BBQ/picnic area
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Reviews of Residence Inn by Marriott Atlanta Cumberland/Galleria

3 out of 5
Residence Inn by Marriott Atlanta Cumberland/Galleria
2771 Cumberland Blvd SE, Smyrna, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 193 out of 341 reviews" "
Rating 8 - Good. 92 out of 341 reviews" "
Rating 6 - Okay. 27 out of 341 reviews" "
Rating 4 - Poor. 14 out of 341 reviews" "
Rating 2 - Terrible. 15 out of 341 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Coretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean got it for my BFF birthday and she love her staycation just a pregame before her actually birthday. To chill and relax alone. Only problem was TV didn't work and no one could come check it... Offered another room but it was too much, attendent start the would be a discount but at check out was told that she was giving me points. Not a member so someone is suppose to contacted me as of now no one has. I'll give them 24hrs then reach out.
Stayed 1 night in Apr 2024
Response from Philippa Monthrope on Apr 14, 2024
Hello Coretta!! Thank you for choosing Residence Inn Cumberland. Please accept my apology regarding your TV not working. That’s unacceptable and I completely understand your concerns. I’ll reach out to you on Monday 4/15 to talk about how I can compensate you. Again please accept my apology.

4/10 Poor

Craig

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Out dated room
Stayed 1 night in Apr 2024
Response from Philippa Monthrope on Apr 7, 2024
Thank you for sharing. We are working on a renovation plan. Please continue to choose Marriott hotels for lodging needs.

10/10 Excellent

Chantel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like the one area for dogs was small, at the back of the property, & at the bottom of a hill. For people with with mobility issues, like myself, this is not a viable option to walk there. Plus tge area is over grown with a vine & not fenced.
Stayed 1 night in Mar 2024
Response from Philippa Monthrope on Mar 29, 2024
Hello Chantel, thank you for the 5 of 5 rating. We have taken note of your comments about the pet area and will look trimming the vine you mentioned. Please come stay with us on your next trip to the area.Philippa Monthrope

10/10 Excellent

Absolute

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious
Stayed 1 night in Feb 2024
Response from Philippa Monthrope on Feb 27, 2024
Thank you so much for the great score! We love serving our guests. Please spread the word and we are here to welcome you back on your next trip to the area.

10/10 Excellent

ANN, Chanhassen

Stayed 1 night in Jan 2024
Response from Residence Inn on Feb 7, 2024
Thank you for taking the time to leave us a review.

6/10 Okay

Gianna

Stayed 1 night in Dec 2023
Response from Philippa Monthrope on Jan 31, 2024
Thank you for staying with us.

8/10 Good

Sherry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Philippa Monthrope on Feb 13, 2024
Thank you Sherry, for the rating back in November. Looks like you visited for the Thanksgiving. Please make us your home on your next trip to the area.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to Truist Park
Easy check-in, great walking location to Truist Park. Nice to have a room with a kitchen, comfortable.
Stayed 1 night in Nov 2023
Response from Philippa Monthrope on Feb 13, 2024
Thank you Laura for staying with us. Come back during baseball season, we'd love to host you again.

10/10 Excellent

Kris

Stayed 1 night in Nov 2023
Response from Philippa Monthrope on Feb 13, 2024
Thank you Kris for the 5 star rating. Looking forward to serving you in the future.

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ellen M on Nov 10, 2023
Thanks so much for staying with us! We look forward to seeing you again soon!

8/10 Good

Erica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ellen M on Nov 10, 2023
Thank you so much for staying with us! We hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for Braves game. Room was very clean. Staff was friendly. Close enough to walk to the Braves game. Walking from there is actually quicker than hiring a ride share, but walking is an issue if you are older or have leg issues. Overall a fabulous stay.
Stayed 2 nights in Sep 2023
Response from Ellen M on Oct 1, 2023
Hi David,We are so happy that you enjoyed your stay with us! We hope to see you again the next time you are in the area.Take Care!

10/10 Excellent

Anne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ellen M on Oct 1, 2023
Thank you so much for your review. We are so glad that your stay with us was a pleasant one! We hope to see you again soon.All the best,

6/10 Okay

CHERYL, RENO

Traveled with group
Liked: Cleanliness
Disliked: Amenities
I purposely booked with this hotel because it is part of the Marriott chain which "normally" means good quality and service. Needless to say, it fell far below my expectations! The in-room service was non-existent. I was never told that there is absolutely NO service on the weekends. The front desk staff suggested that we take our own garbage out to the dumpster in the parking lot. I do NOT recommend this hotel based on the non-Marriott type of service.
Stayed 4 nights in Aug 2023
Response from Philippa on Sep 8, 2023
Thank you for taking the time to send this note. We are sorry that this stay was not what you expected. We note your feedback for future improvements.

8/10 Good

Gianna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anyone driving onto the property needed a gate key, which is why I guess I was charged a $12 parking fee… it seems like a good idea, but I saw random people walking onto the property and witnessed a car load of kids exiting a car at the entrance of the property to use the pool.. they weren’t staying at the hotel. There were a few issues including mosquitoes in my room and the television in the master bedroom wasn’t working, but overall, I would recommend this hotel. It was quite and clean.
Stayed 1 night in Sep 2023
Response from Philippa on Sep 8, 2023
Thank you for taking the time to send this note. We are sorry that this stay was not what you expected. We note your feedback for future improvements.

10/10 Excellent

Fallon

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it will use hotel again
Stayed 1 night in Sep 2023
Response from Philippa on Sep 8, 2023
So glad you enjoyed your stay. Thank you for the feedback.

8/10 Good

Sharon

Traveled with family
Liked: Amenities
Everything was good
Stayed 1 night in Sep 2023
Response from Ellen M on Sep 3, 2023
Thanks so much for staying with us. We hope to see you again soon!

6/10 Okay

Sam

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ellen M on Aug 23, 2023
Hi Sam,Thanks so much for your feedback & for staying with us. We hope to see you again soon!

10/10 Excellent

Nichole

Stayed 1 night in Aug 2023
Response from Residence Inn on Sep 20, 2023
Thank you for taking the time to leave us a review. We hope to have you stay with us again soon.

8/10 Good

Erina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Ellen M on Aug 23, 2023
Hi Erina,Thanks so much for staying with us and for your feedback. We hope to see you back again the next time your travels bring you to the area.

10/10 Excellent

Sean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay if you are going to the game
In town one night for a Braves game. Hotel was conveniently located. Staff was friendly and helpful. I would stay here again if I am in the area.
Stayed 1 night in Aug 2023
Response from Ellen M on Aug 8, 2023
Thank you so much for staying with us! We look forward to seeing you again the next time you are in the area!Take Care,

10/10 Excellent

Russell

Traveled with family
Liked: Amenities
No problems. Great stay!!
Stayed 1 night in Jul 2023
Response from Ellen M on Aug 23, 2023
Hi Russell,Thanks so much for staying with us. We are so glad that you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Angela

Stayed 1 night in Jul 2023
Response from Philippa on Sep 8, 2023
So glad you enjoyed your stay. Thank you for the feedback.

8/10 Good

Laura

Liked: Cleanliness, staff & service, room comfort
Stayed for Braves game.
My husband and I stayed one night to attend the Braves game so the shuttle there was nice. Coming back, however, was pretty scary. We walked by ourselves and it was about a 15 minute walk in the dark. The property is definitely dated and needs upgrading, but the staff was super nice and the hot breakfast in the morning was really good.
Stayed 1 night in Jul 2023
Response from Ellen M on Jul 26, 2023
Hi Laura,We thank you so much for your feedback. I will share your comments with the team. We hope to see you again soon!

2/10 Terrible

Barry

Stayed 1 night in Jul 2023
Response from Philippa on Sep 8, 2023
So sorry that you did not enjoy your stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ellen M on Jul 26, 2023
Thank you so much for your feedback & for staying with us. We hope to see you again soon!

2/10 Terrible

Candace

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs was everywhere in our room. This property has yet to do anything about it!
Stayed 1 night in Jun 2023
Response from Ellen M on Jul 12, 2023
Hi Candace, I am so sorry to hear that you did not enjoy your stay and encountered this inconvenience while you were here. I have shared your feedback with the team to address any issues with the room that you stayed in.I apologize again for any inconvenience.

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from Residence Inn on Aug 2, 2023
Thank you for taking the time to leave us a review.

4/10 Poor

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Booked a 2 room stay for my family of 5. After arriving was given a 1 BR and told they don't even have that room. Was told they would bring an extra set of blankets for one of my teens to sleep on floor. That didn't happen. I went back to office for those after 10pm. It is what it is and kids all slept, just disappointing that what you book is not only not available, but not communicated. Front desk clerk was apologetic and handled best she could. Last night another guy was fussing at front desk about rooms booked. Looks like this is a continuous problem. Close to MLB Braves game and very easy walk.
Stayed 1 night in Jun 2023
Response from Ellen M on Jun 30, 2023
Thank you so much for your review, Rachel. I am so sorry for the inconvenience that you and your family experienced while staying with us. I will share your review with our staff and management to ensure that this issue does not occur again for future guests. My apologies again.

8/10 Good

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from Ellen M on Jun 30, 2023
Thank you so much for staying with us! We hope to see you again soon!

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Can take the shuttle offered to Truist Park for a ball game or easily walk. Staff very friendly and helpful. Property very clean. Everything in the room you need. Lots of dining options around.
Stayed 1 night in Jun 2023
Response from Ellen M on Jun 20, 2023
Hi Teresa, Thank you so much for staying with us! We are so glad you enjoyed your time here. We appreciate you. Come back and see us soon!!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Ellen M on Jun 7, 2023
Thank you for staying with us! We hope to see you again soon!

2/10 Terrible

William

Stayed 1 night in May 2023
Response from Ellen M on Jun 7, 2023
We are so sorry that your stay didn't meet your expectations. Please feel free to reach out to a member of management if you'd like to discuss your stay in detail.We hope to hear from you!

10/10 Excellent

AMANDA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I cant remember his first name but his last name was Jones. I just wanna say thank you so much for being so amazing. Your friendliness and happy attitude makes the whole experience amazing. He did tell me his full name but i could only remember his last name, mainly because we have the same name.
Stayed 1 night in May 2023
Response from Ellen M on May 10, 2023
Hi Amanda,Thanks so much for your feedback and for staying with us. His name is Eldred! We think he's awesome too! I will share your message with him and with the team. Please come back and see us the next time you are in the area.Have a great day!

10/10 Excellent

Antoinette

Stayed 1 night in Apr 2023
Response from Ellen M on Jun 7, 2023
Thank you so much for staying with us! We hope to see you again soon!!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Ellen M on Jun 7, 2023
We appreciate your business and are so glad that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Residence Inn on Apr 5, 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homey space. Property was also clean and well maintained
Stayed 1 night in Feb 2023
Response from Ellen M on Feb 24, 2023
Hi Austin,Thanks so much for staying with us! We are so glad that you enjoyed your stay. We hope to see you again soon!Take Care,

10/10 Excellent

Elda

8/10 Good

Debra

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Ellen M on Feb 10, 2023
Thank you so much for staying with us!We look forward to having you stay with us again in the future!Take Care,

10/10 Excellent

Kornelius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was just right. Nice and spacious.
Response from Ellen M on Feb 10, 2023
Thank you so much for staying with us! We are so happy that you enjoyed your room.We hope to see you back again soon!Take Care,

10/10 Excellent

Shalita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Ellen M on Feb 10, 2023
Thank you so much for staying with us! We are so glad that you enjoyed your stay.Take Care!

10/10 Excellent

Tiffany S

8/10 Good

Bella

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the studio room (they call it a suite but its a single room only). The room is very large and has a small but fully functioning kitchen. A block away there is walgreens, ross, marshall, sprouts and TJ Maxx for those who like shopping. Disadv: half hour drive to the city. Would be great if there was an electric kettle in the room and if the desk people were more helpful. They did not help with public transportation questions or other general information related to the area. Their responses were "look up google" or "i am not from around here". Breakfast was basic and the exact same for all 6 days of my stay.
Stayed 5 nights in Nov 2022
Response from Ellen M on Feb 10, 2023
Thank you so much for your feedback! We will share both your positive and negative comments with the team. Your comments will be used in our staff training.We hope to see you again soon!Yours in Hospitality,

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
Average hotel. I liked the apartment like feel. Bed was hard, breakfast was ok. The staff was very friendly.
Stayed 2 nights in Nov 2022
Response from Ellen M on Feb 10, 2023
We appreciate your feedback. Thank you so much for staying with us.We hope to see you again in the future!Take Care,

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Dasha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2022
Response from Ellen M on Feb 10, 2023
Thank you so much for staying with us!We hope to see you again the next time you are in the area!All the best,

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service
Good the only thing was the bed was softer than I
Stayed 2 nights in Sep 2022
Response from Ellen M. on Sep 20, 2022
Hi Jeff,Thanks so much for sharing your feedback and for staying with us! We hope to see you again soon!All the best,

4/10 Poor

Amanda

Stayed 1 night in Sep 2022

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location if you want to attend a Braves game. Lots of restaurants nearby!
Stayed 2 nights in Sep 2022
Response from Ellen M. on Sep 20, 2022
We are so glad that you enjoyed your stay with us! We hope to see you again soon! Go Braves!