Ratings based on 349 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Friedrichshafen
Gutes Hotel in zentraler, aber doch ruhiger LagePosted Sep 27, 2015
Pros: Superschneller Ersatz-Service wenn ein Gerät nicht mehr funktioniert.
Wir waren zum zweiten Mal dort für 10 Tage Urlaub, würden dieses Hotel jederzeit wieder buchen. Hotel liegt außerhalb vom Stadtzentrum, und Geschäfte, Supermärkte und Gastronomie sind mit dem Auto innerhalb weniger Minuten zu erreichen. Ein Mietwagen ist dort unbedingt erforderlich.
for Everyoneby A verified traveler from Philadelphia
The staff was very friendly and accommodating.Posted Aug 23, 2015
Everything was exceptional. My family is planning a trip in October and we definitely well be going back there. I was very happy with my stay there I told several friends and family. I will most definitely recommend your hotel to everyone I know going to Atlanta. They let us check in early svc gave us a two bedroom suite because our single room was not available add a late check out without Abby additional charge. My only problem is that we smoke svc was on the third floor, but other than that I was very pleased with my stay.
for Familiesby A verified traveler
Posted Aug 17, 2015
we loved the place and will stay there again soon!
by A verified traveler
Very rude receptionistPosted Aug 11, 2015
Just arriving to the hotel, first impression is the reception. The person there was totally impolite, rude, did not inform of amenities, breakfast location, only thing that mattered for her was ask for credit card and make me sign for incidental expenses.
for Everyoneby A verified traveler from Maryland
Comfortable and close to the cityPosted Aug 10, 2015
Pros: The space is nice for a family of 5. A flat screen in each room and the living room. The kitchen had everything we needed for our staff.
Cons: The breakfast needs improvement. Not enough food for the guests and the staff was not too friendly as well.
Location: Location is about 20 minutes from downtown which was great for us.
We stayed at this hotel for 3 nights and it was very comfortable. We had two rooms with kings size beds which were great. The city was about 20 minutes away and there is a Mall about 5 minutes way. Good restaurants and shops which is very good. The front desk staff was nice. My only complaint is about the breakfast staff. The food was not enough for all the guests and sometimes we waited just to get forks and spoons.
by A verified traveler
Would never stay there againPosted Aug 9, 2015
Upon our arrival I had requested a first floor room due to my wife's disability. The front desk clerk assigned us a third floor room. Not a problem if there was an elevator, but they did not it was only stairs. Our arrival was late and with a 4 year old and a 5 month old I had to wait over 45 min. for a new room assignment. Once we entered our new room there was such a bad and musty smell along with the A/C completely turned off. I had to run back to the front desk to ask for another room in which they did not have available. In addition once the room was aired out and the A/C was running noted was the dirty spotted carpet, a refridgerator with food and open containers and a full garbage can in the kitchen, As if the room had not been cleaned. This was disgusting but at 1 AM in the morning where were we to go with 2 small babies. The front desck was notified of the situation the next morning. But that's not all. Around 2 PM as I was stepping out of the room to get the vehicle running I opened the door to find another family getting ready to access my room. Apparently the room assigned to me the evening before had not been changed over electronically and so another problem emerges. Very disorganized, dirty, and over priced for the conditions which were found.
by A verified traveler
A Fair "Hotel" BUT not really a "Hotel"Posted Aug 3, 2015
This is an ES (extended stay) "Hotel", we were on the third floor, no elevators!! I have bad knees so I did not enjoy the stairs. The room was large, we had a two bedroom (king beds) suite. Everything worked as it should have. Upon arrival we noticed that the living area carpet was terribly stained and the kitchenette sink was dirty. There is NO in room movie rental, housekeeping service (full) is only weekly (because it's "extended stay, this is like a condo association). We were happy with the hotel overall, but next time we travel we would not choose an "ES" (extended stay) hotel through this hotel chain. I have stayed in other Sonesta hotels and have been very happy. The hotel offered shuttle service, but that is also very limited. Only one shuttle available and limited hours of operation. No shuttle service on Saturday.
by A verified traveler from Charleston, SC
Disappointing stayPosted Aug 1, 2015
Cons: Cleaning the room would be a great start.
Location: We were close to the Dome, but far enough away to not be in the major traffic
Check in - asked for handicapped room got third floor but keys didn't work after we trekked up there so we got a second floor after that. Room was NOT clean at all. Dishwasher leaked, there weren't enough pillows, and the showers were disgusting. Wanted the room because we were traveling with another couple, so the suite part was ok, but would never stay again.
for Everyoneby A verified traveler
Best experience ever for a familyPosted Jul 24, 2015
I have 4 kids. This was, by far, the best hotel expeience ever. The rooms were big. Full kitchen. Doors on two bedrooms. Loved it. We all had space.
for Everyoneby A verified traveler from Charlotte, NC
Excellent stay!!Posted Jul 20, 2015
A couple of girlfriends and I stayed overnight!! Great experience. We're thinking about making this hotel the primary place to stay every time we come to Atlanta!!