Not bad, but will look elsewhere next time...
Posted Mar 1, 2017
I booked a two bedroom suite for a weekend family trip. We arrived fairly late in the evening and unfortunately but understandably there were only 3rd floor rooms available. (Note - no elevators!)
Our kids are 3, 4, and 8 and we originally planned for the younger two to share the second bedroom so they could go to bed earlier without being disturbed. The bed was WAY too high for me to feel comfortable doing that, so they ended up sleeping on the sofa bed and our 8 year old took the bedroom. I don't know if they had bed rails available, we didn't ask. The beds and pillows were way too soft for us as well. Sounds like a crazy complaint but my husband and I slept terribly. Next time we are in the area we will likely look elsewhere simply because of the beds.
We did have an incident our last night where one of the toilets backed up. I called the front desk to ask for a plunger and was told that "Maintenance has left for the day and we don't have a key to their closet." then they told me it would have to wait until morning since we had another bathroom available to us. Then a while later we got a call that maintenance was already on the way out and it would be 'about 40 minutes' It took well over an hour and it was after 11pm when he finally got there. Guy who came out (who was super nice) told us that mgmt. took plungers out of all the rooms a few years ago because they thought it 'looked better' without them. That is ridiculous.