Hypo-allergenic bedding, in-room safe, individually decorated

Reviews of The Burgess Hotel, Atlanta, a Tribute Portfolio Hotel

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1000 reviews" "
Rating 8 - Good. 255 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Curtis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable setting. Nice rooms. Friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 23, 2023
Dear Arthur,Thank you for your excellent rating after staying with us at the Burges Hotel, A Tribute Portfolio.See you again soon.Warm regards,

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 23, 2023
Dear Joshua,Thank you for your excellent rating after staying with us at the Burges Hotel, A Tribute Portfolio.See you again soon.Warm regards,

10/10 Excellent

Brant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Fun!
We enjoyed The Burgess this was our 2nd visit. Clean and friendly. Nice rooms!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Brant,Thank you for your positive review. Thank you for staying with us again. and we are looking forward to satisfy you again in the future. Thank you for your loyalty to the Burgess Hotel, A Tribute Portfolio.Warm regards,

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this cute hotel
Amazing hotel! Very unique. Cool vibe. Bar was nice.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Good afternoon Rachel,Thank you very much for taking the time to share your feedback following your recent stay at the Burgess Hotel. I am very thankful for bringing up such a positive comment to the rest of the staff. Hope to see you soon again.Warm regards,

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 29, 2023
Dear Carlos,Thank you so much for taking the time to share your feedback concerning your recent stay at the Burgess Hotel. Thank you for the excellent note.Hope to see you soon!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
The hotel was a good hotel. The staff was a little underserving as far as check in and valet. The bar staff was excellent and the bar area is a great place to hang out. The room needs some work, though. Quite worn. Overall, a good experience.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 19, 2023
Good afternoon,Thank you for the time taken to share your feedback after your stay at the Burgess Hotel, A Tribute Portfolio.We do apologize for the check-in experience during a busy weekend and few little issues we were facing on the back end, in order to make the experience smooth.concerning the status of the rooms, please do not hesitate to contact the property for more details in order to correct any mishap. Our product was renovated three years ago only and we are doing the best to maintain it. Thank you for the visit and we are looking forward to welcome you back again soon.Best regards,

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 19, 2023
Dear Marc,Thank you so much for taking the time to share your review concerning your recent stay at the Burgess Hotel. I am going to share your excellent feedback with the rest of the hotel staff. We look forward to welcoming you back soon.Warm regards,

8/10 Good

Nancy, charleston

Stayed 2 nights in Sep 2023
Response from General Manager on Sep 18, 2023
Dear Nancy,Thank you for your positive feedback.We hope to see you soon again.Best regards,

10/10 Excellent

Lori

Stayed 1 night in Aug 2023
Response from General Manager on Sep 19, 2023
Dear Lori,Thank you for your excellent feedback. Thank you for staying with us and we are looking forward to welcome you again.Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Burgess is a great boutique hotel in ATL
Our stay at the Burgess was exceptional. It’s a beautiful property, luxury, high-end finishes. Service was also too-notch. Friendly, welcoming and kind staff!
Stayed 1 night in Aug 2023
Response from General Manager on Aug 28, 2023
Thank you very much for taking the time to share your feedback following your recent stay at the Burgess Hotel. I am very thankful for bringing up such a positive comment to the rest of the staff. We are all looking forward for your return in the near future. Warm regards,

10/10 Excellent

Gray

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was execellent and very helpful!
Stayed 1 night in Aug 2023
Response from General Manager on Aug 24, 2023
Dear Gray,Thank you for your positive feedback. Thank you for staying with us. We are looking forward to see you back soon!Warm regards

10/10 Excellent

rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and excellent staff !!!
Stayed 1 night in Aug 2023
Response from General Manager on Aug 22, 2023
Dear Rhonda,Thank you for your positive review. Thank you for staying with us and we are looking forward to satisfy you again in the future. Warm regards.

10/10 Excellent

Scott

Stayed 2 nights in Jul 2023
Response from General Manager on Jul 28, 2023
Dear Scott,Thank you for your feedback and we are looking forward to welcome you back again. Meanwhile the whole team feel rewarded by this excellent note.See you soon.Best regards,

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 24, 2023
Dear Rachel,We are very thankful for bringing up such a positive comment to the rest of the staff. We are all looking forward for your return in the near future.Thank you for the visit !

10/10 Excellent

Washington

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel Burgess is an excellent option for visiting Atlanta without being in the middle of the traffic and shopping districts, but close to them.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 19, 2023
Good evening Washington,Thank you so much for taking the time to share your review concerning your recent stay at the Burgess Hotel. I am going to share your positive feedback with the rest of the hotel staff. See you soon!

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! We enjoyed our stay very much. The staff was excellent.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 19, 2023
Dear Katie,Thank you very much for taking the time to share your feedback following your recent stay at the Burgess Hotel. I am very thankful for bringing up such a positive comment to the rest of the staff. We are all looking forward for your return in the near future. Warm regards

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from General Manager on May 23, 2023
Dear Jeff,Thank you so much for taking the time to share your review concerning your recent stay at the Burgess Hotel. I am going to share your positive feedback with the rest of the hotel staff. Enjoy you stay.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
I will not stay again
The room is really nice but the bed, the matress is so soft so soft that I had pain for hours!!! They need to change urgent!!! Also the employees are not so nice! The food is extremly expensive!!! The restaurant has abusive prices also the parking is very expensive to be in open air! So does not matter the hotel is pretty if is not comfortable!!!!
Stayed 1 night in Apr 2023
Response from General Manager on Apr 27, 2023
Thank you for taking the time to share your feedback after your recent stay with us. It would have been great to contact a Manager on duty fo any concern, in order to make your stay more comfotable.I am surprised for the ntoe aboutt he restaurant, our fine dining restaurant has competitve prices for its ranking compare to others fine dining in this area. The parking is a secured parking with cameras all around and an overnight security patrollin, which avoid breaking compare to others businesses in the area.Thank you for your visit.

4/10 Poor

Felicia

Stayed 1 night in Apr 2023
Response from General Manager on Apr 27, 2023
Dear Felicia,Thank you for taking the time to rate your stay with us. It would have been great to take the time to reach a Manager on Duty before leaving for any concern.Thank you for your visit.

8/10 Good

Lauren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from General Manager on Apr 22, 2023
Dear Lauren,Thank you very much for taking the time to share your rating following your recent stay at the Burgess Hotel. I am very thankful for bringing up such a positive note to the rest of the staff. Hope to see you soon.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and accommodations were amazing. Within the room, I wish they had liners for the garbage cans and that the outlets for charging items were more accessible.
Stayed 2 nights in Apr 2023
Response from General Manager on Apr 12, 2023
Dear Danielle,Thank you very much for taking the time to share your feedback following your recent stay at the Burgess Hotel. I am very thankful for bringing up such a positive comment to the rest of the staff about the service and our accomodations. Thank you for the suggestion.We are looking forward to welcome you again soon.Warm regards,

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from General Manager on Apr 8, 2023
Dear Becky,Thank you for your positive feedback. Thank you for staying with us and we are looking forward to satisfy you again in the future. Best regards.

10/10 Excellent

Sada

Stayed 1 night in Mar 2023
Response from General Manager on Apr 5, 2023
Dear Sada,Thank you for your excelent overall score. Thank you for staying with us and we are looking forward to satisfy you again in the future. Best regards.

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All around amazing place to stay
Stayed 1 night in Jan 2023
Response from Cyle on Jan 30, 2023
Thank you for your kind words! We are very glad to hear you enjoyed your stay with us. We hope to see you again in the near future!

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the style and comfort, not a fan of the pillows but I normally bring my own so it wasn't an issue
Stayed 2 nights in Jan 2023
Response from Yannick Um G. - Hotel Manager on Jan 29, 2023
Dear Jason,Thank you very much for taking the time to share your feedback following your recent stay at the Burgess Hotel. I am very thankful for bringing up such a positive comment to the rest of the staff. We are all looking forward for your return in the near future.Best regards,

2/10 Terrible

Richard

Stayed 1 night in Oct 2022

10/10 Excellent

Sebastian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everybody very friendly and great food!
Stayed 4 nights in Sep 2022
Response from Yannick Um G. - Hotel Manager on Oct 31, 2022
Dear Sebastian,Thank you for your excellent overall satisfaction score. Thank you for staying with us and we are looking forward to satisfy you again in the future. Best regards.

10/10 Excellent

Martha, Salem

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely LOVE this property and the STAFF all around was AMAZING. Mark Hull was an incredible host/ bartender and a fantastic individual all around. Jacob at the front desk was a gem, as well as his colleague and the manager. A service on all levels. I wish I knew everyone's name to give credit where credit is most definitely due! The food at the hotel restaurant was delicious and the staff could not be more accommodating. Beautifully appointed and the room accommodations were perfect - we will absolutely be back and already look forward to it! The neighborhood was terrific too with many options for dining as well. We highly recommend The Burgess Hotel for an overnight or simply an evening cocktail or meal.
Stayed 2 nights in Sep 2022
Response from Yannick Um G. - Hotel Manager on Oct 31, 2022
Dear Martha,It was indeed a pleasure to have you stay at The Burgess Hotel and we appreciate you sparing your valuable time to post feedback of your experience. We are elated to read your review and to note that you had a wonderful stay with us. Your praise for our team and the hotel is truly rewarding and will inspire them to scale greater heights towards excellence. It brings us great joy to know that we as a hotel were able to create special memories of your stay with us. The team and I eagerly await your return in the not-too-distant future.Thank you for your visit !Warm regards,

6/10 Okay

William

Business traveler
Liked: Cleanliness
Boutique hotel in northern Buckhead near Hal's. I don't know what it was before but it feels like a remodeled/upgraded national chain. Nice bar and the food was pretty good but expensive. All in all a nice little find.
Stayed 1 night in Sep 2022
Response from Yannick Um G. - Director of Operations on Oct 6, 2022
Dear William,Dear William,I am very thankful for bringing up a positive comment to the rest of the staff. We are all looking forward for your return in the near future.Best regards,

10/10 Excellent

Heather

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
AMAZING!!!!!! I would go back to Atlanta just to stay here again and not go anywhere else. Fantastic staff calls you by name, fabulous restaurant, gorgeous decor. I have stayed at 1000's of hotels and this is one of the best!! Highly, highly recommend.
Stayed 2 nights in Sep 2022
Response from Yannick Um G. - Director of Operations on Sep 27, 2022
The team at the Burgess is elated to see that you have rated us with such an excellent review. Our team is dedicated to always giving you the best service, and always striving to make you feel welcome!We are so glad to know that you have a memorable experience and you enjoyed the décor and the restaurant ( which is highly ranked in the city).We look forward to welcoming you back with us soon to deliver similar memorable experiences and thank you again for your recommendations to others.Warm regards,

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, room comfort
Nice time
Great short stay, clean nice
Stayed 1 night in Sep 2022
Response from Yannick Um G. - Director of Operations on Sep 25, 2022
Dear Heather,Thank you for your positive review. Thank you for staying with us and we are looking forward to satisfy you again in the future. Warm regards,

10/10 Excellent

Naquia

Stayed 1 night in Aug 2022

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very kind and helpful staff. Thank you.
Stayed 1 night in Aug 2022
Response from Yannick Um G. - Director of Operations on Aug 12, 2022
Dear Jose, It is always gratifying to receive such wonderful comments from our guests. It’s truly encouraging and a great source of motivation for all of us. Thank you for your visit. Warms regards,

10/10 Excellent

Maryann

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2022
Response from Yannick Um G. - Director of Operations on Aug 6, 2022
Dear Maryann, It is always gratifying to receive such wonderful overall score, from our guests. It’s truly encouraging and a great source of motivation for all of us. Thank you for your visit. Warm regards,

10/10 Excellent

Colbi

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from Yannick Um G. - Director of Operations on Aug 6, 2022
Dear Colbi, Thank you very much for sharing your excellent overall score after your visit at the Burgess Hotel. Thank you for your visit and we hope to welcome you again soon. Warm regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Great Hotel
The hotel was great looking and in a great location for what we needed. The restaurant is only open from 5pm-10pm so if you are looking for food earlier or later you will find Doordash/Uber Eats to be helpful.
Stayed 2 nights in Jul 2022
Response from Yannick Um G. - Director of Operations on Jul 18, 2022
Thank you very much for taking the time to share your feedback following your recent stay at the Burgess Hotel. I am very thankful for bringing up such a positive overall score to the rest of the staff. We are glad to hear that we have met your expectations on what you were looking for. Warm regards,

8/10 Good

Kate

Traveled with family
Liked: Cleanliness, room comfort
I loved my experience at the Burgess, without the exception of one area: food and drink. The breakfast offerings and available snacks were really poor. Plus, it was hard to just get a glass of water. Other than that, it was wonderful.
Stayed 2 nights in Jul 2022
Response from Yannick Um G. - Director of Operations on Jul 18, 2022
Dear Kate, Thank you for your review after staying with us. We do apologize that our " Grab&Go" offer did not meet your expectations. I am surprised that you did not ask for a glass of water which could be served at any time and we do have a water fountain as well. We hope to welcome you again. Thank you for your visit . Best regards,

10/10 Excellent

Annette

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, room comfort
Great weekend stay!
I arrived at almost 10pm and Mr. Yannick was waiting to greet us. So very welcoming and helpful. I would definitely recommend this hotel. It was super clean and quiet. We were in town only for the weekend dropping our two kiddos off at the summer camp.
Stayed 1 night in Jul 2022
Response from Yannick Um G. - Director of Operations on Jul 8, 2022
Dear Annette, It was indeed a pleasure to have you stay at The Burgess Hotel in Atlanta and we appreciate you sparing your valuable time to post feedback of your experience. We are elated to read your review and to note that you had an exceptional stay with us. It brings us great joy to know that we as a hotel were able to create special memories of your stay with us. Thank you for the recommendation. We are looking forward to welcome you back again. Warm regards,

10/10 Excellent

Vanesa

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from Yannick Um G. - Director of Operations on Jul 1, 2022
Dear Vanessa, Thank you for your visit and your overall excellent score. We are looking forward to see you again. Warm regards,

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness, amenities
The property was nice, but the rooms and bathroom were very small
Stayed 1 night in Jun 2022
Response from Yannick Um G. - Director of Operations on Jun 25, 2022
Dear Lisa, Thank you for your feedback and thank you for your visit. Hope to see you again. Best regards,

8/10 Good

Brittany

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved that this property was located near numerous venues. The hotel is still very new so the rooms and common areas were wonderfully kept. At $35 a night for parking a valet option and covered option should be available. You’re paying just to park on the property in my opinion nothing else. If there was/is valet it was not available throughout my weekend stay. I enjoyed some quiet time at the bar as well as the library. The rooms were beautifully designed but as with many of the modern hotels the option for a well lit room was lacking.
Stayed 2 nights in May 2022
Response from Yannick Um G. - Director of Operations on Jun 23, 2022
Dear Brittany, We are incredibly grateful that you took the time out to leave us a review. We are glad to see that you liked the property. Sorry for the valet service which is partially operated but the parking is monitored 24hrs with cameras all around and security patrolling. I am glad to hear that you had some great time at the Mr. B. Bar. We hope to see you back again soon. Best regards,

10/10 Excellent

Katherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior decor is beautiful and the staff is very welcoming and professional. We had a wonderful experience and will definitely return for future stays.
Stayed 2 nights in Jun 2022
Response from Yannick Um G. - Director of Operations on Jun 23, 2022
Dear Katherine, Thank you very much for taking the time to share your positive feedback with other travelers. I am very thankful for bringing up such a positive comment to the rest of the staff. Thank you for your visit and see you soon. Warm Regards,

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk more - Drive less
I absolutely LOVED this hotel. Would definitely stay there again and recommend. But, I did give you a 0 on eco friendliness because, when I checked in I asked if I could walk to Chasten Park Amphitheater and was told "no" - busy road, too far etc. BUT - it is actually an easy walk that takes <30 minutes and most of it is on the Chasten Park bike/ped trail with a little bit of busy road WITH GOOD sidewalk and crosswalks etc nearer the hotel. Absolutely no reason not to walk over in the daylight and UBER back.
Stayed 1 night in Jun 2022
Response from Yannick Um G. - Director of Operations on Jun 23, 2022
Dear Katherine, Thank you very much for taking the time to share your positive feedback with other travelers. Sorry for the directions given how to come and go from Chastain Park because usually we recommend guests to walk back since it is just about a mile away from the hotel. I will make sue that the information is shared with the whole team. Thank you for the visit ! Best Regards,

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Yannick Um G. - Director of Operations on Jun 3, 2022
Dear Shauna, Thank you for your positive feedback. Thank you for staying with us. Best regards

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Burgess Hotel Trademark was very clean, quiet, and our needs were met quickly.
Stayed 1 night in May 2022
Response from Yannick Um G. - Director of Operations on Jun 23, 2022
Dear Jennifer, Thank you very much for taking the time to share your positive feedback with other travelers. I am very thankful for bringing up such a positive comment to the rest of the staff. Thank you for your visit and see you soon. Warm Regards,

8/10 Good

Roney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed that breakfast was not available…
Stayed 1 night in May 2022
Response from Yannick Um G. - Director of Operations on Jun 3, 2022
Dear Roney, Thank you for staying with us, we did appreciate your visit, meanwhile we do apologize on having the breakfast under a Grab&Go offer instead of served inside the restaurant. Hopefully the demand will allow us to serve a full continental breakfast in the restaurant.. See you soon !

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great decor
Great! Loved the decor and coziness of the lobby and restaurant. Rooms were very nice and well decorated.
Stayed 1 night in May 2022
Response from Yannick Um G. - Director of Operations on Jun 3, 2022
Dear Jane, Thank you very much for taking the time to share your feedback following your recent stay at the Burgess Hotel. We are pleased to read that you enjoy our décor and the kay out of the facility. We are all looking forward for your return in the near future. Best regards,

10/10 Excellent

Alice, Hoschton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was such a pleasant surprise. For years we have stayed at a boutique hotel nearby, but the Burgess will now be our top pick. The location is fantastic, the staff was above and beyond friendly (especially at check-in), and the rooms were beautifully decorated, up to date, and super clean. My only negative would be the street noise, but that’s to be expected when you stay in the city. We will be back!
Stayed 1 night in May 2022
Response from Yannick Um G. - Director of Operations on Jun 3, 2022
Dear Alice, Thank you for choosing the Burgess Hotel and we are pleased and honored to read that you are proud of your choice and discovery. I am delighted, you enjoyed your stay and we met all your expectations. I have shared with my whole team your great and rewarding feedback, same to the Owners who took the time to select, design this exclusive gem, which encouraging us to keep on providing such high standards of service to all of our guests. Hoping to see you again! Sincerely,