Busy hotel that needs updates
Posted Feb 17, 2017
We booked 2 nights for a getaway. The room we got in the Dennis Tower was a mix of upgrades and in need of upgrades. The bathroom was retiled recently and the fixtures were nice but the ceiling was outdated. It just didn't flow. The bedroom itself, not too big, but comfortable and the bed and the linens were fresh and comfy. The furniture has seen better times but not Terrible. Overall, room was decent. Hallway in Dennis tower was nice but worn. We had a problem with cleanliness of the bathroom. There was hair and dirt in the bathtub. We asked for a clean up and went to dinner. 2 hours later it wasn't cleaned yet so we called again. Eventually, around midnight, someone showed up and cleaned up. However, the front desk was not helpful but they offered a 25$ credit.
The rest of the stay was pleasant. The hotel was relatively clean, although you could see wear and tear. A lot of the restaurants and places were closed in mid week. We used the spa and were impressed with the staff. However, again we noticed that there were some upgrades and some things in need of Upgrades. It seemed disjointed.
During check out we had another issue. They charged us for an extra cleaning fee! Twice! Because we called about the dirty bathroom. In addition, they charged us an additional 25 instead of giving us a credit for 25. It was a simple error which we tried to explain and eventually was fixed. Overall, it was just ok. We expected more after our past experience. Not sure if we will return.