Ratings based on 422 Verified Reviews

4.2 out of 5
81% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Louisville

hotel under construction

Posted Apr 21, 2017
After all the work of going through each hotel. I decided the Sheraton would be the best bet. If I upgraded to their king club package. I arrive at the hotel to check in, and they had all these "bear with the construction" signs. So I figured they were conscious that they are ruining people's vacations, but are trying not to inconvenience us too much. The other thought was, at least I'm getting a newly remodeled room. As I checked in the man who checked me in told me how I could come get breakfast in the dining room from 4-11. I made my way upstairs to find out that not only is the hallway on my floor torn up. I'm in an old room with a broken bed. As soon as I was showered my vacation had started. My fiancé called and was ready for me to pick her up. Just one change of plan my hotel was too gross for her to stay with me during my trip. I would have to drop her off and pick her up at her place each day. Which in and of its self detracted from my trip. The only time I had scheduled for the hotel was to sleep, shower, and eat some breakfast with my fiancé before we left for the day. That first morning. I wake up at 9 thinking I still have 2 hours to grab breakfast by myself. I get down to the dinning room and am told it $15. At that point I was so hoping mad. I went to find out what happened to the continental breakfast. I already had to pay extra for. It was in a room so small with so many people. I just went back to my room and had a panic attack for breakfast. Never again!
Comment from Hotel Management
Apr 23, 2017 by Ava, Hotel Management
Dear Tim, I really appreciate you sending your experience on your recent stay a our Sheraton Atlanta Perimeter North hotel and we are very disappointed to learn of the inconveniences and frustrations you experienced. I personally apologize for the manner your reservations were treated which did not meet your expectations. This is totally against our terms of welcoming our valued guests and has been addressed to our management for disciplinary action. Again, thank you for making the effort to share your thoughts. We value you as a guest, and do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort. We look forward to having the opportunity to restore your confidence in our hotel in the near future. Regards, Ava Smith Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn New York

Excellent stay customer service great

Posted Apr 19, 2017
Had a relaxing vacation hotel is quiet & clean & the staff was very friendly .
Comment from Hotel Management
Apr 19, 2017 by Ava, Hotel Management
Dear April, Thank you for taking time to give us a feedback on your recent stay at our Sheraton Atlanta Perimeter North hotel and we are glad you had a relaxing vacation at our quiet and clean hotel with our friendly staff. We are committed to providing an excellent hotel experience for each one of our guests and we look forward to seeing you soon at our hotel. Thanks once again for your positive comments. Regards, Ava Smith Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2017
Great place. Would definitely stay here again. Clean. Friendly. Great location.
Comment from Hotel Management
Mar 21, 2017 by Ava, Hotel Management
Dear valued guest, I thank you for choosing to stay with us at our Sheraton Atlanta Perimeter hotel and found it to be a great place to stay in. We are glad you liked our clean facility, friendly staff and the location we are situated in. I hope you had the opportunity to utilize the various facilities provided to all our valued guests, including the breakfast. We are committed to providing an excellent hotel experience for each one of our guests and we look forward to seeing you soon at our hotel. Thanks once again for your positive comments. Regards, Ava Smith Guest Relations Manager
5 out of 5
by Melissa

Posted Feb 7, 2017 on Hotels
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
Dear Mellissa, I thank you for taking time to give us a feedback on your recent stay at our Sheraton Atlanta Premier North hotel and we are glad you had a pleasant stay with our clean and neat facility, kind and helpful staff and good breakfast. We are committed to providing an excellent hotel experience for each one of our guests and we look forward to seeing you soon at our hotel. Thanks once again for your 5 stars rating. Regards, Ava Smith Guest Relations Manager
5 out of 5
by Jonathan

Amazing

Posted Feb 7, 2017 on Hotels
Amazing
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Dear Jonathan, I thank you for taking time to give us a feedback on your recent stay at our Sheraton Atlanta Perimeter North Hotel GA. We we are glad you had a pleasant stay with our clean and neat facility, kind and helpful staff and good breakfast. We are committed to providing an excellent hotel experience for each one of our guests and we look forward to seeing you soon at our hotel. Thanks once again for your positive comments. Regards, Ava Smith Guest Relations Manager
1 out of 5
by A verified traveler

Posted Feb 3, 2017
Pros: Nothing
I did not stay. I am immediately checked out of the hotel. I will never reserve this kind of unattractive and poor condition hotel anymore.
Comment from Hotel Management
Feb 9, 2017 by Ava, Hotel Management
Dear valued guest, I really appreciate you taking the time to share your disappointment with your feedback on our hotel. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. We want our guests to have the best stay possible, where everything is in perfect working order. I am sorry if that was not the case during your stay. I personally regret and apologize you finding our hotel not of the high standards we accept and was not to your liking. Again, thank you for making the effort to share your thoughts. We value you as a guest, and do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort. We look forward to having the opportunity to restore your confidence in our hotel in the near future. Regards, Ava Smith Guest Relations Manager
3 out of 5
by A verified traveler

Posted Jan 30, 2017 on Hotels
The hotel was nice except we checked in late the night before and they refused to clean the room the following day due to late check in.
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Dear valued guest, I really appreciate you taking the time to share your disappointment on your recent stay. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. We want our guests to have the best stay possible where everything is in perfect working order. I am sorry if that was not the case during your stay. I want to personally apologize for the frustration you experienced with the hospitality of our housekeeping staff, at your late night check in, which did not meet your expectations and which is totally against our terms of welcoming our valued guests. This matter has been addressed to our management for disciplinary action. Again, thank you for making the effort to share your thoughts. We value you as a guest, and do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort. We look forward to having the opportunity to restore your confidence in our hotel in the near future. Regards, Ava Smith Guest Relations Manager
5 out of 5
by Candace

Posted Jan 23, 2017 on Hotels
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Dear Candace, I really appreciate you taking the time to share your comfortable stay at our nice and clean Sheraton Atlanta Premier North hotel, with our very polite and helpful staff. i hope you enjoyed the facilities and amenities provided to our valued guest. We strive hard to ensure our guests have the best stay with everything provided for a pleasant stay. We look forward to having you stay with us again. Regards, Ava Smith Guest Relations Manager
3 out of 5
by A verified traveler

Posted Jan 16, 2017 on Hotels
Good location, clean room, noisy hallways and an old mattress.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear valued guest, Thank you for taking time to give us a feedback on your recent stay at our Sheraton Atlanta Perimeter North hotel and we are glad you liked our location and clean room. I sincerely apologize for the inconvenience caused due to the noise in the hallways and you disliking the mattress. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. Your concerns have been relayed to our housekeeping management team for their intervention and needful action. We want our guests to have the best stay possible where everything is to the comfort of our valued guests. Do give us another chance by visiting us again to show the changes made with improvements. Regards, Ava Smith Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
Very nice and friendly hotel. It is also very close to Atlanta. I will return
Comment from Hotel Management
Jan 18, 2017 by Ava, Hotel Management
Dear valued guest, Thank you for taking time to give us a feedback on your recent stay at our Sheraton Atlanta Premier North hotel and we are glad you had a pleasant stay in our clean rooms and friendly staff. We are committed to providing an excellent hotel experience for each one of our guests and we look forward to seeing you soon at our hotel. Thanks once again for your positive comments. Regards, Ava Smith Guest Relations Manager