Ratings based on 837 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Night for a good time in midtown

Posted Apr 26, 2017
We had a great time in the hotel. Staff was very friendly and treated us special. Complimentary drive to the venue and great service.
Comment from Hotel Management
May 10, 2017 by Mark C, General Manager, Hotel Management
Jonathan- Thank you so much for sharing your feedback with us at the Loews Atlanta Hotel! We are so happy to hear you had a great time in the hotel with your experience with the staff- Mark Castriota, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from tennessee

The hotel was AMAZING!!!

Posted Mar 29, 2017
The rooms were cozy and spacious! I had no problems at all! I will definitely stay again!!
Comment from Hotel Management
Mar 31, 2017 by Mark C, GM, Hotel Management
We appreciate you taking the time to share your feedback, Areean. We are pleased you found our guest rooms to be cozy and spacious and look forward to welcoming you back.
5 out of 5
by Chavez

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Thank you for taking the time to rate your experience, Chavez. We're happy to see a perfect rating and to know your stay was exceptional. We hope to welcome you back again in the near future
5 out of 5
by A verified traveler

Luxury hotel in nice area

Posted Feb 20, 2017 on Hotels
Stay was great. Room was very clean and staff was very helpful. Highly recommended.
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Thank you for your review. From our helpful staff and your guest room, we're delighted all your expectations were met. We look forward to welcoming you back again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Forsyth, GA

Great hotel--above and beyond always

Posted Feb 12, 2017
Staff is consistently above and beyond. They make the bar experience special with great personalities. The amenities are just right for s comfortable stay at a reasonable cost. The checkin is so straightforward and checkout is a breeze. I stay here in Atlanta because it's clean and I can always count on quality.
Comment from Hotel Management
Mar 3, 2017 by Mark C, GM, Hotel Management
Dear Robby - Thank you for your loyalty to Loews Atlanta. We're delighted to hear you find our staff to be consistently exceptional and appreciate your compliments to our amenities, cleanliness and overall quality. We anticipate your next stay.
5 out of 5
by A verified traveler

Posted Feb 10, 2017 on Hotels
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Thank you for taking the time to rate your experience. We're happy to see a perfect rating and to know your stay was exceptional. We hope to welcome you back again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Ga.

Great Getaway

Posted Feb 6, 2017
The staff is incredibly courteous and efficient. The hotel amenities and location are prime. The staff recognized our anniversary by sending up complimentary strawberries and champagne. Our room had a spectacular city view and the bed was overtly comfortable.
Comment from Hotel Management
Mar 3, 2017 by Mark C, GM, Hotel Management
Thank you for choosing Loews Atlanta for your anniversary! We are so happy to hear your time with us made your stay all the more special and hope to welcome you back for many more anniversaries to come.
5 out of 5
by A verified traveler

Posted Jan 25, 2017 on Hotels
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Thank you for taking the time to rate your experience. We're delighted to see your time at Loews Atlanta was exceptional and hope to welcome you back again soon!
1 out of 5
by A verified traveler

We sat outside the room as they finally cleaned it

Posted Jan 20, 2017
Pros: the bar downstairs where we had to sit at for hours till the room got cleaned
Cons: uhmmm read above
Location: nice park nearby, nice coffee house close
After 3 calls to housekeeping, the front desk and the front desk again; The staff was rude 2 times, but assured us that the room would be cleaned at 7:30pm. We returned at 8:20pm after checking 2 times and finally someone showed up..they took 30 mins to change the bedding and the towels while we waited outside the room. At 10pm the night supervisor woke us up to tell us that he was sorry!!! what the ... We were tired and frustrated and when I checked out I begged them to have a manager call me. Did that happen? NOPE....hopefully they respond to this with a person to call so that they can redress this and make up for rooms that they advertise cost more than $500 a night!!! Also the shower leaked all over the bathroom as a bonus!!!
Comment from Hotel Management
Feb 7, 2017 by Mark C, GM, Hotel Management
While it is very disheartening to hear of your experience, I would like to thank you for taking the time to write this detailed review. We need to hear about our opportunities as well as our successes in order for us to keep getting better, so your feedback is invaluable. Unless a Do Not Disturb sign was placed on your door, there should have been no excuse for the lapses of housekeeping service you experienced. We take our room upkeep standards very seriously and we agree that this is completely unacceptable. I would like to personally apologize to you for such an experience. Please know I have personally addressed this with the appropriate leaders and sincerely appreciate you bringing it to my attention. We do hope to have the opportunity in the future to regain your trust and confidence and welcoming you back for a true Loews Atlanta experience.
5 out of 5
by Keith from Cedartown, GA

Great!!!

Posted Jan 15, 2017 on Hotels
When we arrived, the hotel had ran out of the rooms at our price point. The lady at the front desk upgraded us to an amazing suite. Everything was amazing!
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Thank you for taking the time to leave your review, Keith! We're happy to hear your stay was "suite-ned" by a complimentary upgrade. We hope to welcome you back again soon!