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Reviews of Inn at the Peachtrees, Ascend Hotel Collection

2.5 out of 5
Inn at the Peachtrees, Ascend Hotel Collection
330 W Peachtree St NW, Atlanta, GA

Reviews

5.6
Rating 10 - Excellent. 173 out of 1001 reviews" "
Rating 8 - Good. 191 out of 1001 reviews" "
Rating 6 - Okay. 179 out of 1001 reviews" "
Rating 4 - Poor. 176 out of 1001 reviews" "
Rating 2 - Terrible. 282 out of 1001 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mary E.

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient hotel for walking around the area, very nice to have parking onsite.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 7, 2024
Thank you for your review, we are glad you enjoyed your stay and hope you will choose to stay with us in the future!

6/10 Okay

Latoya

Liked: Staff & service
The hotel stay was okay, not what l expected
Stayed 4 nights in Mar 2024
Response from Oliver on Apr 2, 2024
Thank you for staying with us at the Inn AT The Peachtrees. We do apologize for not exceeding your expectations during your stay. We are working to improve the service and the facilities. Please allow us another opportunity to exceed you expectations on your next trip. thank you

2/10 Terrible

Lisandra

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, the carpet was stinky, sheets and towels were dirty. The size of the beds were full size, so is no 2 bed queen size as advised. Extremely small the bathroom. Breakfast last for 20 min…. Very basic, there’s no even yogurt. Atlanta city is beautiful however there’s homeless and drugs all around, very sad.
Stayed 2 nights in Mar 2024
Response from Curtis on Apr 1, 2024
Dear Lisa,Im so sorry you did not enjoy your stay here at the Inn of The Peachtree Hotel. The breakfast last for 2 hours and It come with waffle, meat, fruit, coffee, muffins, eggs, and grits for free at no extra charge. We will look into adding yogurt.SincerelyCurtis

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Wendy,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Oliver on Mar 31, 2024
Thank you for staying with us at the Inn at The Peachtrees. We really are thrilled that you enjoyed your stay with us. Please remember us in your future travels.

10/10 Excellent

Tatyana

Business traveler
Liked: Amenities
Great experience
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Guest,Thank you for sharing your positive feedback! We're thrilled to hear that you had a great experience during your stay with us. If there's anything specific that made your experience memorable, please feel free to let us know. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

6/10 Okay

Raymond, Evans

Business traveler
A nice place to stay for the nigh.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 13, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be a nice place to stay for the night. Providing a comfortable and pleasant experience for our guests is our priority, and we're glad we could meet your expectations. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Cheri

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
On the positive side: The property was conveniently located near the sites we were there to see. We were able to walk nearly everywhere. The staff was very friendly. On the negative side: The property is quite run down and there are several homeless people right outside the hotel.
Stayed 5 nights in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that our convenient location and friendly staff contributed positively to your stay. However, we apologize for the condition of the property and any discomfort caused by the presence of homeless individuals nearby. We will address these issues to enhance the overall experience for our guests. We hope to welcome you back soon.Sincerely, Hotel Manager

2/10 Terrible

Brittany

Disliked: Cleanliness, amenities, property conditions & facilities
My room was dirty and the bathroom door wouldn't shut all the way. The elevator sounded like it was about to fall apart. The walls were so thin you could hear everything going on in the other rooms and hallway and the bedroom window was facing the hallway with basically see through curtains. I felt really unsafe in my room at night and anytime I had to leave the room. It smelled like weed in the patio area and some hallways. The bed and pillows were uncomfortable and the TV didn't work. Housekeeping never came by either to take out the trash. If I had to choose between staying here again or not going on another trip I'd stay home. The only good thing about this hotel was the location.
Response from Hotel Manager on Feb 27, 2024
Dear Guest,Thank you for the stay and for sending this detailed feedback. I am extremely sorry to hear that we did not meet your expectations. My apologies for all the inconvenience. Your observations are very important to us. We will check each point you mention and take appropriate steps to improve the problem areas detected during your stay and will ensure that they don't reoccur. Despite your disappointment, we hope you will consider giving us another opportunity.Sincerely, Hotel Manager

8/10 Good

Ramona

Traveled with family
Liked: Cleanliness, staff & service
The staff was fantastic. It was incredibly loud due to people racing each night which is unfortunately outside of anyone's control. The hotel parking made me feel a little safer because it is not accessible from the street.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Guest,Thank you for your feedback! We're thrilled to hear that you had a fantastic experience with our staff. We apologize for the noise disturbance caused by outside activities, which is beyond our control. However, we're glad to know that our hotel parking provided you with a sense of safety. We look forward to welcoming you back for another enjoyable visit in the future.Sincerely, Hotel Manager

10/10 Excellent

Mechael

Liked: Cleanliness, staff & service, property conditions & facilities
This was one of the best stay’s I’ve had. The room was clean breakfast was good as well and the staff was welcoming.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 15, 2024
Dear Mechael,Thank you for your wonderful feedback! We're delighted to hear that your stay was one of the best and that you found the room clean, enjoyed the breakfast, and felt welcomed by our staff. Providing a positive and comfortable experience for our guests is our goal, and we're thrilled to know we achieved that during your stay. Your kind words are greatly appreciated, and we look forward to welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Cristi

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I did not enjoy finding out that my room was not located on a closed floor but rather had a door to the outside, that should have been stated prior to me booking. Being a woman who as traveling alone I did not feel safe.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 8, 2024
Dear Guest,We apologize for any discomfort or concern caused by the room location not being communicated before your booking. Ensuring our guests' safety and comfort is our top priority, and we regret any inconvenience you experience. Your feedback is valuable, and we will take steps to improve our communication regarding room features for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 Terrible

Zhen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very dirty and looked like it hasn't be cleaned very well. The bathrooms ventilators didn't work and when you took a hot shower, the bathroom was filled with fog. I couldn't breathe inside the bathroom with so much fog. When I came out of the shower, I felt so dizzy and wanted to vomit. The parking lot was way too small.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Zhen,Thanks for your feedback. I am deeply sorry to see that our hotel fell short of your expectations. We will take on board your valuable feedback and try to make changes accordingly. Please allow me to assure you that your feedback will be shared with the relevant departments to provide the guests with better customer service. We hope to welcome you again soon.Sincerely, Hotel Manager

6/10 Okay

Anne Michele

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 21, 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay on Expedia. We appreciate your honest review, as it helps us to continuously improve our services. We're pleased to see that there were positive aspects of your stay. However, we also note your rating of 3 out of 5, indicating there may be areas where we fell short. Your insights are valuable to us, and we would like to learn more about the aspects that led to this rating to better address any concerns.Sincerely, Hotel Manager

4/10 Poor

Maidli, Marlborough

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Maidli,We're sorry to hear that your experience fell short of expectations, and we appreciate your feedback. If you have specific concerns or areas where we can improve, please let us know. Your input is valuable, and we aim to address any issues to ensure a better experience in the future. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Rolando G, Hialeah

Liked: Amenities
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 19, 2024
Dear Rolando,Thanks for choosing our hotel for your stay and the 5 rating you have given us based on your experience. Hope you had a wonderful experience with us. Please visit us again.Sincerely, Hotel Manager

4/10 Poor

patricia

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was close the passport agency and staff was really nice, but I almost didn't sleep since my husband and I felt so unsafe. The staff was very nice and gave us a room inside that wasn't accessible from the street since we had a small child. I feel bad giving such poor rating since staff was so nice, but the hotel conditions and location is awful. I wanted to leave as soon as I pulled into the creepy parking garage.
Response from Hotel Manager on Jan 16, 2024
Dear Patricia,Thank you for your feedback. We understand your concerns about the hotel conditions and location. Your safety and comfort are of utmost importance to us, and we regret that your experience fell short of expectations. We are grateful for your acknowledgement of the staff's efforts to accommodate your needs. Your feedback is valuable, and we will use it to address the issues you've raised. We hope to have the opportunity to provide a more positive experience in the future.Sincerely, Hotel Manager

8/10 Good

Alex, Tustin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The front door had a gap that allow a massive amount of cool air in the room, there was a long female hair under the sheets, the fixtures were loose and falling apart from toilet paper holder to lamps, to the hair dryer
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Alex,We are sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate action. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager

2/10 Terrible

Herman

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst broom I’ve ever stayed in
This hotel was absolutely underwhelming the false advertisement the rooms look nothing like they advertise. I had stains on my sheets everything in there, looked like they got it from a thrift store roaches. None of the outlets worked except one. The phone had no plug-in, so in case of an emergency, I would’ve had to use my phone very unsafe environment, dirty very dirty and I am just so disappointed and they had the nerve to charge me a deposit so I hope and pray that they don’t try to charge me for all the damage that was already done. I moved out of the first room into another room that was even worse the water in the shower let it the floor, and there were roaches this hotel needs to be shut down immediately, this was one of the most terrible hotel room I’ve ever stayed in
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Herman,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

2/10 Terrible

Zackery

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Zackery,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Hope to see you again soon.Sincerely, Hotel Manager

6/10 Okay

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Concern
The hotel was nice, the furniture was scrapped up, but otherwise okay. My complaint is that they withheld an additional $100.00 for commodities and its taking days for them to refund my account.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Eddie,Thank you for sharing your experience, and we apologize for any inconvenience with the furniture's condition and the delay in refunding the additional amount. We understand the importance of a timely resolution, and we will investigate the delay and expedite the refund process. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Robert,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

6/10 Okay

Joseph

Traveled with family
Small rooms. Pleasant lobby area. Pleasant front desk people. Loud at night with people yelling in courtyard.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Joseph,Thank you for taking the time to write about your recent stay with us. We appreciate your pleasant remarks and will work on addressing the issues you have raised. We look forward to welcoming you again soon. Sincerely, Hotel Manager

10/10 Excellent

evan

Stayed 2 nights in Dec 2023

4/10 Poor

Larry

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was mislead by the pictures that were online. Was very disappointed when I arrived at the location.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Larry,Thanks for the stay and the feedback.I sincerely regret all the inconveniences. My apologies.We will definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager

4/10 Poor

Sandy

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Right in the heart of downtown . Very close to everything
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Sandy,Thank you for your feedback. We're glad to hear that our location was convenient for you and provided easy access to everything. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Tamesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!!!
Stayed 5 nights in Dec 2023
Response from Hotel Manager on Dec 15, 2023
Dear Tamesha,Thank you for your stay. It's fantastic to hear that you had such a positive experience with our staff! We take pride in providing exceptional service, and it's wonderful to know that our team made your stay memorable. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Biswajit

Liked: Cleanliness, staff & service, room comfort
Good
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 8, 2023
Dear Biswajit,Thank you for the review. It is really great to find out that you had a very good time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager

10/10 Excellent

Tamesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff is awesome. I stayed at this location more than ten times and the service is always great !!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 7, 2023
Dear Tamesha,Thank you! Thank you very much for your stay and the wow feedback.We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 6, 2023
Thank you for the review Terence. We are glad you enjoyed your stay here and hope you'll choose us again in the future!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing I liked is the location and the parking wasn’t as expensive as other locations. The parking lot is slightly difficult to navigate for a bigger vehicle but is secured which was great to have.
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 5, 2023
Thank you for your review William. We are glad you enjoyed your stay and hope you'll choose us again in the future!

10/10 Excellent

Bertha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 5, 2023
Thank you for the review Bertha! We are glad you enjoyed your stay and hope you'll choose us again in the future!

6/10 Okay

Jeffrey

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are outdated, Need to do something about the TV / Cable situation.
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 5, 2023
Thank you for the review Jeffrey, we apologize if it wasn't what you were expecting. We are going through renovations soon so we hope you'll give us another chance in the future.

4/10 Poor

Benedict

Disliked: Cleanliness, amenities, property conditions & facilities
This an older property and it's upkeep is poor.
Stayed 7 nights in Nov 2023
Response from Guest Services on Dec 5, 2023
We are sorry your experience wasn't great Benedict, we are going through renovations soon so we hope you'll give us another chance in the future!

4/10 Poor

Jasmine

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was not clean. TV did not work properly. No remote. Dirty refrigerator.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Dear Jasmine,Thank you for the feedback. We apologize for the cleanliness issues you encountered during your stay. Your feedback is invaluable, and we take it seriously. We'll address this matter with our housekeeping team to ensure that we uphold the highest standards of cleanliness in all areas of our property. I hope you will visit again soon.Sincerely, Hotel Manager

6/10 Okay

Lal

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 15, 2023
Dear Guest,Thanks so much for your very kind feedback. We sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice an cozy. Friendly staff, decent breakfast.
Stayed 4 nights in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Lyle,Thank you for your positive feedback! We're delighted to hear that you found our hotel nice and cozy, with friendly staff and a decent breakfast. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 22, 2023
Hello, we appreciate your review and are glad you enjoyed your stay! We hope you'll choose to stay with us again in the future.

6/10 Okay

Bryan

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Guest Services on Nov 21, 2023
Hello Bryan, we're sorry if your stay wasn't what you are expecting. We hope you'll give us another chance in the future.

10/10 Excellent

Brooke

Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Brooke,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Nov 2023
Response from Guest Services on Nov 19, 2023
Hello Edward, we really appreciate the good review and are so glad you enjoyed your stay!

10/10 Excellent

Tamesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location and the staff is awesome!!!
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 16, 2023
Dear Tamesha,Thank you for your stay. It's wonderful to hear that you enjoyed our property's great location and had a positive experience with our amazing staff. Your feedback means a lot, and we look forward to welcoming you back for another great experience.Sincerely, Hotel Manager

6/10 Okay

Stella

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Hotel Manager on Nov 17, 2023
Dear Stella,Thank you for the stay and your rating of 6 out of 10. Please let us know your opinion, which can help us improve our hotel service from 6 to 10. We appreciate your feedback. Hope you will visit us again soon. Sincerely, Hotel Manager

2/10 Terrible

Verified traveler

Business traveler
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 16, 2023
Dear Guest,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities
Peachtree
Hotel itself is decent. Beds are comfy. Room was clean. Parking is not included, but they do have a private paid lot.
Stayed 1 night in Nov 2023
Response from anthony on Nov 16, 2023
To whom this may concern we appreciate you for staying with us hope to see you again.

2/10 Terrible

Stephanie

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had bed bugs
Stayed 6 nights in Nov 2023
Response from Hotel Manager on Nov 9, 2023
Dear Stephanie,We're sorry to hear that you had a negative experience during your stay with us. We have a vigorous pest control program and can assure you that no insects are in our rooms. Please know that we take all guest concerns seriously and would appreciate the opportunity to investigate the situation and come to a resolution. We hope to have the chance to improve your experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Valeria

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
The sink has a leak. The sheets were stained and mini fridge was not functioning. The vent in the bathroom had visible mold.
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 7, 2023
Hello Valeria, we're sorry the hotel wasn't up to standards and that you were unable to enjoy your stay. We are going through renovations soon and hope you'll be willing to give us another chance in the future!

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Nov 7, 2023
Dear Alex,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

2/10 Terrible

Bridget

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Highly disappointed
Very loud music all night long, the bed was hard as a brick no rest at all paid $155 for the room and they charge you another $25 to park…it’s a ripoff and it’s an older run down hotel not that clean for the price
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 5, 2023
Hello Bridget, we are sorry you did not enjoy your stay. We are going through renovations soon, we hope you'll give us another chance in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 4, 2023
Hello, we are glad you enjoyed your stay here. Thank you for the review!