Stay at the Best Western instead for less $!
Posted Mar 29, 2017
Paper, paper, PAPER thin walls all through the building. I could hear EVERYTHING in the room next door. All the people walking down the hall and the kids running and yelling until 2am. I had to send the manager up. The room was substandard--the bathroom needed to be serviced for things like missing grout and tarnished fixtures. Everything about the room felt dirty--carpet, furniture, shower.
Comment from Hotel Management
Mar 31, 2017 by January W, Hotel Management
I do apologize for you inconvenience ma'am. However, we had a very large group here that consisted of mostly kids. As you know. they have a mind of their own. Especially, when away from their parents. The situation was rectified aas soon as we were notified. I'm sorry you feel the way you do. However, it doesn't call for all the negative things you're trying to portray us to be. We have an excellent staff who cares deeply about our guests satisfaction. Our housekeeping team is one of the BEST in Duluth, Ga. We take immense pride in maintaining a clean environment for ALL of our guests. Nevertheless, I thank you for your stay and your review. Many Blessings to you on your future travels.