Ratings based on 2,441 Verified Reviews

4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Norfolk, VA

Average Hotel

Posted Jul 11, 2017
Pros: I like the rooms.
Cons: Change the photos to reflect accurate information.
Location: The hood is about two blocks away...
This is an alright hotel. I do not believe it's four stars. The exterior photos do not accurately support the actual face of the hotel. It does not look the same in person. We were unable to identify the hotel as we were driving.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hilo, HI

Posted Jul 9, 2017
Close to airport, very comfortable and reasonable prices.
Comment from Hotel Management
Jul 10, 2017 by Amy C., Hotel Management
Good day Michele, and thank you for your 5-star review.
2 out of 5
by A verified traveler

Dirty room

Posted Jul 5, 2017
The sheets were dirty with oily and red stains. Carpet full of stains.
Comment from Hotel Management
Jul 10, 2017 by Amy C., Hotel Management
Good day, We're very disappointed your room was not cleaned to our usual high standards. We have reviewed your feedback with our Director of Housekeeping and action has been taken to insure your experience is not repeated.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

The valet crew is excellent. Awesome hotel👍🏽

Posted Jun 29, 2017
Pros: Wish there were more restaurants around the vicinity
Location: Close to airport
You text the valet parking and your car is waiting or you in 5 minutes . Awesome experience. Room Service was fantastic, hotel staff is friendly. One of the better hotels in Atlanta as far as service
Comment from Hotel Management
Jul 7, 2017 by Amy C., Hotel Management
Good day, Kim and thank you for your 5-star review and feedback on our valet team. We are delighted that you had such a pleasant experience. We hope to welcome you again. Be well.
1 out of 5
Recommended
for Everyone
by A verified traveler from bda

Awful in Atlanta

Posted Jun 29, 2017
Grumpy front desk. She did not like the fact that I had booked my flight through Expedia and would not let me use my Starwood membership Noisy throughout the night. People shouting and banging doors I left my gps at the front desk and it was gone in the morning and no one knew where it was.
Comment from Hotel Management
Jul 7, 2017 by Amy C., Hotel Management
Good day Nicole. We are disappointed you did not have a renewing experience. Regarding your comments about SPG points, Starwood program doesn't allow SPG benefits to be used in conjunction with a third-party rate such as Expedia. It has nothing to do with the hotel but the SPG membership program rules. Regarding your comments about your GPS that was left at the desk, please contact our Security/Lost & Found Department so they can further investigate this for you. Be well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 27, 2017
Great hospitality. Rooms were clean. Reception was great.
Comment from Hotel Management
Jun 7, 2017 by Amy C., Hotel Management
We appreciate your feedback and are delighted you had a renewing stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2017
Good experience , there was a fire during my stay so it made my experience a little less than great!
Comment from Hotel Management
May 9, 2017 by Amy C., Hotel Management
Thank you for staying with us, and sharing your feedback. We are sorry for the disturbance that occurred during your stay. There was fortunately no one injured and the fire was contained to a single guest room. We hope to welcome you again for a more relaxing stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Very CLOSE to the airport

Posted Apr 25, 2017
Pros: This hotel was very close to the airport
Cons: FREE parking
The whirlpool was not warm at all; felt like the same temperature as the pool. Pool water temp was not heated. Maid only serviced the room one time during my three night stay. I had to call housekeeping for towels and washcloths but they were sent up extremely fast.
Comment from Hotel Management
Apr 29, 2017 by Amy C. , Hotel Management
Good day, Thank you for staying with us and sharing your feedback. We are sorry the pool and jacuzzi temperatures were not set correctly. We have reviewed your comments with our Engineering team to insure this is corrected going forward. We hope to welcome you again soon. Be well.
5 out of 5
by Almam

Posted Apr 20, 2017 on Hotels
The hotel was amazing and the amenities were awesome. Very impressed.
Comment from Hotel Management
Apr 24, 2017 by Amy Coulter, Hotel Management
Thank you, Almam, for the 5-star review. We hope to welcome you again soon.
5 out of 5
by Shirl

Posted Apr 19, 2017 on Hotels
I had a great experience here, very relaxing and I absolutely love the beds.. Best night sleep EVER!
Comment from Hotel Management
Apr 24, 2017 by Amy Coulter, Hotel Management
Good day Shirl, and thank you for the 5-star review. We are delighted you enjoyed a restful stay!