Lobby

Reviews of Comfort Suites Atlantic City North

2.5 out of 5
Comfort Suites Atlantic City North
342 E White Horse Pike, Absecon, NJ

Reviews

7.6

Good

Rating 10 - Excellent. 389 out of 1004 reviews" "
Rating 8 - Good. 296 out of 1004 reviews" "
Rating 6 - Okay. 139 out of 1004 reviews" "
Rating 4 - Poor. 85 out of 1004 reviews" "
Rating 2 - Terrible. 95 out of 1004 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Aliyah

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty mops rooms were cleaned sheets hasn’t been changed toilet wasn’t flushing and accused of smoking inside of room when we were outside I will never recommend this place to anyone! Don’t stay there !!!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Aliyah,I understand that there were several issues which caused inconveniences to you. My apologies. We have taken note of each of them and will take actions so that they don’t reoccur. Your satisfaction is important to us and I hope that you will consider staying with us again.Sincerely,Hotel Manager.

2/10 Terrible

Krishna

Traveled with family
Disliked: Cleanliness
There were ants in our hotel room. The bathtub was a graveyard for ants. I stayed there for 3 days and not once was there house keeping. They also changed $10 a day for parking.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Krishna,Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely,Hotel Manager.

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 13, 2024
Dear Mallory,Thanks for your kind words and letting us know you had nice stay with us and we appreciate your comment and are looking forward to welcoming you back soon.Sincerely, Hotel Manager.

6/10 Okay

Helen V

Business traveler
Disliked: Amenities, property conditions & facilities
Latches on doors were broke
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 13, 2024
Dear Helen, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.Sincerely, Hotel Manager.

8/10 Good

Christiane

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my experience was great, the reason why I gave it a 4 star it’s because they charge you $10. 00 a night for parking, I fail to understand why.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 7, 2024
Dear Christiane,Thanks for your stay at our hotel and glad to know that it was a great one, but at the same time, we have noted your concern and forwarded to the management team. We will surely work on it, Please do visit us again. Sincerely, Hotel Manager.

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was dirty . Chlorine level was excessive Room was filled with ants The heating didn’t work Staff was unpleasant
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 7, 2024
Dear Sam,Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely,Hotel Manager.

8/10 Good

Roynetta

Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 23, 2024
Dear Roynetta, Thanks for the stay at our hotel and the feedback with 4 stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

8/10 Good

Xiomara

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Dear Xiomara,We greatly appreciate your feedback. It makes us happy to hear that you had a good time with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Angelique

Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 13, 2024
Dear Angelique, Thanks for your choosing our hotel for your stay and 4 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager.

8/10 Good

artur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear artur, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager.

8/10 Good

artur

Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Artur, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like i had to pay for parking since im renting a room. Also could not change temp..either heat or AC you could only have it at 73...too hot for my taste to sleep.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 4, 2024
Dear Richard, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.Sincerely, Hotel Manager.

2/10 Terrible

Yong

Traveled with group
Disliked: Cleanliness, staff & service, amenities
Pay for tne parking? Its not acceptable.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Yong,Thanks for sharing your thoughts about your stay. Based on your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely,Hotel Manager.

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Ricky, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager.

8/10 Good

Lauren

Business traveler
The property was not modern and items were outdated and broken.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Lauren,Your observations will definitely be taken into consideration.Guest comments are valuable inputs for us to better our services.You can expect a further improved stay next time.We hope you will come back and see us again soon.Sincerely, Hotel Manager.

2/10 Terrible

Amalia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The WiFi connection wasn’t working on laptop. When we informed the front desk, we were were told to call their help desk.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Amalia, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.Sincerely, Hotel Manager.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 22, 2024
Dear Ryan, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager.

10/10 Excellent

Frederico

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Frederico,Thanks for your kind words and letting us know you had good stay with us and we appreciate your comment and are looking forward to welcoming you back soon.Sincerely, Hotel Manager.

6/10 Okay

Sergio

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Sergio, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager.

6/10 Okay

Joshua Jon

Traveled with family and small children, Business traveler
Disliked: Cleanliness
Stain on the carpet. The sofa bed is dirty. The curtain is falling down. Marijuana smell all over the 2nd floor. Check-in went smooth and no issues. Check-out went smooth also.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 5, 2024
Dear Joshua Jon,Thank for the stay and the comments.It is pretty serious, and we never condone such things.The matter will be investigated and strictly acted upon.Anyway, our apologies for all the inconvenience. This is an uncommon occurrence,Request your understanding and continued patronage.Sincerely,Hotel Manager.

6/10 Okay

Luciano

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 31, 2024
Dear Luciano, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Manager on Jan 24, 2024
Dear Peter, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

Balinder

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Balinder, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Okay

Jon

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pictures are old!!!
Visited January 2024. I’m sure the hotel looked good at one point, but the 2 room, 3 queen suite was very underwhelming. Pictures on booking site are dated. Negatives: Carpets were filthy, pictures missing from wall, sink clogged, shower water didn’t stay hot, room doors were thin. Positives: Beds were comfortable, staff was friendly, pool was heated and well maintained. Neutral: breakfast options weren’t amazing, but no major issues.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Jon,Thank you for your feedback regarding your recent stay. On a positive note, we're glad you found our staff friendly, the beds comfortable, and the pool well-maintained. We apologize for the issues you encountered. We'll address the maintenance concerns immediately and update our online images. Your insights help us improve, and we hope to better serve you in the future.Sincerely, Hotel Manager.

8/10 Good

Philip

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Philip, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleased with the facility, I didn't like the idea to pay for parking, I think it should be included in the price, This is not a casino where they're charging for everything (convenience) Otherwise I had a great time....
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 13, 2024
Dear henry,I appreciate the time you took to share your good experience with us. We are honoured to serve you and our valued guests with utmost care at all times. Your comments will definitely be taken into consideration. Sincerely,Hotel Manager.

2/10 Terrible

Richard

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 5, 2024
Dear Richard, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager.

6/10 Okay

Margaret

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Hockey
All was good. Will probably stay here again in the future.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Margaret,We are pleased to hear from you, and hope you will be able to stay with us again soon. Our hotel and its amenities are a source of pride for us, and we look forward to earning your trust. We would like to thank you again.Sincerely,Hotel Manager.

2/10 Terrible

Hila

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Show tub said you have execs to tub. But the room have tub/like the pic but it is actually jacuzzi that is not working. And it is not included. So the picture they show is not what you get
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Hila, Thank you for staying with us. We're sorry you weren't completely satisfied with your stay. We are taking the necessary steps to remedy all of the problems that occurred during your visit. Please come back and see us again soon.Sincerely, Hotel Manager.

8/10 Good

Aaron

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The parking fee is absolutely ridiculous. Where else should we park? The concierge had no idea what an infant crib was, even though it’s offered online. Besides that, the room was clean and spacious and the property felt safe.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 10, 2024
Dear Aaron,Thank you for sharing your experience. We're pleased to hear that you found the room clean and spacious and that the property felt safe. We apologize for the inconvenience. We'll address these concerns to improve our service. We appreciate your feedback and hope to better meet your expectations in the future.Sincerely, Hotel Manager.

2/10 Terrible

Tony

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Tony, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

4/10 Poor

alfred, fredericksburg

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took about 20 minutes to check in…even though I made a reservation days ahead of time. The first thing you notice when you walk in is the strong odor of bug spray. Our room, which had an unlocked window on the ground floor, was ice cold when we arrived. Also, they now charge $10. just to park, so figure that into their rate. The room was very run down, and I wouldn’t use the tub if you paid me. The bed was comfortable enough though, once the room warmed up a half hour later. I gave this property a very good review last time, unfortunately I can’t do that this time around.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 29, 2023
Dear alfred,Thanks for sharing your thoughts about your stay. On the basis of your comments, I have personally taken action to investigate these claims. We take this very seriously, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely,Hotel Manager

8/10 Good

Craig

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Craig,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager.

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice experience and love it
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Rosemary,Hello! We're delighted to hear that you had a nice experience and loved your stay! If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your positive feedback and look forward to welcoming you back for more enjoyable experiences in the future!Sincerely, Hotel Manager

6/10 Okay

Dollie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Dollie,Thank you for taking the time to give us your feedback on your stay with us. Thank you for the 6 out of 10 stars. I hope you will give us another chance in the future next time you are passing through our area so we can turn that 6 into a 10.Sincerely, Hotel Manager

10/10 Excellent

shannon

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 12, 2023
Dear Shannon,Wow! Thank you so much for your incredible ten-star rating! We are absolutely thrilled to hear that you had such an extraordinary experience during your stay at our hotel. Your feedback is truly appreciated and serves as a motivation for our team to continuously provide the highest level of service and comfort to all of our guests. We are honored to have had the opportunity to host you, and we cannot wait to welcome you back for another outstanding stay. Sincerely, Hotel Manager

10/10 Excellent

Tyeshia

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 12, 2023
Dear Tyeshia,We're glad to hear that you found your stay comfortable. If there's anything specific you'd like to share about what made it comfortable or if there are areas where we can further enhance your experience, please feel free to let us know. Your feedback is important to us, and we appreciate your positive comment!Sincerely, Hotel Manager

6/10 Okay

lucille

Traveled with group
Leather chair ripped down the middle taped up not very nice to look at / shower head had poor pressure / hot tub in room did not work / bathroom needed up grade/ ok if staying the night for AC
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 18, 2023
Dear Lucille, Your feedback is extremely valuable to our hotel. Thank you for taking the time to share your experience. We will absolutely address the other areas that were not up to par. We hope that you will give us another opportunity to better serve you in the future.Sincerely, Hotel manager.

4/10 Poor

Abbas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room size was good, breakfast was decent. Staff needs training: Someone at the reception first didn't run the credit card properly during checking in for the $100 deposit they needed. Then the manager knocked the room complaining that i didn't pick up the phone and she had to stop by. Requested to meet at the checkin counter to process the needed deposit again. They also needed $20 for every hour we need to extend the stay beyond 11am while the hotel was not busy. Hotel condition: Window insect screen had tapes, bathroom tub stopper was left on the tub along with used shampoo bottle. Shower pressure was very bad, way beyond green earth settings. The indoor swimming pool room is ok and can easily get crowded if there are two families.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 18, 2023
Dear Abbas,I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely,Hotel management.

2/10 Terrible

Thema

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was ABSOLUTELY disgusting, from torn screens all over the building too the absolutely filthy bathroom/ room. We found a empty what appeared to be drug bag of some sort on our floor along with some Cherrios.. there was mold underneath the sinks as well as the ice machine. The ice machine literally had brown sludge on the outside of it. Can you imagine the inside… Scary. I can go on and on. the worst of it all was the follow up from Uper management. There wasn’t any. I have never been so disappointed in customer service in my entire life.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 18, 2023
Dear Thema,Thank for the stay and the comments.It is pretty serious, and we never condone such things.The matter will be investigated and strictly acted upon.Anyway, our apologies for all the inconveniences. This is an uncommon occurrence,Request your understanding and continued patronage.Sincerely,Hotel Manager.

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 18, 2023
Dear carlos,Thanks for your kind words and letting us know you had nice stay with us and we appreciate your comment and are looking forward to welcoming you back soon.Sincerely, Hotel Manager.

6/10 Okay

Kurt

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 18, 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

4/10 Poor

Gladys

Traveled with partner, Traveled with family
Disliked: Cleanliness
The room was dirty, bed sheets had spots. Bathroom door had brown spy, under the sink was filthy. Room desk and other furniture was dirty and had brown spots s...aa if someone splattered something. The room smellwierd.spla
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 18, 2023
Dear Gladys,I appreciate the review. I apologize for not living up to your expectations. We take pleasure in our hotel's cleanliness and the whole experience we give guests. I sincerely apologize for the disappointment we caused you and tell you that steps have already been done to improve the situation going forward. Your experience is not typical of how we conduct business, and going forward, we'll make an effort to give you a more consistent experience.Sincerely,Hotel Manager.

2/10 Terrible

Stacey

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Dirty, understaffed, poor management. Our beds had hair in them, no house keeping to change sheets, no other room available. The walls and floors are dirty. Used tissues in our room. They wouldn’t refund us so we could stay somewhere cleaner. There was one staff person in the hotel. They lied about a manager being available the following day. Everyone we spoke to said they can’t help us. One front desk clerk said I’m a single mom-I’m not dealing with helping you and hung up. Expedia tried to get the hotel to refund us and the manager would not speak with Expedia. Not a great neighborhood at night-loud road traffic and people outside. This hotel does not care about making your stay nice. They just want your money and do the bare minimum if that.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 18, 2023
Dear Stacey,We sincerely apologize for the extremely disappointing experience you had during your stay. Your feedback is deeply concerning, and we want to assure you that we take these matters seriously. The issues you encountered are not reflective of our standards, and we will investigate and address them immediately. We regret the inconvenience you faced and appreciate your patience. We hope to have the opportunity to make amends and provide a much improved experience in the future.Sincerely, Hotel Manager.

6/10 Okay

Robert

Traveled with partner
Liked: Staff & service, amenities
Did not like I had to pay $10 a night for parking in a hotels parking lot also did not like to leave a deposit of $100 for the keys to be returned to pay at front desk
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 18, 2023
Dear Robert,Thanks for sharing your thoughts about your stay. On the basis of your comments, I have personally taken action to investigate these claims. We take this very seriously, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely,Hotel Manager

4/10 Poor

Onieka

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was disappointed. $10 parking fee for a free lot . Had noisy neighbors. Smelled like old room and marijane Bathroom shower curtain was gross pretty sure they havent washed it. All around not happy. Wont stay here again.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Onieka,We sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding the parking fee, noise disturbance, room odor, and cleanliness concerns is deeply concerning, and we apologize for falling short of your expectations. Please be assured that we take these issues seriously and will address them with our team to ensure improvements are made. We regret that we did not meet your expectations and understand your decision not to stay with us again. We appreciate your candid feedback and hope you'll give us another chance in the future.Sincerely, Hotel Manager

6/10 Okay

natasha

Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 18, 2023
Dear natasha, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager.

2/10 Terrible

Jamel

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property did not meet my expectations. Once I arrived in my room, I noticed that I started itching. Then I noticed there was a fry on the floor. I notified the front desk, however they said that no one from housekeeping was available until the morning. So the woman from the front desk had spray available and sprayed the room. Unfortunately that didn’t solve the problem; so I purchased fogger as well as other cleaning products from a local store. This was a poor experience. Among other complaints I had was the noise from the other rooms, including loud music and running children from the room above mine. I certainly won’t be returning to that property.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Nov 13, 2023
Dear Jamel,We sincerely apologize for the disappointing experience you had during your stay. Your concerns about cleanliness, discomfort, and noise are not reflective of our standards, and we deeply regret any inconvenience caused. Rest assured, we are taking immediate action to address these issues with our housekeeping and front desk teams to prevent similar occurrences in the future. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We understand your decision not to return and hope you'll consider giving us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Dianeth

Traveled with family
Disliked: Cleanliness
I went to the bathroom and I found a cockroach on top of the bathroom sink.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Dear Dianeth,Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely,Hotel Manager.

6/10 Okay

Altamese

Disliked: Cleanliness
Had a hard time trying to change room from a big one to a small one
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Dear Altamese, Thanks for the stay and the feedback. We value your input, and we're always looking for ways to improve our services. Thank you so much for staying with us, and we hope you will visit us again soon. Sincerely, Hotel Manager.