Ratings based on 1,859 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location - close to everything downtown!

Posted Jan 24, 2017
Pros: Location, People, Amneties
Cons: Fridges in the room???
Location: Aquarium, Coca Cola, Georgia Dome
Georgia Dome, Aquarium (MUST SEE!), and lots of close restaurants! Restaurant staff was great, very friendly and overall, fairly clean.
Comment from Hotel Management
Jan 25, 2017 by Kim Kleisner, General Manager, Hotel Management
Thank you for the great review of the Ellis Hotel, we do have some Fridges for special requests.
4 out of 5
by A verified traveler

Posted Jan 24, 2017 on Hotels
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for your 4 star review of the Ellis Hotel we look forward to your return in the near future!
5 out of 5
by Clevon

Great hospitality great food great location

Posted Jan 23, 2017 on Hotels
Great hospitality great food great location
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for your 5 star rating of the Ellis Hotel. We look forward to your return.
5 out of 5
by A verified traveler

Posted Jan 22, 2017 on Hotels
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Glad your stay was a five star at the Ellis Hotel. We look forward to welcoming you back soon! Kim Kleisner General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2017
Great staff to get you parked and checked in. Overall nice experience. Sheets did not quite cover the mattress. It was great for location close to AmericasMart.
Comment from Hotel Management
Jan 18, 2017 by Kim Kleisner, General Manager Ellis Hotel, Hotel Management
Thank you for your comments, we strive give all our Guests great service and would like to welcome you back during the next AmericansMart
5 out of 5
by kathy

Posted Jan 8, 2017 on Hotels
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
Thank you for the 5 Star review and we look forward to welcoming you back to the Ellis in the very near future!
4 out of 5
by Lynne

Posted Jan 3, 2017 on Hotels
Loved the hotel but service slow in bar. Also room was not cleaned my second day.
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Dear Lynne, We appreciate your feedback and thank you for taking the time to let us know of your experience on your recent visit to the Ellis Hotel. Reviews like yours help us improve, I have passed your comments onto the appropriate departments to review Kevin Grell Front Office Manager
1 out of 5
by jeremie

Posted Jan 2, 2017 on Hotels
Poor
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Dear Jeremie, We appreciate your feedback and thank you for taking the time to let us know of your experience on your recent visit to our property. We are sorry you didn't have a great stay with us, We hope the next time your in Atlanta you stay with us so we can WOW you. Kevin Grell Front Office manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Dec 31, 2016
The room was great for what we needed. The comforter wasn't the best and there is no mini fridge. The valet parks your car about 4 blocks away, so be prepared to wait if you need it. We chose that hotel specifically for the walking distance it was to where we needed to go. I woul definiteky stay again.
Comment from Hotel Management
Jan 25, 2017 by Kim Kleisner, Hotel Management
Glad to hear your stay was a good one at the Ellis Hotel. We have recently changed all of our guest room bedding with new bedding including the mattress and top sheets and have ordered more mini fridges for more of our rooms. We look forward to welcoming you back soon! Kim Kleisner General Manager
1 out of 5
by ruthie

WORST STAY EVER!!!

Posted Dec 29, 2016 on Hotels
it was awful! The great thing about my stay at the Ellis was the location. Everything was in walking distance. Customer service was the worst I've ever experience. It was not worth the money I spent. I wish I had gone ahead with Ritz-Carlton instead. I will never stay at the Ellis again!!
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Dear Ruthi, I am sorry you didn't enjoy your stay at the Ellis Hotel, I hope you would stay with us again, the next time your come to Atlanta please let us know so we can make you have a wonderful time. Kind Regards Kevin Grell Front Office Manager