Exterior

Reviews of Bhagat Hotels Stone Mountain Atlanta BW Signature Collection

2 out of 5
Bhagat Hotels Stone Mountain Atlanta BW Signature Collection
1819 Mountain Industrial Blvd, Tucker, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 68 reviews" "
Rating 8 - Good. 14 out of 68 reviews" "
Rating 6 - Okay. 3 out of 68 reviews" "
Rating 4 - Poor. 1 out of 68 reviews" "
Rating 2 - Terrible. 6 out of 68 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Makeda

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and clean rooms
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 23, 2024
Hi Makeda,Wow! What a wonderful review, we truly appreciate your business and trust in us. I am happy to hear that our staff and service met your needs and expectations. I wish you a pleasant stay in the future as well.

10/10 Excellent

Isiah, Rahway

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at the property. It was very clean very quiet. The staff is very friendly. We will definitely be back again.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Hi Isiah,We are exceptionally thankful you have honoured our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Delia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 7, 2024
Hi Delia,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
It was a quiet place, and it looked safe, and that in GA is much appreciated.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 6, 2024
Hi Luis,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 2, 2024
Hi Robin,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is one of the cleanest we have ever visited. The staff is very professional and friendly. The location is very convenient. We have an early appointment at Emory and we’re only 8 miles away!
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 2, 2024
Hi Joel,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. We request you to re-rate us and our Team hopes to see you again soon to impress you with our continued improvements.

8/10 Good

Lela

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 weeks. The room was clean enough, the fridge worked well, the staff was very nice. The tv connection wasn't very good but i used Netflix so that was ok. I would stay again if needed. However please fix the elevator. Its worth the investment trust me. Having that would have made it better, oh and breakfast wasnt good but at least its offered.
Stayed 14 nights in Mar 2024
Response from Sophia CSR on Mar 31, 2024
Hi Lela,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

8/10 Good

Osvaldo 'Ozzy', New York

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room 130's Direct TV remote didn't work at all with the set so we didn't get to use it. We asked the front desk to send someone to program it but they ignored our request. No one came. The breakfast is pretty limited & forgettable but useful. The property is also very clean with many amenities.
Stayed 4 nights in Mar 2024
Response from Sophia CSR on Mar 28, 2024
Dear Guest,Many thanks for the review with the positive comments and ratings. We are glad that you were pleased with the amenities. However, we apologize for the inconvenience faced by you regarding these issues and assure you that we will surely forward your valuable feedback to our team for improvements. We promise you the best of our services at all times.

8/10 Good

Ebony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice the-outside may make you think otherwise. The staff is nice.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Ebony,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. And we will surely forward your valuable feedback to our team for improvements. We look forward to sharing another exceptional experience when your adventures bring you back our way.

10/10 Excellent

Cynthia

Traveled with partner
Liked: Amenities, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 24, 2024
Hi Cynthia,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Susan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, rooms have been updated, friendly and helpful staff, great rates. We stayed before an early appointment at Emory. Really convenient!
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 22, 2024
Hi Susan,We are exceptionally thankful that you have honoured our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very up to date rooms and offices. Very nice showers. Fully stocked, received a gift. Anna was so very Professional and an excellent Employee!
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 19, 2024
Hi Danny,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Wish you a pleasant stay in the future as well.

10/10 Excellent

Lambo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 12, 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Tried to charge $100 deposit which was almost double the rate for one night.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Hi Robert,We regret that you had an unpleasant experience at our property. Our policy requires a 100-dollar damage deposit which is refundable after check-out, and this is to safeguard the property against any damage. It is stated at the hotel and on the website as well. So we apologize if you missed them during the booking. We're sorry if you were inconvenienced in any way. I hope to serve better next time!

8/10 Good

Elvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 5, 2024
Hi Elvia,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wished we had a microwave and the wifi was weak, but other than that, wonderful hotel!
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 4, 2024
Hi Maria,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Addis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot can be taken by others.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Mar 4, 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Shazmin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We have stayed twice, and both times we have had an amazing experience. The beds are comfortable, the breaky in the mornings are great!! This is definitely my go to place in ATL.
Stayed 4 nights in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Hi Shazmin,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Hi Janet,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

ELIZABETH, Bloomingdale

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 will stay there again!!! I took my daughter on a last minute mommy-daughter weekend to Stone Mountain for the Lunar Festival and decided on this property. I didn’t have high expectations (we just wanted a clean place to lay our heads for the night) but they blew us away!!! Being a woman with a pre-teen traveling alone I was worried about safety, but I felt super safe; there are security cameras all over and the doors are super sturdy! When we checked in and made our way to the room, housekeeping was still there and we witnessed just how well they clean; of course we didn’t mind waiting- I love a clean hotel room! The staff is super nice and even asked us if there was anything they could improve on when we checked out, which showed me they cared. Breakfast was amazing! The room was amazing and updated with super comfy beds with the best pillows, the bathroom was perfect, and was surprisingly quiet! Bonus-it was really close to Stone Mountain and close to a Publix! Highly recommend the place!
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Hi Elizabeth,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refurbished rooms are well done. Staff were helpful. Overall good value for the price. Will stay again when in the area.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Hi Paul,Receiving an astonishing 5-star rating and review is a real victory for our hotel. We are infinitely grateful that you will choose us again and our team is waiting to welcome you back soon!

8/10 Good

JaKetta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean. The only think I didn’t like was that there wasn’t a microwave in the room. There was one in the lobby area but kinda inconvenient. Area right before the hotel was kinda sketchy but overall it was good. Room was extremely clean and didn’t smell. Nice walk in shower. Beds were comfortable. They made the bed while we were gone.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 23, 2024
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
I’m pleasantly surprised to see such lovely accommodations for such a reasonable price! Glad to have found Bhagat Hotel!
Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 1, 2024
Hi Pamela,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Mia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and my partner stayed here after not finding much luck with a cheap overnight stay during our travels through Atlanta. And we booked 1 hour before we checked in! We paid £51 for the two of us for one night including breakfast. Our room was very pleasant, extremely clean with good lighting and comfy beds with a huge flat screen.The bathroom was spotless (have to press the flush twice but I do at my house anyway) and the lady on the front desk was lovely. The pool wasn't very clean but it was in winter so I cannot blame them for that! My only other complaint is the breakfast is served on styrofoam plates but it was a good filling breakfast. I highly recommend this stay and we would stay here again.
Response from Sophia CSR on Feb 1, 2024
Hi Mia,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Shanekia

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 30, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Sophee

Liked: Cleanliness, staff & service, amenities
my shower had a horrible leak, staff were friendly
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 30, 2024
Hi Sophee,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Dorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 23, 2024
Hi Dorie,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Omari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant experience. Very good quality for the low price.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 23, 2024
Hi Omari,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Shanekia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 25, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Fabrice

Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 18, 2023
Dear Guest,We are happy to see this 10-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Christina

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the room I was in was great. My only downside was not all channels were clear onnthe tv and the room had no microwave and none in the breakfast area either. We needed one and your staff bought one they use to the breakfast area for us. They went above and beyond to meet our needs.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 30, 2023
Hi Christina,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

10/10 Excellent

Mikel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed for 3 days over Thanksgiving and a wonderful stay.. our room was clean ... staff friendly and helpful. The housekeeping is fast and friendly.... everyone made you feel like they loved the job they do and they all welcomed us back. This will be the hotel we use from now on when we travel to that location. Thank you all for making our stay amazing 👏 ❤️
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Hi Mikel,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

2/10 Terrible

Gina

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Manager she was very mean and unprofessional. The other team members I believe it would have been an excellent stay but manager terrible
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 15, 2023
Hi Gina,Providing the highest level of hospitality is our number one priority. It is disheartening to read your opinion about our staff. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Serita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the boys. Very clean. Beds were comfortable. Shower was amazing. Great area. Wished the door closed a little bit tighter.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 10-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 4, 2024
Hi Orlando,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Yulitza

Traveled with family
Las habitaciones muy limpia y muy acondicionada muy buena atención volvería con mi familia
Stayed 1 night in Dec 2023
Response from Sophia CSR on Feb 1, 2024
Dear Guest,Receiving an astonishing 5-star rating and review is a real victory for our hotel. We are infinitely grateful that you will choose us again and our team is waiting to welcome you back soon!

2/10 Terrible

Nidal

Disliked: Staff & service, property conditions & facilities
Horrible!!!!!we have booked a room ,and when we went there it was closed!! We found the hotel in renovation !!! We lost our money and nobody to talk with!!
Response from GM on Aug 1, 2023
Dear Nidal, We sincerely apologize for the inconvenience and disappointment you faced upon arrival. We apologize for the unexpected renovation and the lack of communication regarding the closure. We would appreciate it if you could provide us with more details about your booking so we can investigate and rectify the situation. Your feedback is important to us and will help us improve our services. We hope to have the opportunity to welcome you back and provide you with a superior experience. Thank you for bringing this to our attention. Warm regards,Bhagat Hotels Stone Mountain - Atlanta