Ratings based on 1,173 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from New York

Posted Sep 7, 2016
Good property. Only one night, don't have opportunity of going around. But what I noticed, the both room is small, very congested, but have the basics.
Comment from Hotel Management
Sep 9, 2016 by Dedo, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
1 out of 5
by A verified traveler from H

朝食

Posted Aug 27, 2016
朝食付で予約したが、1階のレストランで当日は朝食はビュッヘからアラカルトに変更になったと言われオーダーしたが、しっかり料金を取られた。
Comment from Hotel Management
Sep 12, 2016 by SAA Team, Hotel Management
Thank you for your posting. We are truly sorry to hear that you had some restaurant issues. I have forwarded your feedback to the F&B Director for his input and corrective action plans. We thank for your valuable feedback
5 out of 5
by A verified traveler from Florida

Very nice stay!

Posted Aug 17, 2016
The rate was a little pricey, but otherwise I really enjoyed the hotel. The staff was extremely nice and helpful. The rooms were immaculate and the bed was very comfortable.
Comment from Hotel Management
Sep 12, 2016 by SAA TEAM, Hotel Management
Thank you for your posting and overall wonderful feedback! We look forward to your return visit.
1 out of 5
by A verified traveler from Dearborn Heights, Michigan

very clumsy hotel and staff, got no breakfast.

Posted Aug 5, 2016
Pros: Nothing
Cons: Parking and sticking with booking deal with Expedia.
very clumsy hotel and staff, got no breakfast although I paid for it when I booked my ticket, Secured Parking lot has extra charges that not clarified during booking and unsecured parking is too far from the hotel in an abandoned structure with a lot of dirt's and insects and no security or shuttle as they claimed.
Comment from Hotel Management
Sep 14, 2016 by SAA Management Team, Hotel Management
We thank you for your posting and overall valuable constructive feedback. We are truly sorry and are working diligently to correct the areas of concern. Thank you.
3 out of 5
by A verified traveler

Older Hotel, in need of updating

Posted Aug 1, 2016
Pros: The lobby area was very attractive and up to date.
Cons: The hallways in the guest room areas were showing their age, with the carpets raveling in some places, and luggage marks on the hallway walls.
Although attractive in the lobby and a pleasant check-in, this hotel is tired. Primary complaint is inadequate parking. The garage for additional parking behind the hotel is under construction; the primary fenced lot in front of the hotel is sorely inadequate. The night we stayed there, there were no less than a dozen cars that had opted to park in driving areas because all the marked spots were occupied. The signs for additional parking point to an area behind the hotel where there is a closed, decrepit parking garage, and a drop-off area that's poorly lit and seemed unsafe. Also, there was an odd thing that would occur in the room - the headboard of one of the beds would occasionally move, as if it was connected, through the wall, to the headboard in the adjacent room. It was bothersome, and a little bit unsettling. There were numerous places in the room where things had been poorly patched, and even painted over in the wrong color paint.
Comment from Hotel Management
Sep 14, 2016 by SAA Team, Hotel Management
Thank you so much for your posting and valuable feedback. We are renovating our entire hotel very soon for all our guests to enjoy and the deficient areas you mentioned will soon be corrected. We look forward to your return visit very soon.
4 out of 5
by A verified traveler

Overnight Stay

Posted Jun 29, 2016 on Hotels
On our drive from St Louis,MO to Miami,FL we chose this hotel to overnight because it was close to the interstate. The room was clean and the bed was sumptuous! No tub only a waLk in shower which soaked the bathroom floor. Overall the staff was excellent, very accomendating. Having access the Club Level was a bonus. It is strictly a business hotel because it is tucked behind Atlanta's airport
Comment from Hotel Management
Sep 14, 2016 by General Manager, Hotel Management
We thank you for your overall nice posting and constructive feedback which we use to make the necessary improvements in our product. We also appreciate your compliments regarding our staff. Looking forward to your return visit.
4 out of 5
by PORPIA from Anderson

Very pleased

Posted Jun 24, 2016 on Hotels
Great one night stay. Easy check in and took shuttle to and from airport with no problems. Was traveling international and the shuttle driver was very very helpful at 5am on 6.19.16. Will stay and park again! Thanks for the pleasant check-in and convenient transportation to and from the airport. It was a ease booking through hotels.com
Comment from Hotel Management
Sep 14, 2016 by General Manager, Hotel Management
Thank you so much for your posting and wonderful feedback. We look forward to your return visit very soon.
5 out of 5
by Gerald from Budd Lake New jersey

Excellent

Posted Jun 23, 2016 on Hotels
I really enjoyed my stay. Excellent House keeping. I will lodge in your hotel next time I am in Atlanta
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Hi Gerald! Thank you so much for your excellent 5 STAR rating. We appreciate your wonderful feedback and look forward to welcoming you back very soon!
1 out of 5
by Elisa from Philadelphia

Posted Jun 18, 2016 on Hotels
I didn't really enjoy it and the price was to steap for the u comfortablilty
Comment from Hotel Management
Sep 16, 2016 by General Manager, Hotel Management
Dear Elisa, Thank you for your posting. We are sorry to hear that you did not enjoy your stay due to price... I have passed on your feedback to our team. Thanks again for your posting.
4 out of 5
by Thomas from Long Island

Airport Stay

Posted Jun 16, 2016 on Hotels
Trouble with computer at the bar restaurant created a few stumbles. All in all, stays was okay. I have stayed at this hotel in years past where it was the place to be. It has lost its luster. It served me well for my need to be at the airport. The hotel was clean and priced reasonably.
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Hi Thomas! Thank you so much for your nice posting and feedback. Please come back and visit with us again!