Room card keys a nightmare!
Posted Sep 26, 2016
This hotel was very nice in terms of amenities, cleanliness, nice staff, etc. and was in the perfect location for heading over to Piedmont Park or other spots in Midtown; however, the room keys were the worst ever. First, you had to use them to take the elevator to your floor, a nice safety feature in theory but annoying to have to always have handy, and especially when you'd press your floor the elevator would start up them after stopping at the first stop, all the other selections would wipe out, so you'd have to find your key in your pocket or bag and swipe again to get the elevator moving. Annoying but if that was it I wouldn't have been so perturbed. The worst was our room keys stopped working. And not just the typical, oh, it was too close to your phone I need a new one. Multiple card changes would not do the trick, I had to make three trips back to front desk until finally the manager let me in. I got varying explanations as to possible problem, and maintenance came and "fixed" it, only to have the key work for a bit and then stop again completely the next day, delaying the start of our planned activities. Finally, not wanting to deal with the hassle late night again, I moved rooms for the last night. The hotel staff was helpful for the most part and somewhat apologetic but I didn't think they realized what a huge hassle it was and so aggravating. I was surprised not to get anything taken off my room charge.