Terrace/patio

Reviews of Home2 Suites by Hilton Atlanta Norcross

3 out of 5
Home2 Suites by Hilton Atlanta Norcross
5800 Peachtree Industrial Blvd, Norcross, GA

Reviews

7.8

Good

Rating 10 - Excellent. 409 out of 1001 reviews" "
Rating 8 - Good. 290 out of 1001 reviews" "
Rating 6 - Okay. 152 out of 1001 reviews" "
Rating 4 - Poor. 81 out of 1001 reviews" "
Rating 2 - Terrible. 69 out of 1001 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

AJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and large rooms. Loved being able to pick our exact room ahead. Staff was overall good minus the attendant at 9 pm when we checked in not wanting to get up from her phone to assist us
Stayed 1 night in Feb 2024
Response from Christopher on Feb 20, 2024
Thank you for taking the time to share your recent experience at the Home2 Suites Norcross with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught our attention, We are very disappointed to learn that the quality of service provided by our front desk staff did not quite meet your — or our — expectations. Please rest assured that your comments have been shared with the team in an effort to improve our levels of service. Thank you for being a valued customer, and we hope to serve you again whenever your travels bring you back to Norcross.

8/10 Good

Ravish

Traveled with family
Liked: Cleanliness, staff & service
Property was average clean. Bathroom mold around shower is covered with caulk to hide. Room was noisy with ice machine near by making sounds all night. Staff was courteous. Breakfast was basic.
Stayed 2 nights in Feb 2024
Response from Christopher on Feb 20, 2024
Thank you for taking the time to share your recent experience at the Home2 Suites Norcross with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Norcross.

10/10 Excellent

Ehtesham

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall great place to stay
Stayed 4 nights in Jan 2024
Response from Christopher on Feb 20, 2024
Thank you for staying at the Home2 Suites Norcross and we hope you choose to stay with us again whenever your travel needs bring you back to Norcross.

10/10 Excellent

Sokun, Memphis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great I enjoyed our stay
Stayed 2 nights in Dec 2023
Response from Christopher on Feb 20, 2024
Thank you for staying at the Home2 Suites Norcross and we hope you choose to stay with us again whenever your travel needs bring you back to Norcross.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean
The location to an event we were in town for is what sold us and the reasonable price. However, this was definitely a hotel showing wear and tear in the rooms. Dirty carpet, stained. The towels all had hair on them. Roach crawled out of the shower. Shower had mold all around it. Did appreciate the quick check in and the breakfast included but the rooms need some major deep cleaning and reno!
Stayed 1 night in Dec 2023

10/10 Excellent

Chanell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Pedro, San Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Chanell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Armando

Business traveler
Liked: Cleanliness, staff & service, room comfort
Frying foods
The employees here are great. Rooms are fantastic. Disappointed when they give out electric skillets to persons who apparently fry fish or something. The whole floor smells and so do your cloths. There is not room ventilation set up for this. Whitish that would stop.
Stayed 1 night in Dec 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice and clean. Top notch accommodations and really friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great all around, but there was mildew in the shower
Stayed 2 nights in Nov 2023
Response from Christopher on Nov 20, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Christopher on Nov 20, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the hotel. Eugene was amazing as well as the other staff.
Stayed 2 nights in Nov 2023
Response from Christopher on Nov 20, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Tatiana

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Response from Christopher on Nov 17, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Vellice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, clean, good breakfast options and the room was roomy and would be wonderful for a long term stay! Will recommend!
Stayed 1 night in Nov 2023
Response from Christopher on Nov 17, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
My husband and I enjoyed our stay and were treated likely family by the staff. We highly recommend!
Stayed 1 night in Nov 2023
Response from Christopher on Nov 14, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Christopher on Dec 4, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Christopher on Nov 10, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

Hope

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are nice. The room was clean. However, the phone was not working. My stay was just too short and did not have time to let them know.
Stayed 2 nights in Nov 2023
Response from Christopher on Nov 9, 2023
My apologies for the inconvenience you experienced. Thank you for bringing this issue to our attention. We thank you for choosing the Home2 Norcross for your hotel needs and hope to see you again.

10/10 Excellent

alesxander

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 2 nights in Nov 2023
Response from Christopher on Nov 6, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

David

Traveled with partner
Great
Stayed 1 night in Nov 2023
Response from Christopher on Nov 6, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Jb

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this property
Stayed 1 night in Oct 2023
Response from Christopher on Oct 31, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Britney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great customer service. nice room. good atmosphere. safe and easy parking.
Stayed 1 night in Oct 2023
Response from Christopher on Oct 31, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Antinette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Christopher on Oct 31, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

6/10 Okay

Peggie

Liked: Amenities, property conditions & facilities
I didn’t like the beds. Was very uncomfortable, but everything else was excellent
Stayed 1 night in Oct 2023
Response from Christopher on Oct 31, 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

6/10 Okay

Sandra

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2023
Response from Christopher on Oct 31, 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

2/10 Terrible

Brenda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not please one bit with this location. I could not sleep all night due to the AC noise being so loud and turning on and off all night long. Walls had mold and the couch had stains. I’m not pleased at all
Stayed 1 night in Oct 2023
Response from Christopher on Oct 31, 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

6/10 Okay

Maribel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Christopher on Oct 31, 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property, it was clean, quiet and everything was nice! The front desk clerk Eugene helped me out with my second day reservation.
Stayed 1 night in Sep 2023
Response from Christopher on Oct 31, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Matthew

Stayed 1 night in Sep 2023
Response from Christopher on Oct 31, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Jean

Stayed 1 night in Sep 2023
Response from Christopher on Oct 31, 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 Excellent

Shawn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Christopher on Oct 31, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything!!
Stayed 3 nights in Sep 2023
Response from Christopher on Oct 31, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Rene

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Hilton . I always feel so comfortable there
Stayed 1 night in Sep 2023
Response from Christopher on Oct 31, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Rene

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is 5 stars. Room and Property perfect as always I would live here if could
Stayed 1 night in Sep 2023
Response from Christopher on Oct 31, 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Naomi

Traveled with family
Liked: Property conditions & facilities, room comfort
Great
Great Hotel
Stayed 1 night in Aug 2023

10/10 Excellent

Hieu

Stayed 3 nights in Aug 2023

10/10 Excellent

olatunbosun

Stayed 2 nights in Aug 2023

6/10 Okay

Kethia

I liked the fact that there was plenty of parking space. The breakfast was good. I did not like the fact that my room was not ready when I got there.
Stayed 1 night in Aug 2023

10/10 Excellent

Lady

Stayed 1 night in Aug 2023

10/10 Excellent

Quan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023

10/10 Excellent

Fabienne

Stayed 4 nights in Aug 2023

6/10 Okay

Richard

Traveled with family
Disliked: Property conditions & facilities
Evening check-in person was unfriendly. Check-out person was friendly. Room flooor was dirty. Pull-out bed was filled with stains on the couch and in the bed.
Stayed 2 nights in Jul 2023

10/10 Excellent

Phonexay

Stayed 2 nights in Jul 2023

10/10 Excellent

natara

Stayed 1 night in Jul 2023

4/10 Poor

Amanda

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Sketchy area
Stayed 1 night in Jul 2023

10/10 Excellent

Tahondia

Liked: Cleanliness, staff & service, property conditions & facilities
EVERYTHING WAS GOOD..
Stayed 2 nights in Jul 2023

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unreliable
Had a reservation booked over a month in advance. Called the day of my stay while i was on my way there from 8 hrs away to inform me they overbooked and my room wasn't available. They said they would give me a smaller room if i like but it had less beds than needed for my family. Asked if they could give me 2 of the smaller rooms and they said sorry the only other option was to cancel my stay. Not to mention charged me twice for my first stay when i stayed the week prior on my way through. To top it all off, I'm giving this review from an emergency room because the only other hotel in the area with a room adequately sized for my family that had a room available on such short notice has no lighting in the parking lot and my wife tripped over a curb and injured herself pretty bad. Thanks for ruining my vacation
Stayed 1 night in Jun 2023

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023