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Reviews of Homewood Suites by Hilton Atlanta Buckhead Pharr Road

3 out of 5
Homewood Suites by Hilton Atlanta Buckhead Pharr Road
540 Pharr Road, Atlanta, GA

Reviews

8.4

Very Good

Rating 10 - Excellent. 259 out of 547 reviews" "
Rating 8 - Good. 175 out of 547 reviews" "
Rating 6 - Okay. 56 out of 547 reviews" "
Rating 4 - Poor. 33 out of 547 reviews" "
Rating 2 - Terrible. 24 out of 547 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Manuel, CAPE CORAL

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is being renovated and rooms are very comfy and spacious. Cleaning crew was awesome and always kind to us. The front desk guy that was there at the time of our check in was unkindly and seemed to be bored working there.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kortney

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I had a GREAT stay here! Everything from staff to rooms to breakfast was on point. Gideon helped with check in, and was a pleasure to speak with. The other front desk agent the following morning, didn’t catch her name, gave us late check out so we could spend a bit more time together. All in all, experience was EXCELLENT. We will be back :)

10/10 Excellent

Jennifer R.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will certainly be returning!
Stayed 2 nights in Feb 2024

8/10 Good

Ivy

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Lewis

Stayed 2 nights in Feb 2024

10/10 Excellent

Audrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room - need to work on hot water.
The room was comfortable. The hot water in the shower was not instant, I had to run it for at least 10 minutes before I got hot water.
Stayed 3 nights in Jan 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't be fooled by the renovation pictures
We've stayed at other Homewood Suites and never had a problem. We entered the hotel after check-in time but they still had to check if our room was ready. The room was 76 degrees when we entered and putting the air conditioning on full blast never got the temperature below 73 which is not a comfortable sleeping temperature especially for our 8 month old (it was in the 30s outside so we couldn't open the windows). The newly renovated room already had ripped carpet, the dishwasher had glass, a random piece of metal, smashed beans and what looked like hardened oatmeal in the bottom. We saw a cockroach in the cabinet under the sink in the kitchen, witnessed a bug crawl out of a crack in the kitchen backsplash onto the counter and the bathtub had a layer of grime and dust that we had to clean before putting our kids in it for a bath.
Stayed 2 nights in Dec 2023

10/10 Excellent

Arvind, Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Proceed with caution
Stayed 2 nights in Dec 2023

10/10 Excellent

Dankmar

Stayed 1 night in Dec 2023

8/10 Good

Karen

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Enrique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place looks amazing! Even with the renovation on going. The PLACE LOOKS AMAZING. THE ROOMS ARE ALSO AMAZING...
Stayed 2 nights in Dec 2023

10/10 Excellent

Erica

Stayed 1 night in Dec 2023

8/10 Good

Bella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under new reinnovation
Great location and great area
Stayed 3 nights in Nov 2023

2/10 Terrible

Emmett

Stayed 1 night in Nov 2023

6/10 Okay

Sarah

Business traveler
Disliked: Staff & service, property conditions & facilities
Poor service and under construction
The front desk staff needs some basic training in customer service. She was rude to guests on the phone as I waited to check in. And she was also rude to me. There is no signage in front of this hotel. I circled 3 times before figuring out where to park. There is lots of construction and the room I had was not yet upgraded. Bathroom faucet didn’t work so I used the kitchen sink. Hope they can take these notes and make quick improvements.
Stayed 1 night in Nov 2023

10/10 Excellent

Israel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 1 night in Nov 2023

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Hotel was under reconstruction but room was clean and staff were great
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel under renovation
The room was fine but the hotel is under renovation so there's no facilities and only a very limited breakfast.
Stayed 1 night in Nov 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Jean

Traveled with family and small children
Disliked: Property conditions & facilities
The business is under construction, Plenty of noise
Stayed 2 nights in Oct 2023

10/10 Excellent

Deedra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kanako

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Mark, Didcot

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t disclose that they are currently under renovation. All public areas closed. Will be a nice hotel once done. I wish though they would have been more truthful about their current state.
Stayed 2 nights in Oct 2023

4/10 Poor

fay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is under renovation and was not notified
Stayed 1 night in Oct 2023

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly hotel in ATL
We enjoyed our stay, will be back for sure! Hopefully by summer 2024 all renovations will be completed
Stayed 2 nights in Sep 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Atlanta
Clean! Wish we would have known that the pool and hot tub were going to be closed though as we intended to enjoy both amenities while there. Otherwise, clean and comfy.
Stayed 2 nights in Sep 2023

8/10 Good

Jonathan

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Breakfast horrible zero star
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Stayed 1 night in Aug 2023

8/10 Good

Shane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunday Getaway
The hotel was nice, will be better once they finish the renovations to the hotel lobby and main areas. The room itself was wonderful and comfortable
Stayed 1 night in Aug 2023

10/10 Excellent

Leeann

Stayed 1 night in Aug 2023

10/10 Excellent

AISHA L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Charlotte

Stayed 1 night in Aug 2023

10/10 Excellent

FREDRICK

Stayed 1 night in Aug 2023

4/10 Poor

Maridel

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Under construction.
Upon arriving at this establishment you are greeted with construction materials and dirt everywhere. The posted price was $138 on hotels.com but that was far from the end cost. While it did say it was pet friendly they didn't post that there would be a $75/night charge for the pet. They also charge you an additional $50/night to park in their garage. The room was nice for the most part, clean and everything where it should be. Unfortunately, I would also assume due to the construction was the reason why the internet and cable tv were out. The breakfast was very simple boxed milk, sealed cereal containers and gas station style hot sandwiches. And once again due to the construction the breakfast was right next to the check-in counter. There was no seating and you were expected to return to your room with whatever you found edible. I would not stay again.
Stayed 1 night in Jul 2023

4/10 Poor

james, mount pleasant

Stayed 7 nights in Jul 2023

6/10 Okay

tonya

Traveled with group
Disliked: Staff & service, property conditions & facilities
Staff was really bad. They really need more helpful and friendly staff especially when they are going through this huge remodeling

4/10 Poor

Jason, Baton Rouge

Stayed 1 night in Jul 2023

2/10 Terrible

Alexandru

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk person who checked us didn’t actually check us in. Then the property turned the water off without informing us so I still have shampoo in my hair as I write this.
Stayed 1 night in Jun 2023

10/10 Excellent

CONNIE R

Stayed 1 night in Jun 2023

8/10 Good

Richard, Metairie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but hot water took forever
They were remodeling so it wasn't easy to get in. Very clean but we were on 6th floor and it took 10 minutes for water to get hit in shower
Stayed 1 night in Jun 2023

2/10 Terrible

Viswanath

Stayed 2 nights in May 2023

4/10 Poor

Steven

Stayed 1 night in May 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023