Ratings based on 753 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from minneapolis

Clean, comfortable

Posted Apr 13, 2017
Nice desk staff, good breakfast, very comfortable beds and nice, soft towels.
Comment from Hotel Management
Apr 14, 2017 by January W, Hotel Management
Thank YOU!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff

Posted Mar 29, 2017
Rooms were outdated & wifi was intermitted but the staff was extremely friendly
Comment from Hotel Management
Mar 31, 2017 by January W, Hotel Management
We are doing a complete overhaul on our Wifi. Please bear with us while we make things better for you!!! Thank YOU!
1 out of 5
by A verified traveler

Stay at the Best Western instead for less $!

Posted Mar 29, 2017
Paper, paper, PAPER thin walls all through the building. I could hear EVERYTHING in the room next door. All the people walking down the hall and the kids running and yelling until 2am. I had to send the manager up. The room was substandard--the bathroom needed to be serviced for things like missing grout and tarnished fixtures. Everything about the room felt dirty--carpet, furniture, shower.
Comment from Hotel Management
Mar 31, 2017 by January W, Hotel Management
I do apologize for you inconvenience ma'am. However, we had a very large group here that consisted of mostly kids. As you know. they have a mind of their own. Especially, when away from their parents. The situation was rectified aas soon as we were notified. I'm sorry you feel the way you do. However, it doesn't call for all the negative things you're trying to portray us to be. We have an excellent staff who cares deeply about our guests satisfaction. Our housekeeping team is one of the BEST in Duluth, Ga. We take immense pride in maintaining a clean environment for ALL of our guests. Nevertheless, I thank you for your stay and your review. Many Blessings to you on your future travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from mississippi

Great Stay!

Posted Mar 21, 2017
We had a great stay. Hotel staff were very nice and pleasant. They gave us great recommendations on where to eat while we were there. Hotel is located in an area where there are TONS on shopping and restaurants. There is no need to go into the gust city unless you absolutely want too. The only negative that I have is that the wifi was horrible. I couldn't use my iPad or laptop because the wifi was super slow. Otherwise, I would give them 5 stars. We will definitely would stay again.
Comment from Hotel Management
Mar 21, 2017 by January W, Hotel Management
Thank YOU!! We appreciate that!
3 out of 5
by A verified traveler from Alabama

3rd floor had a strong odor of smoke

Posted Mar 6, 2017
The lobby and other floors were smokey as well. If this doesn't bother you will enjoy your stay.
Comment from Hotel Management
Mar 12, 2017 by January W, Hotel Management
Sorry for any inconvenience. Thanks!
5 out of 5
Recommended
for Couples
by A verified traveler from Greenville, SC

Nice hotel close to interstate

Posted Feb 7, 2017
Pros: Breakfast was great!
Location: Location was great with easy access to interstate, shopping, and good restaurant!
This hotel was very clean, close to the interstate with easy access to good food and shopping!
Comment from Hotel Management
Feb 7, 2017 by January W, Hotel Management
Thank You!!
4 out of 5
Recommended
for Everyone
by A verified traveler from ny

Posted Feb 4, 2017
We've stayed at this hotel many times. We found that water pressure of shower has weakened.
Comment from Hotel Management
Feb 5, 2017 by January W, Hotel Management
Thank You
5 out of 5
Recommended
for Everyone
by A verified traveler from Acworth,GA

Nice hotel and close to the venue we were going to

Posted Jan 30, 2017
Pros: Close to venue, clean, well lite parking lot for safety, room very clean and comfortable.
Hotel check-in staff was really friendly and helpful with directions to the concert we were there to attend.
Comment from Hotel Management
Jan 31, 2017 by January W, Hotel Management
Thank YOU!
3 out of 5
by A verified traveler

Posted Jan 18, 2017 on Hotels
Hotel was ok and pretty clean. 3rd floor halls smelled like it used to be a smoking floor and now it is smoke free. Drinking water dispenser was empty in gymnasium. Breakfast was ok. Staff wasn't helpful when needed. Overall a good place for my money. My family and I wouldn't definitely stay there again.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Thank You
4 out of 5
Recommended
for Everyone
by A verified traveler from Charleston

Nice, clean & quiet

Posted Jan 17, 2017
We arrived before noon while check-in time was 3 pm. We booked a room with 2 beds since the rate was the lowest. The lady at check in said no 2bed room was ready yet but offered us a room with a king bed whose rate was actually higher. We gladly took it. The room was very spacious with everything very well placed. It looked a little dated but clean except for a few small stains on the wall paper and a little rust around the bath tub drain. The bed was comfortable and all the sheets and towels were very clean. Unlike many hotels we've stayed in the area, the air/con unit here was very quiet! Breakfast was just ok.
Comment from Hotel Management
Jan 19, 2017 by January W, Hotel Management
Thank You