Weekend Getaway Hotel Disappointment
Posted Aug 1, 2016
When checking in, was told that our "suite" was a smoking suite, even though we had specifically selected a non-smoking, Jacuzzi suite in Expedia (Fail 1). Staff was gracious to switch our room to a non-smoking, Jacuzzi suite (Win 1). Room that we were switched to didn't have a working A/C unit. (Fail 2, Win 1). Staff switched us to another non-smoking room without Jacuzzi (counts as a fail since we paid extra for a room with a Jacuzzi: Fail 3, Win 1).
In the new room, as soon as we walked in, there was an overwhelming smell of perfume/Fe-breeze which attempted to hide the scent of smoke. In addition, everything just felt damp. The Staff assured us that the room was a non-smoking room, but we did find multiple cigarette burns on the blanket (see attached picture; Fail 4, Win 1).
As contact lens wearers, we usually can immediately "feel" when there has been smoking in a room. So, while this didn't prevent us from having a good time on our overall weekend getaway, it did leave a bad impression regarding this particular hotel.