Ratings based on 1,850 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Much older hotel than displayed

Posted Mar 22, 2017
Pros: location, staff
Cons: time for a major re-fit
The Ellis is in a good location downtown, but there is really very little in downtown Atlanta to see in this area. We walked around virtually deserted streets for a morning, found little shopping. Olympic Park is nice, and the CNN HQ is actually interesting, but that was about it. Valet parking at the hotel is steep.
Comment from Hotel Management
Mar 22, 2017 by Kim Kleisner, Hotel Management
I was sorry to hear that you felt there was little to do within the Atlanta Downtown area. The Downtown area is slowly evolving and getting more attractions such as the College Football Hall of Fame, GA Aquarium, Civil Rights Museum, CNN and the Coke Museum etc. Regarding valet parking Downtown the hotel uses a third party vendor and does not own any parking they have priced them selves lower than most of the area hotels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester Hills, MI

Nice hotel reasonably price but small room

Posted Mar 19, 2017
Great staff, good valet parking. Room was small but clean and updated. Walking distance to some main attractions like CNN, the Coke Cola tour, and the amazing Atlanta Aquarium. I will stay there again when I travel to Atlanta again.
Comment from Hotel Management
Mar 19, 2017 by Kim, Hotel Management
Thank you for your recent stay. We look forward to your future return.
1 out of 5
by A verified traveler

Literally the WORST 4 star hotel I've ever been to

Posted Mar 17, 2017
The front desk is unprofessional and rude. Not once at lease said hi nor thank you. Rooms are old and dirty. Will never go there again
Comment from Hotel Management
Mar 22, 2017 by Kim Kleisner, Hotel Management
I was very sorry to hear your stay with us was not a great one. If you would like to give me a little more information in an effort to correct issues that you had I would really appreciate it. We do care that all of our guests have great stays.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, TN

Nice hotel, staff, amenities, location

Posted Mar 17, 2017
Pros: Very nice hotel, spacious rooms, great room service that was quick and delicious. Very friendly, helpful staff. Good location in downtown area to walk
Cons: Less expensive valet parking
Location: World of Coca Cola, The Atlanta Aquarium, The Center for Civil Rights, College Football Hall of Fame, CNN Center, Hard Rock Cafe
My daughter and I visited this hotel for a few days 'girl getaway' during spring break. Very nice hotel, spacious rooms, great room service that was quick and delicious. Very friendly, helpful staff. Good location in downtown area to walk to downtown attractions (weather permitting!). I would stay here again and recommend it to anyone!
Comment from Hotel Management
Mar 17, 2017 by Kim, Hotel Management
Thank you for your recent rating of you stay at the Ellis Hotel. Our entire staff looks forward to your future return. Regarding the valet parking we don't own any parking being a Downtown hotel and our valet parking is by a third party. They have price their service lower than the larger hotels in the Downtown area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfy

Posted Feb 20, 2017
It was awesome for my 13th anniversary in downtown close to everything just stroll come back and sleep good
Comment from Hotel Management
Feb 20, 2017 by Kim Kleisner, Hotel Management
Thank you for your 5 Star review of you stay at the Ellis Hotel. So very glad to hear your 13th anniversary stay with us was a great one. We would love to welcome you back for your 14th anniversary or sooner!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice sheets on bed.

Posted Feb 12, 2017
Pros: Good location and staff!
Cons: Coffee in Lobby !
Location: Concert venue!
Good stay- Nice place - Close to events and eats Rooms clean and well equipped
Comment from Hotel Management
Feb 14, 2017 by Kim Kleisner, Hotel Management
Thank you for your 5 Star rating of your stay at the Ellis Hotel. We truly look forward to welcoming you back in the very near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta, Ga

Very nice and elegant

Posted Feb 6, 2017
Very nice hotel in the middle of everything for a great price . Although uber drivers seem to have a hard time finding it it was a great stay for one night highly recommend .
Comment from Hotel Management
Feb 8, 2017 by Kim Kleisner, Hotel Management
Thank you for your 5 star rating for The Ellis Hotel, we truly look forward to welcoming you back very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Earth

Nice hotel very central

Posted Feb 6, 2017
Pros: Clean and friendly hotel and staff
Location: Very central
Great hotel very central, the staff were really helpful and very knowledgable about the area and where to go etc. Will certainly be back soon.
Comment from Hotel Management
Feb 8, 2017 by Kim Kleisner, Hotel Management
Great to hear that you felt our staff was very helpful & knowledgeable during your stay with us! We truly would love to welcome you back to the Ellis Hotel again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Jan 27, 2017
Good location and great view over the city had a great time and the reservation worked out great .
Comment from Hotel Management
Jan 27, 2017 by k, Hotel Management
Glade to hear your stay at the Ellis Hotel was a 4 star! We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location - close to everything downtown!

Posted Jan 24, 2017
Pros: Location, People, Amneties
Cons: Fridges in the room???
Location: Aquarium, Coca Cola, Georgia Dome
Georgia Dome, Aquarium (MUST SEE!), and lots of close restaurants! Restaurant staff was great, very friendly and overall, fairly clean.
Comment from Hotel Management
Jan 25, 2017 by Kim Kleisner, General Manager, Hotel Management
Thank you for the great review of the Ellis Hotel, we do have some Fridges for special requests.