Exterior

Reviews of The Whitley, a Luxury Collection Hotel, Atlanta Buckhead

5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 685 out of 1006 reviews" "
Rating 8 - Good. 131 out of 1006 reviews" "
Rating 6 - Okay. 74 out of 1006 reviews" "
Rating 4 - Poor. 51 out of 1006 reviews" "
Rating 2 - Terrible. 65 out of 1006 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gerren

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel is very nice and the parking was only $20.00 for the night.
Stayed 1 night in Mar 2024

10/10 Excellent

Markeeda

Liked: Cleanliness, amenities
Good Hospitality
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Atiya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service and details. Very impressed.
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 25, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Farhad

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, in nice area.
Stayed 3 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Derwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff, security and valet are very professional, and accommodating. The decor is superb. And the red curant flowing throughout the space is amazing! I will stay here again!
Stayed 1 night in Mar 2024
Response from Property Management on Mar 11, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Dj

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this property was great
Stayed 1 night in Feb 2024
Response from Property Management on Mar 11, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 28, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Pamela

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 28, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Mical

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and luxurious hotel
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Sheila, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Paris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Self parking price is high.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Ralph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are excellent.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Ira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property , have been going for years
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Terra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was great. Loved this place. Will be back.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

magdala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Ashley

Very hospitable stay.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Tynesha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One word: AMAZING!
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly hotel in Buckhead ATL. Staff is nice
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Our team is thrilled to learn about your amazing experience with us! Thank you so much for sharing your positive feedback, as well as highlighting our kind service. It would be an honor to welcome you back again in the future!

10/10 Excellent

Alice

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here for the Atlanta Gift market
Stayed 6 nights in Jan 2024
Response from Hotel Management on Jan 29, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Neda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

julie

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Darren

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Cathy, Chapel Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Michael

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Michelle, Gerry

Food for room service was limited and not great food. Bed was uncomfortable. Pillows were old and lumpy. Light switches were odd in the room. No down duvets, old wool blankets wrapped in it high quality cotton sheets. Not like the old Ritz Carlton. Liked the lobby remodel. Room remodel was an after thought.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 17, 2024
Thank you for taking the time to review our hotel Michelle. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Paul

Stayed 6 nights in Dec 2023
Response from Hotel Management on Jan 29, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

4/10 Poor

Jane-Asher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve come here for years and love it, however this time was a bid different experiment. In addition to being told by the bartender who confirmed it that they had a shuttle that would take us to our restaurant (1 mile away), we were informed by the valet when we went to leave that they don’t do that anymore. We booked and paid through Expedia prior to checking in, yet after We checked out and reviewed our credit card statement we realized that we were Charged an additional $197 deposit for incidentals, a charge from the courtesy bar that we got nothing from and the full price for the room. The invoice i was emailed was only for the overnight parking. I called the hotel and the amazing customer service rep graciously credited back all the extra and frivolous charges but said it it may be several day before the large amount of money I’d credited back. We have stayed at this hotel for years beginning when it was still the Ritz and we have never had the issue of multiple extra charges. Just beware that you may be out a lot of money if it happens to you and there is no shuttle service anymore.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Excellent

kenneth

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 22, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Gabriel

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, elegant renovation.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
Thank you for providing such a wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 2, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

james

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 26, 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Osazuwa

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 26, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Mamadou

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 26, 2023
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 26, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic experience
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 26, 2023
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Terri

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 26, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place!
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 26, 2023
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely!
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you for providing such wonderful feedback, Jennifer! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Brenetta

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 26, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
My wife and I have been here several times over the past few years. Every time we come here, we are always taken well care of. Excellent staff (Morris Gordon was extremely helpful) clean rooms, beautiful facilities. This time was the best! Our room was upgraded due to hotel being at capacity no extra charge. We plan on using The Whitley for years to come!
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
It was a pleasure to host you for your recent visit with us at The Whitley! We are so happy to learn that you enjoyed your stay with us and will be sure to share your compliments with Morris. We look forward to welcoming you back to our hotel in the future!

6/10 Okay

ethan

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you for taking the time to share your thoughts with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 Excellent

Paul

Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Brittney

Traveled with family
The elegance and valet service was great. The restaurant wait was abysmal. The waitress ignored us. But the black waitress came over to help us giving us silverware to eat with and provided soft drinks.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you for taking the time to review our hotel, Brittney. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Debra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious but priced within reach
Wow! Great hotel! Super comfy bed; beautiful coffee service; quiet; great location. Can’t say enough good things about it.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.