Our check in experience was an absolute nightmare. Email confirmation said we could not check in until 4pm. We arrived at 3:30pm to a line that you could not even see the end of. It took almost 2 hours to check in and we did not get into our room until after 5pm. Making us late for a concert we paid a lot of money for. We missed an entire opening act that was one of the main reasons for attending. There was nothing offered to make it better. Checking in earlier wouldn't help, because others in line tried that, were told their room wasn't ready, and told to get back in line. The same was happening with those offered mobile check in. Parking was also a disaster. We were told to just drive from parking lot to parking lot until we found a spot. It would have been easier to have the people standing around outside closing parking lots as they were full. A complete disaster and I am not one leave bad reviews.