AWFUL, TERRIBLE STAFF
Posted Oct 10, 2016
I booked a room through Expedia. I received confirmation from Expedia and noticed that check in ended at 9 pm. I tried calling the hotel immediately to inform them that arrival would be after 9 and to confirm someone would be there to check us in. I began calling around 11:30 am. I called this hotel over 40 times and NOBODY EVER ANSWERED. I left multiple messages didn't receive a call back. I finally got a live person on the phone (from the national reservation department) and they informed me that everyone from my specific hotel location had gone home early that day and my room was given away. THEY GAVE A ROOM AWAY THAT HAD ALREADY BEEN PAID FOR. They informed me that if guests don't check in by 4 pm, an hour after check in begins, the room is made available to the public again. Nowhere on Expedia was that information disclosed. They also told me I should have called earlier to let them know I wouldn't be there by 4 pm. Which, as I mentioned earlier, would have done me no good considering no one answered the phone. The staff I did finally speak with was extremely rude and ended up hanging up on me. I will admit, I was rude to them but they gave my room away!! Terrible, terrible service. Unfortunately, this will affect my use of Expedia in the future. I have never had any issues with them but I am not sure I will use Expedia in the future.