Ratings based on 3,061 Verified Reviews

4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Tallahassee

Disappointing

Posted Apr 22, 2017
1-In-room coffee maker had last guest's dirty grounds 2-Bathroom sink had no hot water
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Apr 20, 2017
Great location and really clean hotel. Would definitely recommend staying here!
Comment from Hotel Management
Apr 20, 2017 by Director of Guest Experience, Hotel Management
Thank you for your feedback! It was a pleasure to hear how much you enjoyed your Sheraton Atlanta Hotel experience. We would like to thank you for your continued support and recommendation!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2017
No phone etiquette with the front desk and customer service was a little rusty with some of the front desk personnel,but overall the stay was great I paid for parking and my hotel keys were not configured for the parking garage after being told by the front desk that everything was configured this caused causing guest confusion when leaving the hotel.
Comment from Hotel Management
Apr 21, 2017 by Director of Guest Experience, Hotel Management
Thank you for taking the time to leave your feedback! Please allow us to apologize for the inconveniences associated with your stay. I will be sharing your feedback with our Front Desk Team, so we can revisit our guest service policies to ensure every guest is treated properly and politely. We are always open to constructive criticism from our guests because it helps us pinpoint areas so we can improve our overall guest experience. We appreciate you staying with us and very much look forward to welcoming you back for a much more memorable stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Comfort and quality for great price

Posted Apr 18, 2017
Pros: Great pool, comfortable beds
Cons: When we arrived in room, it appeared clean, but we found an old ketchup cap and used sock in the room.
Location: downtown area, close to aquarium, but we opted to drive because of rain in forecast. We also loved the Center for Puppetry Arts!
We loved our room! We spent two nights here. Courtyard area and pool lovely and enjoyed the balcony. We thought the breakfast buffet was a little expensive, so we opted to eat elsewhere. Very comfortable beds!
Comment from Hotel Management
Apr 19, 2017 by Director of Guest Experience, Hotel Management
Thank you for your feedback! It was a pleasure to hear how much you enjoyed your Sheraton Atlanta Hotel experience. We would like to thank you for your continued support!
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

I like it

Posted Apr 15, 2017
Room was comfortable. Parking was far from hotel. In all, good stay and confortable night. Staff was very nice.
Comment from Hotel Management
Apr 19, 2017 by Director of Guest Experience, Hotel Management
Thank you for your feedback! It was a pleasure to hear how much you enjoyed your Sheraton Atlanta Hotel experience. We would like to thank you for your continued support!
5 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, NC

Met my expectations.

Posted Apr 13, 2017
Pros: Great pool and fitness center.
Cons: Exiting the parking deck was a challenge. Please note that you need to keep your room key until you're out of the garage.
Location: Great location. Only 2 blocks demo Peachtree St.
I had a great experience. The room was comfortable. The staff was kind and attentive.
Comment from Hotel Management
Apr 19, 2017 by Director of Guest Experience, Hotel Management
Thank you for your feedback! It was a pleasure to hear how much you enjoyed your Sheraton Atlanta Hotel experience. Your feedback regarding parking is greatly appreciated. We would like to thank you for your continued support!
2 out of 5
by A verified traveler

Very small bathroom with no privacy.

Posted Apr 12, 2017
I was very disappointed to find a sliding door in place of a regular door that actually closes and locks. The sliding door did not close or lock for needed privacy. When I complained about this the front desk assured me that all of the rooms in the hotel had sliding bathroom doors. She then offered me a complimentary voucher for a buffet breakfast.
Comment from Hotel Management
Apr 14, 2017 by Director of Guest Experience, Hotel Management
Thank you for your feedback in regards to your recent stay at the Sheraton Atlanta Hotel and we apologize for the feeling you are left with in connection with the bathroom design. Although the property was thoroughly renovated, we appreciate your feedback because it helps us truly understand how these new aspects affect our guests. We share this type of information with our corporate design team so that they can make changes when the next renovation cycle occurs. Thank you again for you feedback, should your future travels bring you back to the downtown Atlanta area, we hope you will once again consider our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel. Offers green option.

Posted Apr 12, 2017
Accommodating. Offers green option, rewards you with 5.00 off coupon for hotel restaurants.
Comment from Hotel Management
Apr 19, 2017 by Director of Guest Experience, Hotel Management
Thank you for your feedback! It was a pleasure to hear how much you enjoyed your Sheraton Atlanta Hotel experience. We would like to thank you for your continued support! P.S. Green option is the best option!
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location and great amenities!

Posted Apr 11, 2017
Was pleasantly surprised with our hotel stay. Had some minor concerns based on others reviews. Rest assured, I'm a picky hotel person and this hotel passed my standards. Comfy bed, clean linens, Starbucks coffee in the room! The pool was nice and so was the hot tub. The Club Level perks were also well worth it. The only con I can think of is that it's $30 a day for parking however, I feel this is a price worth paying knowing it's a secured lot within a big city. We decided to just I Uber everywhere and leave the car safe and sound in the garage. I will definitely be staying here when I come to Atlanta again!
Comment from Hotel Management
Apr 19, 2017 by Director of Guest Experience, Hotel Management
Thank you for your feedback! It was a pleasure to hear how much you enjoyed our location and your amenities during your Sheraton Atlanta Hotel stay. We would like to thank you for your continued support!
4 out of 5
Recommended
for Everyone
by A verified traveler from Montgomery

Posted Apr 11, 2017
Great hotel, parking deck could be bigger.. overall a great stay...
Comment from Hotel Management
Apr 19, 2017 by Director of Guest Experience, Hotel Management
Thank you for your feedback! It was a pleasure to hear how much you enjoyed your Sheraton Atlanta Hotel experience. We would like to thank you for your continued support. Come back to see us!