Ratings based on 910 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Loved the living space separated from thy bedroom.

Posted Aug 31, 2016
Overall great hotel, didn't have late check out as an option, charged me half a day for staying 2 hours extra.... Remote didn't work, fridge too cold froze all my food. But great room, would definitely recommend.
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Thank you for choosing the Hyatt Regency Suites Atlanta NW for your stay and for your kind comments. We are thrilled to read that you were pleased with your comfortable accommodation. However, we apologize for the engineering issues you encountered in your suite. We have addressed this issue with our staff to fix them immediately. Thank you for recommending our hotel. If you find yourself in our area again, we hope you will choose to stay with us. Sincerely, John Deck, General Manager, Hyatt Regency Suites Atlanta NW
5 out of 5
by A verified traveler from Dallas

Great hotel in Marietta GA.

Posted Aug 30, 2016
Pros: Clean upscale swuites
Location: Restaurants and a business park area.
On a quick business trip booked with short notice. Nice room, amenities, premium coffee. very spcious.
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Thank you for your wonderful review of the Hyatt Regency Suites Atlanta NW. I'm delighted our hotel was ideally located to everything you wanted to do on this trip. We are glad we were able to accommodate you on short notice and make your business visit a comfortable one. We hope to see you again on your next visit to our area. Sincerely, John Deck General Manager Hyatt Regency Suites Atlanta NW
2 out of 5
by A verified traveler

Horrible

Posted Aug 8, 2016
There were two bugs in our room and we were terrified when I called the front desk to tell them they put me on hold. We had to hold bug watch duty because we were looking out for more bugs. It was the most horrific experience I have had at a Hyatt. I have always stayed at the peach tree location. Our church have a big event there every December, but I am not sure I will stay there this year and for the last 13 years I have never missed a convention. we were very disappointed.
Comment from Hotel Management
Aug 13, 2016 by General Manager, Hotel Management
Thank you for reviewing your experience during your recent stay with us. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Thank you! Sincerely, General Manager
5 out of 5
by chris from N.Y.

great place to stay

Posted Jun 29, 2016 on Hotels
will make this my go to place, very happy with my stay rooms were large and clean and my kids loved the room.
Comment from Hotel Management
Jul 2, 2016 by James, Hotel Management
Thank you for your wonderful words regarding your stay at the Hyatt Regency Suites Atlanta NW. It was a pleasure to read that you loved your stay, and were very pleased with your spacious and immaculate accommodation. It is rewarding to hear that we will be the hotel of your choice on all your future trips to Atlanta. Your return is eagerly awaited. Sincerely, John Deck, General Manager, Hyatt Regency Suites Atlanta NW
4 out of 5
by Cathy from Elgin

Nice, but can't control rowdy guests

Posted Jun 29, 2016 on Hotels
The hotel was very crowded, and it seemef like the hotel staff had difficulty handling the crowded situation. The second night of our stay our floor was party central and the central location was room 735 right next door so we had noise all night up to 4 am. Security finally came up around 3:30 am but she was not very effective.
Comment from Hotel Management
Jul 4, 2016 by James, Hotel Management
Thank you for choosing to stay at the Hyatt Regency Suites Atlanta NW. We are glad you enjoyed your overall stay and that you liked our courteous associates. However, we apologize that your rest was disturbed due to the noise from other guests, but we are happy our team tried controlling this situation. We definitely appreciate your patience and hope you will give us another chance to provide you with a peaceful stay in the future. Sincerely, John Deck, General Manager, Hyatt Regency Suites Atlanta NW
4 out of 5
by Paulo

Posted Jun 28, 2016 on Hotels
Comment from Hotel Management
Jun 30, 2016 by James, Hotel Management
Thank you for taking the time to share your generous ratings regarding your stay at the Hyatt Regency Suites Atlanta NW. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, John Deck, General Manager, Hyatt Regency Suites Atlanta NW
2 out of 5
by A verified traveler

Great hotel horrible service

Posted Jun 28, 2016 on Hotels
Great Hotell Nice clean easy access The service level in both the reception and restaurant was worse than .. Let's say I won't go there Again if I don't have to For example A ceasar salad 45 min to bring due to to much in the kitchen. We where 4 customers in the restaurant. Bar forgot orders so did the restaurant. The restaurant didn't know the difference between gluten and dairy intolerance aso That type of stuff happened all the time during the stay of 5 days Shuttle service was 10 min away to pick up We called every 15 min for an hour before we walked back they still said it will be there in 10 min.
Comment from Hotel Management
Jul 1, 2016 by James, Hotel Management
Thank you for your review. I was pleased to hear you enjoyed your overall stay at our hotel with a couple of exceptions. I am sorry to hear we did not meet your expectation at our restaurant with our service. I have shared your review with my Food and Beverage Manager to address these concerns with the restaurant and bar staff so that we can learn and improve accordingly. We typically receive positive remarks on our shuttle service, we are sorry you experienced an atypical day and for any inconvenience this may have caused. I hope you will give us another chance to prove ourselves to you again and return to our hotel in the future. Sincerely, John Deck General Manager
3 out of 5
by Kimberly from cincinnati

overall great but cleaning staff was not detailed

Posted Jun 27, 2016 on Hotels
hotel was pretty. Grounds and around the pool great. Room size good. Price was great. got 2 rooms- 1 was good, mine was not cleaned completely from previous guest. Missing coffee, creamer was spoiled and a spoon was in a coffee mug that had sticky liquid left on it- looked like cough syrup. Also needed blankets for the hide a beds and had to ask- the rooms had no blankets
Comment from Hotel Management
Jun 29, 2016 by James, Hotel Management
Thank you for being our guest. While, we are glad to read your kind comments about our hotel and the value we offered, we are sorry to hear about the housekeeping service issues you encountered in your guestroom. Steps were apparently missed in our inspection procedures, so we regret that we dropped the ball. I have shared these concerns with my Director of Housekeeping and staff, and we are taking action to ensure that we do not repeat these issues in the future. I hope you will consider us again when you return to Marietta area in the future to allow us to provide you with a much better experience. Sincerely, John Deck, General Manager
5 out of 5
by Nicole

Posted Jun 27, 2016 on Hotels
Comment from Hotel Management
Jun 29, 2016 by James, Hotel Management
Thank you for choosing the Hyatt Regency Suites Atlanta NW for your stay and for your wonderful rating. We are glad that we exceeded your expectations. Thank you for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Sincerely, John Deck, General Manager, Hyatt Regency Suites Atlanta NW
4 out of 5
by A verified traveler

Walking for a room

Posted Jun 26, 2016 on Hotels
Nice room, staff nice, parking was atrocious. Long uphill walk to only a one entrance thru the lobby. Espn channel had no signal.
Comment from Hotel Management
Jun 29, 2016 by James, Hotel Management
Thank you for choosing the Hyatt Regency Suites Atlanta NW for your stay. We are happy that you liked our courteous associates, as well as your accommodation. However, we are sorry you were unhappy with our parking facility and that you had issues with the TV unit in your room. Without feedback, good or bad, we cannot improve our service to our guests, and we appreciate you sharing your concerns. We hope we have another opportunity to welcome you back to our hotel in the future. Sincerely, John Deck, General Manager