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Reviews of Sonesta ES Suites Atlanta - Perimeter Center

3 out of 5
Sonesta ES Suites Atlanta - Perimeter Center
4601 Ridgeview Rd, Atlanta, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 635 out of 1003 reviews" "
Rating 8 - Good. 233 out of 1003 reviews" "
Rating 6 - Okay. 71 out of 1003 reviews" "
Rating 4 - Poor. 26 out of 1003 reviews" "
Rating 2 - Terrible. 38 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Yiqing

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
front desk was really nice and helpful, curtain doesn't cover the light, which was not good
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for recent feedback and stay. We hope to have you back with us soon.

6/10 Okay

Carlos, Tampa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately can be quite noisy after 11pm. Neighbors s crea ming, talking loudly ....
Stayed 2 nights in Apr 2024
Response from Management on Apr 12, 2024
Thank you for your recent stay and feedback. We hope to regain your trust in the near future as a loyal guest. Safe Travels!

10/10 Excellent

Maurice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, Quiet, and staff is friendly.
Stayed 1 night in Apr 2024
Response from Front Desk attendant on Apr 12, 2024
Thank you for your feedbcack

6/10 Okay

Kerry

Liked: Cleanliness, staff & service, amenities
Property was nice, bed was clean and comfortable. The sofa in the sitting area was really old, sagged in the middle, and smelled like wet dog. The TV was also really old and did not have internet/Netflix access. In my opinion, at this nice of a property and at this price point, an updated TV is essential. Who watches cable anymore anyway this is the era of streaming!
Stayed 1 night in Apr 2024
Response from Tommy Williams, Front Desk Supervisor on Apr 12, 2024
Hi Kerry,Thank you for your feedback! Just to fill you in: there are updates in the works, so we're hoping to have streaming capabilities very soon (as well as other necessary updates). We hope you will give us another chance and consider us in the future to enjoy these updates with us. Thanks again for sharing your experience! Safe travels.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area, very nice room, nice staff
Stayed 2 nights in Apr 2024
Response from Management on Apr 9, 2024
Thank you for your excellent feedback. We look forward to having you back soon!

10/10 Excellent

anhthu

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and clean. The 2 bedroom suite is very spacious with kitchen supply and microwave yo heat up food. Location is great! Walk across the street 3 mins, there are plenty restaurants and shops.
Stayed 2 nights in Mar 2024
Response from Front Desk attendant on Apr 3, 2024
Thank you for your feedback

10/10 Excellent

De'Arius

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for my daughter volleyball tournament. Elisha was so helpful with checking in. It was near everything from target , Publix and so many breakfast spots.
Stayed 3 nights in Mar 2024
Response from Front Desk attendant on Apr 3, 2024
Thank you for your feedback

4/10 Poor

Andreanne

Stayed 2 nights in Mar 2024
Response from Front Desk attendant on Apr 17, 2024
Thank you for the feedback

10/10 Excellent

russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk attendant on Mar 29, 2024
Thank you for your feedback

10/10 Excellent

Kelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in, we were told our room had been upgraded. Since my daughter is autistic, and change is difficult for her, Alisha worked with us to provide us with the room we had expected. Thank you, Alisha, for getting our vacation off to a good start!
Stayed 4 nights in Mar 2024
Response from Front Desk attendant on Mar 26, 2024
Thank you for your feedback

10/10 Excellent

Ruozhou

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY good place
Stayed 2 nights in Mar 2024
Response from Tommy Williams on Mar 22, 2024
Thank you for your feedback! Please come back and visit.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Good value!
Stayed 2 nights in Mar 2024
Response from Front Desk attendant on Mar 19, 2024
Thank you for your feedback

10/10 Excellent

Yohana Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff. Very friendly, courteous and helpful.
Stayed 4 nights in Mar 2024
Response from Front Desk attendant on Mar 19, 2024
Thank you for your feedback

10/10 Excellent

Darlena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk attendant on Mar 16, 2024
Thank you for your feedback

2/10 Terrible

Ginny

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly. Thats about the only good thing to say. I walked up to our room with the entire hallway smelling like Marijuana. I walked into the room which also smelled only to find that it looked like someone had slapped their muddy shoes together over the comforter along with a rather larger yellow stain. While the staff quickly apologized and gave me a full refund, it appears they didn't really care as two men were walking around in the lobby with a joint. I asked if smoking was allowed and was told "No" as the worker ignored the smoking. Ive stayed many places and this is by far the worst experience.
Stayed 2 nights in Mar 2024
Response from Front Desk attendant on Mar 15, 2024
Thank you for your feedback

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Front Desk attendant on Mar 13, 2024
Thank you for your feedback

10/10 Excellent

Chirre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a $5 per night per vehicle parking fee. The main doors lock at 9 p.m., so in order to enter after this time, you must use your room key. The room itself was small, but nice. The bed was comfortable. The room could have been cleaner, but overall, it was not bad.
Stayed 2 nights in Mar 2024
Response from Front Desk attendant on Mar 8, 2024
Thank you for your feedback

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the kitchen. An oven would have been great.
Stayed 4 nights in Mar 2024
Response from Tommy Williams, Front Desk Supervisor on Mar 7, 2024
Dear Holly,Thank you for providing us with your feedback! We hope to welcome you back soon. Thanks!

2/10 Terrible

delquan

Business traveler, Traveled with family
Disliked: Staff & service
Hotel sheets was dirty on the arrive. No housekeeping for weekend
Stayed 2 nights in Mar 2024
Response from Management on Mar 6, 2024
Thank you for your recent stay and feedback. We do value your feedback and we hope in the near future to regain your loyalty.

10/10 Excellent

Francisco

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 3 nights in Feb 2024
Response from Tommy Williams, Front Desk Supervisor on Feb 27, 2024
Thank you for your feedback, Francisco! We're so glad you enjoyed your visit and hope to welcome you back soon. Thanks again!

8/10 Good

Tuesday

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front desk were top notch. The gentleman that works the afternoons very friendly.
Stayed 7 nights in Feb 2024
Response from Tommy Williams, Front Desk Supervisor on Feb 27, 2024
Thank you for your feedback, Tuesday! We're so glad you enjoyed your visit and that our staff was friendly. We hope to welcome you back soon. Thanks again!

10/10 Excellent

Audrea

My room was extremely visibly dirty! I had to purchase Lysol wipes to wipe down hard surfaces light switches door knobs etc. I have 3 small children staying in the room. The bath tub was filthy!!!
Stayed 1 night in Feb 2024
Response from Front Desk attendant on Feb 25, 2024
Thank you for your feedback

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Front Desk attendant on Feb 23, 2024
Thank you for your feedback

10/10 Excellent

james peterson ebony

Traveled with family
Liked: Cleanliness, staff & service, amenities
We enjoyed our 3 night stay
Stayed 3 nights in Feb 2024
Response from Front Desk attendant on Feb 17, 2024
Thank you for your feedback

10/10 Excellent

Christopher, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and attentive, would stay again
Stayed 2 nights in Feb 2024
Response from Management on Feb 12, 2024
Thank you for your excellent feedback and stay. We hope to see you again soon.

10/10 Excellent

Jamere

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on Feb 12, 2024
Thank you for your excellent feedback and stay. We hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was outstanding 👏!!
Stayed 2 nights in Jan 2024
Response from Front Desk attendant on Jan 30, 2024
Thank you for your feedback

6/10 Okay

Brian

Business traveler
Liked: Staff & service, amenities
The property is old and dated. It was obvious my room used to be a smoking room because the smell of smoke was in the walls. Good for the price but the room I stayed in needs to be renovated and upgraded.
Stayed 2 nights in Jan 2024
Response from Front Desk attendant on Jan 30, 2024
Thank you for your feedback

10/10 Excellent

Renee

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area! The employees were great! Breakfast was great!
Stayed 1 night in Jan 2024
Response from Front Desk attendant on Jan 27, 2024
Thank you for your Feedback

8/10 Good

Suzanne

Liked: Cleanliness, staff & service
The Property needs a bit of update on the carpeting. Very worn.
Stayed 1 night in Jan 2024
Response from Front Desk attendant on Jan 27, 2024
Thank you for your feedback

10/10 Excellent

Virgil

Liked: Cleanliness, staff & service, property conditions & facilities
The closeness to things in the area was a definite plus..
Stayed 3 nights in Jan 2024
Response from Management on Jan 25, 2024
Thank you for choosing Sonesta! We hope to see you back with us soon!

6/10 Okay

Leopoldo

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dog friendly
Stayed 2 nights in Jan 2024
Response from Front Desk attendant on Jan 29, 2024
Thank you for your feedback

10/10 Excellent

ericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk attendant on Jan 24, 2024
Thank you for your Feedback

10/10 Excellent

Ryan

Stayed 2 nights in Jan 2024
Response from Front Desk attendant on Feb 5, 2024
Thank you for your feedback

8/10 Good

Sequetta

Stayed 4 nights in Dec 2023
Response from Management on Jan 15, 2024
Thank you for your feedback. We hope to have you back with us soon.

10/10 Excellent

Patricie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was comfortable, my room was very clean. Will definitely use this hotel again.
Stayed 2 nights in Dec 2023
Response from Management on Jan 15, 2024
Thank you for your excellent feedback. We hope to have you back with us soon.

8/10 Good

Chiranjib

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Property is in good location. Staffs are good. Issue is with cleanliness of the room. Sofa is is like 50 years old with stains. Bathroom exhaust fan was not working....
Stayed 4 nights in Dec 2023
Response from Front Desk attendant on Jan 5, 2024
Thank you for your feedback

6/10 Okay

Jennifer

Stayed 3 nights in Dec 2023
Response from Front Desk attendant on Feb 1, 2024
Thank you for Feedback

6/10 Okay

Crystal

Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel hallways was dingy and dirty. Not sure because of the holidays, but there was garbage all around the garbage bin on my floor. The room was pretty OK but again Cleaning was limited. Not really impressed and not sure if I will stay there again. A little disappointed you and not sure if I will stay there again. I stayed for convenience to family.
Stayed 5 nights in Dec 2023
Response from Front Desk attendant on Dec 31, 2023
Thank you for your feedback

8/10 Good

Kendrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and pleasant stay
I stayed four nights in December and had a very pleasant experience. The room was well equipped, clean and the bed was very comfortable. I enjoyed the free breakfast with eggs, potatoes, self-made pancakes, cereals, oatmeal and the coffee was very good.
Stayed 4 nights in Dec 2023
Response from Front Desk attendant on Dec 28, 2023
Thank you for your feedback

2/10 Terrible

Cecilia, Smyrna

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was horrible. The only time i saw anybody at the front desk was at checkin and checkout. All other times there is no one by the front desk to take complaints. The hotel room had a horrible ordor. The base board around the room was ripped up and holes were exposed. I had to put a towel by the hole so rodents won't get in the room. The bathtub was chipped and clogged up every time i took a shower. On my floor, doors were being slammed all hours of the night for no particular reason. The TV channels were not synced with the channel guide. You chose one channel and it's a completely different network than what the channel guide had. The breakfast was plain. The eggs weren't fully cooked and the potatoes were undercooked and cold. I sound like I'm all over with this review but i wanted to get everything. And finally the heat in the room kept going off and it was cold. Let this hotel be your very last choice!!!
Stayed 2 nights in Dec 2023
Response from Front Desk attendant on Dec 14, 2023
Thank you for your feedback

10/10 Excellent

Leung

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a quite area with easy access to shopping.
Stayed 1 night in Dec 2023
Response from Front Desk attendant on Dec 13, 2023
Thank you for your feedback

8/10 Good

Paula

Stayed 1 night in Dec 2023
Response from Front Desk attendant on Dec 13, 2023
Thank you for your feedback.

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023
Response from Front Desk attendant on Feb 1, 2024
Thank you for your feedback

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very t Hotel
Great location. Clean, great breakfast and great staff. Highly recommend.
Stayed 1 night in Dec 2023
Response from Front Desk attendant on Dec 7, 2023
Thank you for your feedback

6/10 Okay

Eun Jin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Management on Feb 12, 2024
Thank you for your recent feedback and stay. We hope to see you again soon.

8/10 Good

Melvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were quiet and spacious. Extremely convenient to shopping of all sorts. Situated in a very nice area of Dunwoody, the mall. Target and a variety of dining options were immediately available
Stayed 6 nights in Nov 2023
Response from Front Desk attendant on Nov 30, 2023
Thank you for your feedback

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in available and convenient.
Stayed 4 nights in Nov 2023
Response from Front Desk attendant on Nov 30, 2023
Thank you for your feedback

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay could not have been better! Nice sized room, extremely comfortable bed, slept like babies!
Stayed 6 nights in Nov 2023
Response from Front Desk attendant on Nov 28, 2023
Thank you for your feedback

8/10 Good

Gayle

Liked: Property conditions & facilities
Very friendly and very helpful. Good breakfast and comfortable bed!
Stayed 2 nights in Nov 2023
Response from Tommy Williams, Front Desk Supervisor on Nov 24, 2023
Dear Gayle,Thank you so much for providing us with your feedback, as we use this to improve and enhance the guest experience. We appreciate your business and hope you will give us the opportunity to earn a 5/5 with you. Thanks again!