Posted Jul 15, 2016 on Hotels
A quality hotel. However, the staff professionalism is greatly lacking. I was hoped to have a room with a washer/dryer as I had on previous stays and I was told, "You got lucky," in addition to we'll try to get you moved. However, I never received a call either way. The room I was in had a noisy roof and puckering walls. I complained, but did not get a response. I booked this hotel for the apartment-like setup. Washer and Dryer, please! The doorman failed to offer help with my luggage, and the desk clerk ignored it. I trudged all of my luggage on my own. Bummer. I won't make this mistake again. This hotel dropped the ball.