This is not like other W hotels that are amazing
Posted Nov 28, 2016
It was run down, room was average at best, smelled like Marijuana, room service was ice cold food, didn’t make up our room when we were gone, left tray in hallway for 34 hours. I had to check out my family in the middle of the night. Do not go here and think it will be like other “W” hotels that are amazing!!!
Comment from Hotel Management
Dec 2, 2016 by Tim Dahlen, Hotel Management
Thank you for taking the time to provide us with your feedback and I am so sorry to hear about your negative experience. Our goal is to provide the highest levels of service and facilities for our guests and feedback like yours helps us to learn, grown and improve. Thank you again for taking the time to help us become better.