Terrace/patio
Check availability

Reviews of Sonesta ES Suites Atlanta Alpharetta Windward

3 out of 5
Sonesta ES Suites Atlanta Alpharetta Windward
5465 Windward Pkwy W, Alpharetta, GA

Reviews

8.2

Very Good

Rating 10 - Excellent. 316 out of 587 reviews" "
Rating 8 - Good. 128 out of 587 reviews" "
Rating 6 - Okay. 56 out of 587 reviews" "
Rating 4 - Poor. 41 out of 587 reviews" "
Rating 2 - Terrible. 46 out of 587 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

DEBORAH

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Alpharetta
Stayed 2 nights in Apr 2024
Response from Don - G.M. on Apr 4, 2024
Thank you for choosing to stay with us at the Sonesta ES Suites. It is pleasing to read that you had a great stay. We look forward to your return.

2/10 Terrible

Melissa

Traveled with pets, Traveled with family
Disliked: Amenities, property conditions & facilities
Worst place I ever stayed.
Stayed 5 nights in Mar 2024
Response from Don - G.M. on Mar 31, 2024
On behalf of my entire team, I apologize that you had such a poor stay. We will work to improve our operations.

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was horrible. The front desk staff was great. Room stinks, linen had cigarette burns, and rips and tears. Garbage overflow outside. Outside furniture was dirty and rips and tears. There is no way they should charge what they do for list quality stay. It was totally unsatisfactory .
Stayed 1 night in Mar 2024
Response from Sonesta ES on Mar 28, 2024
Thank you for your feedback. We will look into the issues you experience during your stay.

2/10 Terrible

Tavoris

Disliked: Staff & service, amenities
Staff is Rude to kids etc
Stayed 1 night in Mar 2024
Response from Sonesta ES on Mar 26, 2024
Thank you for your feedback.

2/10 Terrible

Tavoris

Traveled with family and small children
Disliked: Staff & service, amenities
Staff was very rude to my kids
Stayed 1 night in Mar 2024
Response from Sonesta ES on Mar 26, 2024
Thank you for your feedback.

10/10 Excellent

Farhad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Don - G.M. on Mar 25, 2024
It is pleasing to hear that your stay was "great." Please return to visit again soon.

8/10 Good

Kevin, Madison

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
It’s was an easy check in and out. The interstate was so close for easy travel.
Stayed 3 nights in Mar 2024
Response from Sonesta ES on Mar 24, 2024
Thank you for your positive feedback. We look forward to welcoming you again soon.

2/10 Terrible

Juan, Ridgewood

Traveled with family and small children, Traveled with pets
Disliked: Staff & service, amenities, property conditions & facilities
The biggest issue with this hotel was the staff. Every time I went to the front desk, none of the staff members were there to attend to guests at the front desk because they had stepped out to smoke marijuana. Completely unprofessional and inexplicable. All other members of the staff were also rude at every point of contact. I would never recommend this place to anyone!
Stayed 10 nights in Mar 2024
Response from Don on Mar 24, 2024
We apologize for our failure to provide you the best in service. We will research these issues with great seriousness.

10/10 Excellent

Sumautree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Sonesta ES on Mar 22, 2024
Thank you for your positive feedback.

10/10 Excellent

Tavoris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty nice place so far
Stayed 1 night in Feb 2024
Response from Don - G.M. on Feb 23, 2024
We are glad you are pleased with us. Thank you for sharing.

10/10 Excellent

gustavo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 10 nights in Jan 2024
Response from Sonesta ES on Feb 4, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

Rhonda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is so kind and helpful. The hotel is in a great location, it’s very clean, so convenient and safe.
Stayed 1 night in Jan 2024
Response from Sonesta ES on Feb 4, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

Sumautree

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Don - G.M. on Jan 29, 2024
Thank you for rating our hotel. We hope you will return soon.

2/10 Terrible

Nancy A, Alpharetta

Traveled with pets
Disliked: Staff & service, amenities
Unsafe parking lot. No linens. Breakfast hrs chged to 2hrs only.No one at front desk to help or willing to help. Prejudice. Do not question your bill, when room will be cleaned, if you can get room supplies, due to room not cleaned for 2weeks. Unless you want to deal with staff wanting to agrue, raise voice, even yell at you. If you dare try talking to them like normal people, they will continue speaking over you, regardless what you're trying to ask of them. Do not write negative review about hotel or you'll be a target for revenge during your stay. Even told to leave. Stay anywhere but Sonesta Windward Pkwy Alpharetta, GA.
Stayed 7 nights in Jan 2024
Response from Don - G.M. on Jan 29, 2024
Thank you for sharing, so that we can improve. On behalf of our team, I apologize for your poor experience and for how our team made you feel. We will work to make the necessary changes in our hotel and in our service.

2/10 Terrible

Nancy A, Alpharetta

Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was called Homeless B and screamed at by sonesta @ windward Pkwy hotel staff member. I was mistreated by all 3 front desk females. Only reason was due to a review i wrote stating an employee had bad attitude and needed to not be in customer service.
Stayed 2 nights in Jan 2024
Response from Sonesta ES on Jan 25, 2024
Thank you for your comments.

2/10 Terrible

Nancy A, Alpharetta

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Sonesta emoyees were racist, disrespectful all due to their screw up in two rooms i rented. Plus i wrote previous review stating staff needed to be in another line of work. I was called "HOMELESS B" when i ask for explanation of room mix up. Paid for a family to have room for 2nts on coldest night so child wouldn't be sleeping in vehicle. Due to staff mistake family were not allowed to stay in paid room. I was unaware till next day. I still haven't rec'd explanation or money refund. No apology, just called 5x's"HOMELESS B" and screamed at, even removed from property. Sonesta emoyees classify guest as HOMELESS B"s . I'm 65yrs young and white. DO NOT DARE WRITE REVIEW UNLESS YOU WANT TO BE LABELED AS TROUBLE MAKER AND HOMELESS B BY 3 FEMALES SONESTA EMPLOYEES
Stayed 1 night in Jan 2024
Response from Sonesta ES on Jan 23, 2024
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention.

2/10 Terrible

Nancy A, Alpharetta

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front Desk employees couldn't be any more
Stayed 4 nights in Jan 2024
Response from Sonesta ES on Jan 23, 2024
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention.

10/10 Excellent

DeAnna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Sonesta ES on Jan 18, 2024
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

10/10 Excellent

Nayef, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Sonesta ES on Jan 18, 2024
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Weekend Trip
It was a decent stay. The room was nice and comfortable but did have a weird smell. There were no sheets or pillows for the sofa bed and instead of bringing it to you they made me come get it in the rain. The breakfast was not worth waking up early for. Other than all of that is was comfortable.
Stayed 2 nights in Jan 2024
Response from Sonesta ES on Jan 18, 2024
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with your recent stay at our hotel. Your response will go a long way toward improving our breakfast and overall guest experience. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.

6/10 Okay

Thalassa

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The fire pit was unique and I disliked the minimum cleaning of facilities along with staff attitude.
Stayed 7 nights in Dec 2023
Response from Sonesta ES on Jan 18, 2024
Thank you for your feedback, it is very important to us. We’re sorry the staff didn’t meet your standards. We will share your comments with the, so that similar situations will not occur.

10/10 Excellent

Sylvia

Stayed 1 night in Dec 2023
Response from Don - G.M. on Jan 5, 2024
Thank you for choosing our hotel.

10/10 Excellent

Ennis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel for the price!
This Sonesta was very clean and in a great location. A lot of food and shopping in this location. I will be staying there again.
Stayed 2 nights in Dec 2023
Response from Don - G.M. on Dec 19, 2023
Thank you for sharing. We are glad that you enjoyed your stay. We look forward to welcoming you back when you return.

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sonesta ES on Dec 19, 2023
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 Good

Nancy A

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sonesta ES on Dec 12, 2023
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable.

8/10 Good

Nancy A

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Don - G.M. on Dec 5, 2023
Thank you for staying with us. We hope you will return.

6/10 Okay

DOUGLAS

Stayed 2 nights in Nov 2023
Response from Sonesta ES on Dec 20, 2023
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Nancy A

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Management is very rude. Acts as if he's doing you hugh favor letting you pay to stay here. Guess no one told him,.customers pay his salary.
Stayed 10 nights in Nov 2023
Response from Sonesta ES on Dec 3, 2023
Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sonesta ES on Dec 3, 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

6/10 Okay

reiner

Business traveler
Stayed 20 nights in Oct 2023
Response from Sonesta ES on Nov 21, 2023
Thank you for your review and for staying at Sonesta. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

8/10 Good

Olarino

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Sonesta ES on Nov 21, 2023
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Verified traveler

Disliked: Cleanliness
Wasn't impressed!
I was sick by the time of check-in. So therefore, my "thorough room inspection" wasn't up to par like normal. But by the end of my stay, I realized a lot! My bedspread hadn't been changed prior to my visit. There was a small BLOOD splatter on my bedspread, and the sheet beneath. I didn't have a wound, so I know it wasn't me! The room and hallways smelled of mold. When I was being discharged, the attendant at the front desk stated he couldn't give me a receipt. I told him I literally just left a Sonesta Suites a couple of days prior, and paid the same way. They provided me with a receipt. He said "well they shouldn't have". Then once I'm at my car, he comes out and says he could give me one. When I go back in, he says he "emailed it to me". Why not just print it out?!? Anyway, I check my email, the receipt was blank. I go back in, and he said " I sent it without any info". So then he proceeds to print out the copy, and email it to me. He was a decent guy, but all of that could have been avoided. It was a horrible stay! I will not be back.
Stayed 3 nights in Nov 2023
Response from Sonesta ES on Nov 19, 2023
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.

8/10 Good

Nancy A

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk agents and housekeepers were very accommodating.
Stayed 1 night in Nov 2023
Response from Sonesta ES on Nov 16, 2023
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 2 nights in Oct 2023
Response from Sonesta ES on Nov 6, 2023
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

6/10 Okay

Jody Ann

Traveled with family
Liked: Cleanliness
Hotel was okay paying $6 a night for parking wasn’t
Stayed 2 nights in Oct 2023
Response from Sonesta ES on Nov 6, 2023
Thank you for the review. We look forward to seeing you again soon!

4/10 Poor

Charlene

Traveled with family
Disliked: Cleanliness, room comfort
The WiFi was not working for the entire stay. The room was a non smoking room but in the side of the bed was ashes and cigarettes butts. The room had a pet smell and the bathtub had rust in it and slow drainage.
Stayed 2 nights in Oct 2023
Response from Sonesta ES on Oct 24, 2023
We are very sorry that you had such a negative experience while staying with us. This is definitely not the standard for our guests and please rest assured that we are doing everything we can to ensure this remains an isolated incident.

10/10 Excellent

Ngan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Sonesta ES on Oct 24, 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Good

Hayssam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient
Stayed 1 night in Oct 2023
Response from Sonesta ES on Oct 24, 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Good

SOYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Sonesta ES on Oct 24, 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Uoleta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Sonesta ES on Oct 24, 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Good

Channel

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience with my stay , the only thing that needed to be mentioned in the description is the $100 they hold on your card once you check in & the $6 dollar parking a night but that doesn’t make sense because I wasn’t giving any parking pass so that’s was very weird no none even came to check. Overall it was fine.
Stayed 3 nights in Sep 2023
Response from Sonesta ES on Oct 4, 2023
Thank you for response. Sorry for the confusion on the security deposit and parking fees. Those should have been mention on this website during your booking. As always we thank you for choosing Sonesta ES.

6/10 Okay

Ashlie

Liked: Room comfort
Me and my wife booked the room because it’s nice we was running late so we checked in around 12am we only had one face tower so we had to make do the works have to pay attention to things like that.
Stayed 1 night in Sep 2023
Response from Sonesta ES on Oct 2, 2023
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service
Just a weekend
The room was nice but the screen to go on the balcony couldn’t be opened easily. The staff was wonderful. Need to get some king-size beds. The queen felt like a full. Overall a decent trip, but could be a great trip with some improvements.
Stayed 2 nights in Sep 2023
Response from Sonesta ES on Sep 26, 2023
Thank you for your Awesome review. I will make sure someone fixes the screen on the balcony but unfortunately no king size beds are in the future. Thank you again for choosing Sonesta ES Windward we look forward to welcoming you again soon!

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sonesta ES on Sep 19, 2023
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 Good

Nikole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebrated my son birthday 🎊🎊
Stayed 2 nights in Sep 2023
Response from Sonesta ES on Nov 6, 2023
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

FNU

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Sep 2023
Response from Sonesta ES on Sep 5, 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was fast and easy. Hotel was very nice
Stayed 6 nights in Aug 2023
Response from Sonesta ES on Sep 5, 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast, wonderful suites and a pool! Highly recommended
Stayed 5 nights in Aug 2023
Response from Sonesta ES on Sep 5, 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

2/10 Terrible

Maria

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Room had roaches. First room smelled of mildew and had a big wet spot on carpet. My daughter was hurt in the bathroom due to the floors getting wet because shower curtains don’t reach the floor to seal the water in.
Stayed 3 nights in Aug 2023
Response from Sonesta ES on Sep 5, 2023
Thank you for the review. We look forward to seeing you again soon!

2/10 Terrible

Santosh, waxhaw

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor service, front staff not helpful, the rooms and property smell of cigarette and weed. Rooms and linen are dirty. Housekeeping only on Thursday and Monday. No housekeeping if you check in on Thursday till you check out on Monday. Front desk not available lot of times. They did not have towels most of the time. Front desk very rude. Would never stay in this or other sonesta property. Please stay away from this property
Stayed 3 nights in Aug 2023
Response from Sonesta ES on Sep 5, 2023
Thank you for the review. We look forward to seeing you again soon!