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Reviews of Best Western Atlantic City Hotel

2.5 out of 5
Best Western Atlantic City Hotel
1416 Pacific Ave, Atlantic City, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 281 out of 1011 reviews" "
Rating 8 - Good. 298 out of 1011 reviews" "
Rating 6 - Okay. 168 out of 1011 reviews" "
Rating 4 - Poor. 105 out of 1011 reviews" "
Rating 2 - Terrible. 159 out of 1011 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Christine

Traveled with family
Disliked: Staff & service
There wasnt a working TV in the room, which was brought to the hotels attention, but nothing was done about it. No room change, no credit, just "oh, sorry". Not ok considering the price of the hotel, with an additional parking fee not mentioned when booking. Booked hotel in advance, figuring that would be the best price, yet someone walked in and booked a room for $70 less than we paid, and no help from customer service yet again. I can say with the appreciation we received from choosing your establishment, that this will be the last visit to one of your establishments.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Christine,We're deeply sorry for the disappointing experience you had during your stay. It's unacceptable that the TV issue wasn't promptly resolved and that you didn't receive satisfactory assistance from our customer service team. We apologize for any miscommunication regarding the parking fee and the discrepancy in room rates. Your feedback is crucial to us, and we'll address these issues with our team to prevent similar occurrences in the future. We understand your frustration, and we sincerely hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Sincerely, Hotel Manager

8/10 Good

Beth

Business traveler
Liked: Cleanliness, staff & service, amenities
I was by myself so questioned the area I realized was around me as I didn't feel I should walk around by myself, so ended up driving each day, but the hotel was very clean and staff were friendly. The facilities itself is old but very clean. I was in the area for three days/two nights.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Beth,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel very clean and our staff friendly. However, we apologize if you felt uneasy about the surrounding area. Your safety and comfort are important to us, and we understand your concerns. We appreciate your understanding and hope that despite this, you were able to enjoy your stay with us. If you have any further feedback or suggestions for improvement, please feel free to let us know. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

2/10 Terrible

Joseph

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Joseph,We're truly sorry to hear that your experience fell below your expectations. Your satisfaction is important to us, and we apologize for any shortcomings during your stay. We'd appreciate hearing more about your specific concerns so we can address them and prevent similar issues in the future. Please feel free to reach out to our customer service team to discuss your experience further. We value your feedback and hope to have the opportunity to make things right.Sincerely, Hotel Manager

2/10 Terrible

Mia

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Mia,We're deeply sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to understand where we went wrong to improve. If you're willing to share more details about your stay, please reach out to us. We value your input and hope to have the opportunity to make things right in the future.Sincerely, Hotel Manager

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place smells like they just fumigated. Food on the floor in hallway. Very disgusting
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Amanda,We apologize for the unpleasant odor and cleanliness issues you encountered during your stay. This does not meet the standards of cleanliness and comfort we strive to provide for our guests. Your feedback is important to us, and we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much more satisfactory experience in the future.Sincerely, Hotel Manager

8/10 Good

Nikema

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We stayed here for a concert it was conveniently close so we were able to walk, good food spot across the street after hours. Would stay again
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Nikema,Thank you for choosing to stay with us during your concert visit! We're delighted to hear that our convenient location and nearby amenities enhanced your experience. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Good

Win Thawda

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 10, 2024
Dear Win Thawda:Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very nice place i will stay again 😊
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear Linda,Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel to be very clean and nice. We're delighted that you had such a positive experience with us and that you're already planning to stay again. Your satisfaction means a lot to us, and we look forward to welcoming you back for another great stay in the future! Sincerely, Hotel Manager

6/10 Okay

Temi

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear Temi,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

4/10 Poor

Diondra

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I enjoyed the convenience of the location. However, my first room had a broken toilet they attempted to fix. We had to be moved to a different room, which had not been cleaned properly. We found food in the pull out bed. Most of the outlets in the room did not work, we had to share 2 outlets(1 of which was faulty) amongst 4 people. The breakfast area was decent, however they would run out of items and you were left with what was available. The lady managing the breakfast area allowed some people to do what they wanted while others had to wait for her. The wait time for waffles were ridiculous and lines were always long.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Diondra,We're truly sorry to hear about the inconveniences you encountered during your stay. Your feedback is deeply concerning, and we apologize for falling short of your expectations. Please know that we take these issues seriously and will address them with our team to ensure improvements are made. Your experience does not reflect our standards, and we appreciate you bringing it to our attention. We hope to have the opportunity to make it right and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

katonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very clean. Lady making the waffles was very rude. Cleaning lady really nice. You have to pay to park. Bed comfy and if your going to walk to boardwalk not very far but go in the daytime
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 29, 2024
Dear Katonya,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel clean and enjoyed the comfort of our beds. However, we apologize for the behavior of the staff member making waffles, we'll address this promptly. We appreciate your kind words about our cleaning staff and your valuable feedback about parking. We hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Diana

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Diana,Thank you for taking the time to provide us with a 4-star rating. We're glad you enjoyed your stay overall, and we deeply appreciate your feedback. We are always striving to deliver the best possible experience to our guests, so we will make sure to use this information to keep improving. Thanks again for the rating and we hope to have you stay with us again soon.Sincerely, Hotel Manager

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for staying.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Edwin,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you had a great experience during your stay with us. Providing a comfortable and enjoyable stay is our top priority, and we're delighted that we met your expectations. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

8/10 Good

Jolanta

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Jolanta,Thank you for your rating. We appreciate your feedback and would love to hear more about your stay. If there's anything specific you enjoyed or any areas you feel we could improve upon, please feel free to let us know. We value your input and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

LaVonn

Disliked: Amenities, property conditions & facilities
Nothing
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear LaVonn,Thank you for selecting our property for your stay, although we're disappointed with the one-star rating. We apologize for any challenges you faced and are dedicated to ensuring your satisfaction. Your feedback is invaluable in helping us improve. We hope for the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Gwenisha

Business traveler, Traveled with family
Liked: Amenities
Amazing
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 25, 2024
Dear Gwenisha,Thank you for your perfect rating! We're thrilled to hear that you had an amazing experience with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back for another wonderful experience!Sincerely, Hotel Manager

6/10 Okay

Monika

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
We stayed here for a tournament, since it was last minute this was the only hotel available. The location is not the greatest, didn’t feel very safe. But I was about a 20 walk to the convention center and the outlets. I only walked during the day and Ubered back in the evening for safety reasons. Even though the hotel is run down, the rooms are actually really clean and they keep the hotel clean. Breakfast is decent and included in the price. The ladies who run the breakfast are super sweet and make sure you have anything you need
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 24, 2024
Dear Monika,Thank you for sharing your experience with us. We're glad to hear that you found our rooms clean and our breakfast satisfactory. We apologize for any inconvenience regarding the location and safety concerns. Your feedback is valuable to us, and we'll continue to strive for improvements. We appreciate your kind words about our breakfast staff and hope to welcome you back under better circumstances in the future.Sincerely, Hotel Manager

8/10 Good

DOROTHEA

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed with the people who worked there. Very nice and some could not speak English. The owners of Best Western give people a chance to live the American dream by giving them a job.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear DOROTHEA,Thank you for your feedback! We're glad to hear that you were impressed with the people who worked at our hotel and that you found them to be very nice. We appreciate your recognition of the diverse workforce and the opportunity for individuals to live the American dream. If there's anything specific you think we could do to earn a higher rating next time, please let us know. We value your input and look forward to welcoming you back for another positive experience in the future!Sincerely, Hotel Manager

4/10 Poor

Mary

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Mary,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

10/10 Excellent

Zakia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Zakia,Thank you for your perfect rating! We're thrilled that you had such a wonderful experience at our hotel. Providing excellent service and ensuring our guest's satisfaction is our top priority, so it's rewarding to know that we met your expectations. We appreciate your kind words and support. Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Caren

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 19, 2024
Dear Caren,Thank you for choosing our property for your stay, although we are disappointed to see that you have rated us with only one star. We apologize for any difficulties you may have encountered during your stay and we are committed to making sure that you have a pleasant experience. We would greatly appreciate your feedback so that we can identify and address any areas in which we fell short of your expectations. Our main priority is to ensure that you are completely satisfied and we hope that you consider staying with us again in the future. Sincerely, Hotel Manager

6/10 Okay

Laniqua

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 6, 2024
Dear Laniqua,Thank you for your rating. We appreciate your feedback and are committed to improving our services to ensure a better experience for our guests. If you have any specific suggestions or concerns that you would like to share with us, please don't hesitate to reach out. We value your input and hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

8/10 Good

Tanya

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 4, 2024
Dear Tanya, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Good

Klara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Klara,We are grateful for your rating, indicating that your stay was satisfactory. We value your opinion and will use it to inform every member of our staff as we work to make improvements to our service. We sincerely appreciate your choice of our hotel and look forward to seeing you soon!Sincerely, Hotel Manager

6/10 Okay

Virginia

Traveled with family and small children, Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
I didnt like how our room was 55°! We reserved our room we'd expect it to be warm. Then we had problems getting the heat in that room to work. They moved us to a different room. It was a pain to pack and unload all our stuff again but glad we did bc the heat in the new room worked great. That's until day 2 when the power went out. I understand its a summer tourist area but living in NJ this hotel should be prepared for winter accommodations as well. It took about 30 mins for the power to turn back on. Kept blaming the heat and the electrical issues on the weather. I was there for cheer competition. Even thou they handled the problems fairly quickly. If we have to compete in AC again, I'd go to a different hotel.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 26, 2024
Dear Virginia,We sincerely apologize for the challenges you faced during your stay, including the temperature issues and power outages. Your experience does not meet our standards, and we appreciate your patience and understanding. We understand the inconvenience of having to change rooms and the impact it had on your stay. Your feedback is valuable, and we will address these issues to ensure a more comfortable experience for our guests in the future. We hope to have the opportunity to welcome you back and provide a more positive experience on any future visits to the area.Sincerely, Hotel Manager

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that hotel gave me a 3rd floor room. On 2nd floor there are rooms where hot water takes a long time to kick in. This was much quicker. Breakfast is always good. Rooms are clean, and beds are comfortable.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 26, 2024
Dear Mike,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your stay on the 3rd floor with faster hot water access. It's great to know our breakfast, cleanliness, and comfortable beds met your expectations. We appreciate your kind words and look forward to hosting you again soon.Sincerely, Hotel Manager

8/10 Good

raymond

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Raymond,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

8/10 Good

Lashawn

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Lashawn,Thank you for the feedback! If there are specific areas where we can improve to make your experience even better next time, please let us know. We appreciate your rating and hope to have the opportunity to provide you with a flawless stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Beverly

Traveled with family
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Beverly,Thank you for awarding us a five-star rating! We're thrilled that you had a positive experience during your stay. Your satisfaction is our top priority, and we look forward to providing you with another exceptional stay in the future.Sincerely, Hotel Manager

4/10 Poor

Kenneth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Kenneth,Thank you for taking the time to review our hotel. We are disappointed to see that your experience with us was not up to par and that you rated us 2 stars. We take all feedback, constructive or not, seriously as it helps us improve our services. We would appreciate it if you could provide us with some specific details on what went wrong during your stay. This will allow us to investigate the issues and work towards a solution. We hope that you will give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

Viktar

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Atlantic City is not my favorite place in general. The hotel is decent for the money, but you have to pay for parking and included free breakfast is questionable. I mean you either do a good breakfast or just give extra discount on rates.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Viktar,Thank you for sharing your thoughts. We understand your concerns about parking fees and the breakfast offering. We appreciate your feedback and will consider ways to enhance our services. We strive to provide a better experience and hope you'll give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear John,Thanks for the stay and great feedback by giving us a perfect rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Betty

Stayed 5 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Betty,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 Excellent

Jan

The Staff and room were just right for a stay that you didn’t want to pay top dollar for a casino hotel. Would stay again!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Jan,Hello! We're delighted to hear that our staff and accommodations met your expectations for a budget-friendly stay. Your positive feedback is greatly appreciated. We look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing us!Sincerely, Hotel Manager

8/10 Good

Monica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was okay for one night but i would not do a week there
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Monica,Thank you for your feedback. We appreciate your acknowledgment that the stay was okay for one night. If there are specific aspects that could be improved to make a longer stay more enjoyable, please feel free to share your insights. We value your input and hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches
Worse hotel will never stay here again they got roaches didn't offer to give money back just another room if this room has roaches all.room does
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Guest,We sincerely apologize for the presence of roaches during your stay. We deeply regret the inconvenience it caused you. We take this matter seriously, and our pest control and housekeeping teams will be addressing this issue urgently to prevent any recurrence. However, please note that we have a vigorous pest control program and make sure that there are no roaches or any other pests in our rooms. We understand your disappointment, and we are committed to making the necessary improvements. We apologize for the inconvenience and hope you might consider giving us another chance to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 16, 2023
Dear Guest,Thank you for rating us 8/10! We're delighted to hear you had a positive experience. Your feedback is essential, and we'd love to know how we can turn that 8 into a perfect 10. Feel free to share any suggestions or comments, and we look forward to welcoming you back for an even better stay.Sincerely, Hotel Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Matthew,I'm grateful for the flawless rating. That you had such a great time while visiting us makes us very happy. We strive to offer the best possible service, and we hope to have the pleasure of having you return for more wonderful experiences in the future. Till then, have safe travels!Sincerely, Hotel Manager

2/10 Terrible

Angelina

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Angelina,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 Excellent

Guy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guy,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

8/10 Good

Roxanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 1, 2023
Dear Roxanne,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Patricia Ann

Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 18, 2023
Dear Patricia Ann,Hello! We greatly appreciate your fantastic feedback. Your generous rating of perfect stars brings us immense joy, and we are thrilled to learn that your experience with us was delightful. Our team takes pride in providing exceptional and welcoming hospitality, and we are glad that it made a positive impression on you. We eagerly anticipate the opportunity to welcome you back again in the near future, ensuring another memorable stay with us.Sincerely, Hotel Manager

6/10 Okay

eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Its not the greatest area....but then again...where is in AC?
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Eric,We understand your concern about the area, and it's true that each location has its unique characteristics. While we can't control the surroundings, our priority is to provide a safe and comfortable experience within our property. If there's anything specific you'd like assistance with or if you have suggestions for improvement, please let us know. Your feedback is important, and we want to ensure your stay with us is as positive as possible.Sincerely, Hotel Manager

10/10 Excellent

Trudiann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious and clean
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Trudiann,Hello! We're delighted to hear that you found your room to be spacious and clean. Providing a comfortable and tidy space for our guests is a top priority, and we're pleased that we met your expectations. If there's anything else you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your positive feedback!Sincerely, Hotel Manager

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent 👍.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear William,Thanks for staying at our hotel and expressing your satisfaction through the review. Your review is very much encouraging and motivating for our hotel and the staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon.Sincerely, Hotel Manager

8/10 Good

Thomas

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 14, 2023
Dear Thomas,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

wai-kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a fun, small and cozy hotel. The location is a bit further from things but everything is a short walk away. There Re plenty outlets and bed is comfy! The heating system really tops things
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Wai-kit,We're delighted to hear that you had a fun and enjoyable stay at our small and cozy hotel. It's wonderful to know that despite being a bit further from certain areas, everything is within a short walk, making the location convenient for you. We're also pleased that you found the room comfortable with plenty of outlets and a comfy bed. Thank you for highlighting the effectiveness of the heating system. We appreciate your positive feedback and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

6/10 Okay

Daisy

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Daisy,Thank you for your review and rating of 3 out of 5. We'd love to hear more about what we can do to improve our hotel service, so that it will earn a higher score next time. We appreciate your feedback and hope you'll visit us again soon.Sincerely, Hotel Manager

4/10 Poor

Kazi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 19, 2023
Dear Kazi,Thank you for taking the time to review our hotel. We are disappointed to see that your experience with us was not up to par and that you rated us 2 stars. We take all feedback, constructive or not, seriously as it helps us improve our services. We would appreciate it if you could provide us with some specific details on what went wrong during your stay. This will allow us to investigate the issues and work towards a solution. We hope that you will give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

svetlana

Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 16, 2023
Dear Svetlana,Thank you for the perfect score! We're delighted to have provided a positive experience for you. If there's anything specific you enjoyed or if there are ways we can further improve, please let us know. We look forward to hosting you again and maintaining our high standard of service.Sincerely,Hotel Manager