Hotel Management
Thank you for sharing your experience you had at our hotel with fellow travelers online. It is great to learn that you loved the spaciousness of your suite as well as our beautiful and convenient location. Your kind comments about our courteous associates, especially the bell staff and the valet staff were a delight to read. Thank you again for your praises and we look forward to welcoming you back again soon. Sincerely, John Deck General Manager Hyatt Regency Suites Atlanta NW
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2015
The staff was very educated about the area surrounding the hotel and activities that were available.
Comment from Hotel Management
Nov 13, 2015 by General Manager, Hotel Management
It is so nice to learn that your stay with us here at the Hyatt Regency Suites Atlanta NW, was enjoyable on every front but most especially that our staff made such a good impression with you. Our guests come from far and wide and are in the area for a variety of reasons. We try to be as knowledgeable and helpful as possible to meet every imaginable need a guest may have. Comments like yours let us know we are doing a good job. Thank you again and please come back again for another visit at our hotel in the future. Sincerely, John Deck General Manager Hyatt Regency Atlanta NW
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2015
The staff was very nice and the room was quiet and cozy with the darkening shade.
Comment from Hotel Management
Nov 12, 2015 by General Manager, Hotel Management
Thank you for choosing to stay at our hotel and for rating us so high. We are delighted to hear that you were impressed with our quiet and comfortable accommodation, as well as, our helpful associates who took great care of you. It was our pleasure hosting you and we hope to welcome you back soon. Sincerely, John Deck General Manager Hyatt Regency Suites Atlanta NW
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta Georgia

Nice stay. Room and service was great

Posted Nov 9, 2015
Hotel was easley accessible. Staff was kind and helpful. Room very clean and enjoyed the living area.
Comment from Hotel Management
Nov 9, 2015 by General Manager, Hotel Management
Thank you for staying with us and for rating us so high. We are so happy that you loved our convenient location, helpful associates, as well as, our immaculate accommodations along with all the other facilities that we have to offer. If you find yourself in our area again, we hope you choose to stay with us. Sincerely, John Deck General Manager Hyatt Regency Suites Atlanta NW