Conveniently located hotel with excellent staff.
Posted Oct 2, 2016
This hotel is located a very short shuttle / 10 minute walt from the Marta rail system.
The staff from the shuttle driver, the room attendants, the kitchen staff through to the reception staff were all really friendly and helpful. They could not do enough to ensure all requests were dealt with efficiently.
The rooms are very clean and comfortable with all facilities needed for a short or extended stay.
You can get the free hotel shuttle within a 3 mile radius of the hotel. We never had to wait more than a few minutes for a driver to be available.
From a negative perpective for me, I returned home from work one evening and it was 80 degrees in my room. The air conditioner was on, but no cold air was coming out. Within 2 minutes of my call, an engineer attended the room and said the unit was iced up and they would move me if a room was available. A room was available and the engineer assisted in my move. (I was on the 5th floor and moved to the 3rd floor - both rooms were of the same specification)
The thing that did annoy me about this was the fact that the usual locked cupboard where the air con unit is located was unlocked when I returned to my room from work. It had been locked all week prior to that. This appeared to me that someone had been and looked at the fault and failed to deal with it as the engineer locked the door when he attended.
Not what you want in a very busy week, but credit to the hotel for eventually dealing with it.