I had to wait at the front desk to check in and I was the only one there although the concierge was nice. I did not get the room I reserved nor access to the club level that I paid for. They did finally give me access but did not give me the room that I paid for. Why do I have to pay to park when parking is not a premium? This is not a downtown location. This is just a way for them to schill you out of a few dollars. I could understand paying if I was only coming there for a meeting xcetera but I was a guest in the hotel. The hotel itself is nice overall but you can see its age everywhere U turn. There is a lot of whitewashing to make things look nice. But you can see the age of the hotel and the fact that it's not being properly renovated. For instance wallpaper is coming off everywhere carpets are filthy and old from 15 years ago. Even the lights outside the elevators are broken or missing. They put quite a bit of spit shine on things. But it's not what I would call extravagant in any way. The club Lounge was no nicer then any cheap hotel that would give you free happy hour. To me it's not worth the extra money nor does it live up to the Sheraton name. A beer or a glass of wine with some dried out cheese and fruit isn't really all that special. They make it seem exclusive but really they should offer it to everyone to make up for the condition of the hotel. I guess it's nice that you have a space that not everyone has access to.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Christian, thank you for your posting and valuable feedback. We are sorry to read that your stay was not perfect. Please feel assured that I have forward your comments on to our team to make the necessary changes needed. Again, thanks for your posting.