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Reviews of Econo Lodge Beach and Boardwalk

2 out of 5
Econo Lodge Beach and Boardwalk
3001 Pacific Ave, Atlantic City, NJ

Reviews

5.2
Rating 10 - Excellent. 52 out of 356 reviews" "
Rating 8 - Good. 60 out of 356 reviews" "
Rating 6 - Okay. 61 out of 356 reviews" "
Rating 4 - Poor. 55 out of 356 reviews" "
Rating 2 - Terrible. 128 out of 356 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Katrina,Thank you for choosing us for your recent stay. It is heartwarming to know from our guests that everything went great. We are looking forward to your many journeys with us. Sincerely, Hotel Manager.

6/10 Okay

Wilfredo, Southbridge

Traveled with family
Liked: Staff & service, amenities
This property is ok not the best but for the price its ok
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Wilfredo, Thanks for your stay. We are glad that you had a great experience, got value for your money staying at our hotel. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to your next stay. Sincerely, Hotel Manager.

6/10 Okay

John

I liked the beach next to it, I didn’t like that there’s no WiFi.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear John, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.Sincerely, Hotel Manager.

2/10 Terrible

Katrina

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again bathroom flooded no microwave not coffee maker toilet is for a toddler it was a nasty hot mess
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Katrina, We apologize for the problems you encountered with your stay. We are working on each of them and hope that you will give us another chance to earn your business. Sincerely, Hotel Manager.

4/10 Poor

Brenda, Albion ave

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs an update on everything beds are not comfortable microwave bathroom the only thing I like is that is close to board walk and Tropicana casino but people are loud around there but hotel needs repair
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Dear Brenda, Thank you for staying with us. We're sorry you weren't completely satisfied with your stay. We are taking the necessary steps to remedy all of the problems that occurred during your visit. Please come back and see us again soon.Sincerely, Hotel Manager.

8/10 Good

annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear annette, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager.

8/10 Good

Daisy

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 13, 2024
Dear Daisy, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager.

4/10 Poor

Mariel De La

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 13, 2024
Dear Mariel De La, Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager.

2/10 Terrible

Jeffrey

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were roaches in my room.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 13, 2024
Dear Jeffrey, Thank you for taking the time to review this document. My sincere condolences are extended to you for finding roaches in your room. All of our rooms are regularly sanitized by pest control services. Our rooms will be kept roach-free as soon as possible as a result of this. Please accept our apologies. We hope you will reconsider us again. Sincerely, Hotel Manager.

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotel Manager on Jan 13, 2024
Dear Joyce,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Mouse in room
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Guest,We appreciate you sharing your experience with us. I apologize for any disappointment you encountered. Rest assured, we will thoroughly investigate your concerns and take the necessary measures to enhance our guest's future stays. We value your feedback and hope you'll consider giving us another chance to welcome you back soon for an improved experience.Sincerely, Hotel Manager

2/10 Terrible

R

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sad stay
They really need to remodel this place
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 12, 2023
Dear Guest,Thank you for your feedback. We appreciate your input, and we'll certainly consider your suggestion for a remodel. Guest perspectives are important to us, and we aim to enhance our accommodations based on valuable comments like yours. If there are specific aspects you feel could be improved or if you have any additional feedback, please feel free to share. We want to ensure our guests have a positive experience, and your insights contribute to that goal.Sincerely, Hotel Manager

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that on both nights I had strangers knocking on my door asking to use my cell phone at 1:00 am, and the 2nd night someone asking for some female at 4:00 am, no microwave in the room and ice machine is in the lobby
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 12, 2023
Dear Michael,We apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the disturbances with strangers knocking on your door. We take your safety and comfort seriously and will address this issue to ensure a more secure environment for our guests. Regarding the lack of a microwave in the room and the ice machine's location, we appreciate your feedback and will consider ways to improve these amenities for a more convenient stay. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

2/10 Terrible

Keysi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 12, 2023
Dear Keysi,Thank you for choosing our property for your stay, although we are disappointed to see that you have rated us with only one star. We apologize for any difficulties you may have encountered during your stay and we are committed to making sure that you have a pleasant experience. We would greatly appreciate your feedback so that we can identify and address any areas in which we fell short of your expectations. Our main priority is to ensure that you are completely satisfied and we hope that you consider staying with us again in the future. Sincerely, Hotel Manager

8/10 Good

Michele

Liked: Cleanliness, staff & service, room comfort
It was comfortable. Had a great trip. Just needs some touch up on paint job. There was no hair dryer. It stated there was one.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Michele,We're delighted to hear that you had a great trip and found your stay comfortable. Your feedback regarding the need for some touch-ups on the paint job is duly noted, and we appreciate your understanding. We apologize for any inconvenience caused by the absence of a hairdryer, and we will ensure this is addressed promptly. Thank you for bringing these details to our attention. We value your input and hope to have the pleasure of hosting you again, ensuring an even more enjoyable experience.Sincerely, Hotel Manager

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel from hell …. Save your money.
It was horrible. The gentleman could not speak. English would not move his car so we could park in the spot that we parked since we pulled in… It was on the walls, the showerhead, three floor mats down on it the ceiling with tall water, log dip, mildew all around the door horrible. The lampshade had blood around the rim of it… I hope to God I don’t get bedbugs
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Joseph,I'm sorry to learn about your distressing experience. It's important to us that every guest feels comfortable and accommodated during their stay. Your concerns about the cleanliness, maintenance issues, and staff communication are deeply concerning. Your feedback will be forwarded to the management team to ensure immediate action is taken to address these issues and prevent such occurrences in the future. We apologize for the inconvenience and hope to have the opportunity to make this right for you if you give us another chance in the future.Sincerely,Hotel Manager

8/10 Good

Misty

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The price worked for us since we were not staying long would not be spending a lot of time in the room. The room was clean but outdated. Major water damage. It was noisy due to traffic - not necessarily the hotels fault. Gentleman working the front desk was very very accommodating as we had booked a smoking room and on his end it was non smoking. He adjusted it at no extra cost for us and gave a good parking spot. Overall not bad for what we paid for. Pretty close to the boardwalk
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 6, 2023
Dear Misty,I appreciate the time you took to share your good experience with us. Your compliments are much appreciated. We are honoured to serve you and our valued guests with utmost care at all times. Your comments will definitely be taken into consideration. Sincerely,Hotel Manager.

2/10 Terrible

Shaunee

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Title: Disappointing Stay at Econo Lodge Atlantic City - Unacceptable Level of Cleanliness Rating: ★☆☆☆☆ My recent experience at Econo Lodge Atlantic City was extremely disappointing, as the cleanliness of the rooms fell far below acceptable standards. Upon entering my assigned room, I was immediately greeted by a foul odor that permeated the entire space. The presence of dirt, dust, and stains on various surfaces were prominent, indicating a lack of attention to cleanliness. The carpet appeared to have not been vacuumed in quite some time, and I noticed a layer of grime on the furniture and bathroom fixtures. The bed linens also left much to be desired. They appeared worn and had visible stains, making it difficult for me to feel comfortable during my stay. The bathroom was no exception, with dirty sinks, grimy tiles, and an unpleasant smell that persisted despite my attempts to mask it. The overall condition of the room reflected a lack of maintenance and disregard for proper hygiene. It is evident that the management has not prioritized cleanliness as a fundamental aspect of guest satisfaction, which is disheartening and unacceptable. In addition to the cleanliness issues, the room lacked essential amenities. The Wi-Fi connection was weak and unreliable, making it difficult for me to access the Internet and stay connected during my stay. The outdated and malfunctioning air conditioning unit only exacerbated the discomfort caused by the uncleanliness of the room. I
Response from Hotel Manager on Sep 30, 2023
Dear Shaunee,It's disappointing to learn that your stay was not satisfactory. The inconvenience is due to several unavoidable circumstances. Taking corrective measures for maximum improvement, our team will examine where we went wrong. I would appreciate your kind understanding and ask for a rethink about scheduling a visit.Sincerely, Hotel Manager.

6/10 Okay

Carolyn

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
When we entered the hotel room, there was no fitted sheet on the mattress
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 27, 2023
Dear Carolyn,Your feedback is extremely valuable to our hotel. Thank you for taking the time to share your experience. We will absolutely address the other areas that were not up to par. We hope that you will give us another opportunity to better serve you in the future.Sincerely,Hotel Manager.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Sep 22, 2023
Dear Audrey,Thank you for your kind words and recommendation. I'm glad you were pleased with your stay and that you found our hotel to be welcoming and a good value. We appreciate the valuable time you spent in sharing your feedback. We look forward to having you with us again soon.Sincerely,Hotel Manager.

4/10 Poor

Janette

Disliked: Cleanliness, property conditions & facilities
Was in a terrible area
Stayed 4 nights in Aug 2023
Response from Hotel Manager on Sep 20, 2023
Dear Janette,We're sorry to hear that you didn't feel comfortable with the area during your stay. Your safety and comfort are our top priorities, and we regret any inconvenience you may have experienced. If you ever consider staying with us again, please don't hesitate to reach out in advance, and we'll do our best to address any concerns and make your stay more pleasant.Sincerely,Hotel Manager

2/10 Terrible

alemania

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is very bad no cleaning
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 11, 2023
Dear alemania,Thank you for taking the time to share your feedback with us. It’s unfortunate your stay with us was not ideal. It’s important to us that we offer our guests a quality experience and we’ll address your concerns with the appropriate members of our team moving forward. We hope you’ll give us another opportunity to share a more positive experience with you soon.Sincerely, Hotel Manager.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you PAY for!
Location was PERFECT!!!! Cleanliness (ill) front desk staff was polite!
My sister had a good time that’s all that mattered.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 9, 2023
Dear Guest,We appreciate your nice comments for our location and polite staff but sorry to see only 2-star rating. It would be nice if you could elaborate on it so we can improve on the areas where we missed it out. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.

6/10 Okay

Shawn

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 11, 2023
Dear Shawn, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager.

4/10 Poor

Kevin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 11, 2023
Dear Kevin, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager.

4/10 Poor

jason

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Site offers free coffe, breakfast and parking. No food or coffee provided. Damage in all rooms with smell of mold. Parking is not included additional fee. Very poorly maitained hotel.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 9, 2023
Dear jason,I understand that there were several issues which caused inconveniences to you. My apologies. We have taken note of each of them and will take actions so that they don’t reoccur. Your satisfaction is important to us and I hope that you will consider staying with us again.Sincerely,Hotel Manager.

8/10 Good

Pablo A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearly to boardwalk,and easy to go to the casino.
Stayed 4 nights in Aug 2023
Response from Hotel Manager on Sep 6, 2023
Dear Pablo,It was a pleasure and an honor to have you stay at our property. We greatly appreciate your kind words about our location, and hope that you will choose to stay with us again in the future.Sincerely, Hotel Manager.

6/10 Okay

Fanechka

Traveled with family
Liked: Staff & service
Bathroom needs to be redone.
The bathrooms MUST be redone. I understand it’s not a luxury hotel but that bathroom is filthy!! I’ve stayed in motels with better bathrooms.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 6, 2023
Dear Fanechka,Thank you for your feedback and I am sorry to hear about your experience with us. I assure you that this level of service is not our norm. We take real pride in this hotel. I hope you will soon be able to stay with us again so we can satisfy you again.Sincerely,Hotel Manager.

6/10 Okay

Raquel

It was mid
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 6, 2023
Dear Raquel, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager.

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 7, 2023
Dear Felix, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds are flat and gross . Blood stains in the bathroom. Do not recommend
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 5, 2023
Dear Guest,Your feedback is extremely valuable to our hotel. Thank you for taking the time to share your experience. We will absolutely address the other areas that were not up to par. We hope that you will give us another opportunity to better serve you in the future.Sincerely,Hotel Manager.

10/10 Excellent

Colby

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Stayed over for business
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 31, 2023
Dear Colby,We greatly appreciate your feedback. It makes us happy to hear that you had a good time with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

4/10 Poor

Edward

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our room looked like it had not been updated since 1960. It was serviceable and clean, but located over a laundry room which caused the room to vibrate when washers were in use (fortunately that stopped around 7pm).
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 29, 2023
Dear Edward,Thank you for taking the time to share your feedback with us. It’s unfortunate your stay with us was not ideal. It’s important to us that we offer our guests a quality experience and we’ll address your concerns with the appropriate members of our team moving forward. We hope you’ll give us another opportunity to share a more positive experience with you soon.Sincerely, Hotel Manager.

10/10 Excellent

Ernest

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and staff was very nice
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 24, 2023
Dear Ernest,Thanks for helping us by offering this review. You are kind to let us know that our clean hotel and nice staff. The experience here has proven to be more than satisfactory to most guests who leave content and happy. Our guest feedback keeps us motivated and focused to be the best hotel. We trust you will give us one more chance. We appreciate the valuable time you spent in sharing your feedback. Thank you so much.Sincerely,Hotel Manager.

2/10 Terrible

Edwin

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Really dirty and nasty hotel
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 17, 2023
Dear Edwin,Thank you for the review. I’m sorry we failed to meet your expectations. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. Your experience is not an indication of how we normally do business, and we’ll work to provide a more consistent experience in the future.Sincerely,Hotel Manager.

2/10 Terrible

Danielle

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
There is limited parking by the actual room your in so you may have to park across the street. oh and you have to pay ($20/day) to park there even though you’ve rented a room. It is not handicapped friendly! We ended up with a room on the second floor- the stairs were unevenly spaced, the floors down the balcony to the room were lifted and covered with carpet patches creating trip hazards. Out of the 3 night stay, house keeping came by once. Half the lights didn’t work in the room, the shower head was held on with drywall screws, the walls were pealing paint, the floors looked unclean, the blanket had a burn hole in it (non smoking room), the sink was plugged up in the bathroom so you couldn’t turn the water on without it filling the sink, the mini fridge was crooked and the stand it was on looked like it came from the dumpster. If I could, I’d give -3 stars. Highly dissatisfied.
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Aug 16, 2023
Dear Danielle,It's disappointing to learn that your stay was not satisfactory. The inconvenience is due to several unavoidable circumstances. Taking corrective measures for maximum improvement, our team will examine where we went wrong. I would appreciate your kind understanding and ask for a rethink about scheduling a visit.Sincerely, Hotel Manager.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price and location to the boardwalk.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 16, 2023
Dear John, Thanks for your stay. We are glad that you had a great experience at our location, got value for your money staying at our hotel. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to your next stay. Sincerely, Hotel Manager

2/10 Terrible

Maino

Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 2, 2023
Dear Maino, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager.

8/10 Good

Lucy

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Aug 14, 2023
Dear Lucy,Thanks for staying with us and giving 8- star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon.Sincerely,Hotel Manager.

2/10 Terrible

John

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches was everywhere
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 12, 2023
Dear John,Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely,Hotel Manager.

2/10 Terrible

Janice

Traveled with family
Disliked: Amenities
It was nasty not clean smoky smelling. Wasn’t what it looked like on internet.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 5, 2023
Dear Janice, Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you had with the stay. We are acting in each of them on high priority. You can see the changes. Please visit us again. Sincerely, Hotel Manager.

2/10 Terrible

Renee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room a roaches
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 1, 2023
Dear Renee,Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely,Hotel Manager.

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Location Location Location!
My wife and I read the reviews and were a little concerned about our stay. We were pleasantly surprised! It's a great location to the beach and boardwalk. It has some cosmetic issues in the room but good value for the money.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 31, 2023
Dear kevin, Thanks for your stay. We are glad that you had a great experience, got value for your money staying at our hotel. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to your next stay. Sincerely, Hotel Manager.

4/10 Poor

Rey

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 1, 2023
Dear Rey, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Okay

jeffrey

Liked: Cleanliness, staff & service
Nice staff Close to the boardwalk The property could use some remodeling; For whatever reasons my room had many nats/fruit flies hovering in the room It's a solid place to stay for you are looking for a short stay alone ; I wouldn't stay here if I had kids or was taking a significant other
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 28, 2023
Dear jeffrey, We appreciate your visit and your feedback. We value your opinions. It's pleasant to notice the positives and regret the drawbacks. Based on your suggestions, we will continue to work on enhancing the amenities. We value guests comments because it helps us get better. I look forward to seeing you soon.Sincerely,Hotel Manager.

8/10 Good

Leslie, brooklyn

Good
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Jul 28, 2023
Dear Leslie,We greatly appreciate your feedback. It makes us happy to hear that you had a good time with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

6/10 Okay

Gaudencio

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Need to be paint and renovate the rooms
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 27, 2023
Dear Gaudencio, Thanks for the stay and the feedback. Your comments are important for us. We value your input, and we're always looking for ways to improve our services. Thank you so much for staying with us, and we hope you will visit us again soon. Sincerely, Hotel Manager.

2/10 Terrible

Sophia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 25, 2023
Dear Sophia, We apologize for the problems you encountered with your stay. We are working on each of them and hope that you will give us another chance to earn your stay. Sincerely, Hotel Manager.

2/10 Terrible

Shella

Disliked: Cleanliness, staff & service, property conditions & facilities
The room I was given was a smoking room and I told the guy at the reception that noe of us smoke due to asthma. He said he can't do anything since that's my own choosing. I told him i would never do that to myself. Long story short, the room and everything in it like towels, sheets, pillows, smells like a huge ashtray! My husband had a flare of his asthma bec of the smell. The walls are like paper thin, we were awaken by the next room guests altercations, shouting,cursing, loud noises and slamming of door in the wee hours of the morning! I would never, ever stay in this place again. For the price I pay, i think I deserved to get a good night sleep and clean and not a smelly room!
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 25, 2023
Dear Shella,I am sorry to learn about all the inconvenience you had during your stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.

2/10 Terrible

Ahkeisha

Disliked: Cleanliness, staff & service, property conditions & facilities
The towels walk with your own towel and washcloth the ones provided all stained up and NASTY The rooms smell like it has MOLD No microwave the carpets need to be picked up our those rooms. Blow dryer In bathroom Don't work what's the purpose of having one in there and then housekeeping they don't even come to your room I've been there three nights they hadn't come one day to vacuum or change towels I had to go and get them.from the front office and an Iron no iron in rooms and alse they have a safe looks like it's been there from 1899.... TERRIBLE FILTHY PLACE MAHN EVEN THE GROUNDS AND OURSIDE AROUND THE HOTEL DIRTY‼️‼️‼️‼️ I could NEVER belittle myself Ever staying in something like that ever for. $250 a night because of events
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Jul 20, 2023
Dear Ahkeisha,It's disappointing to learn that your stay was not satisfactory. The inconvenience is due to several unavoidable circumstances. Taking corrective measures for maximum improvement, our team will examine where we went wrong. I would appreciate your kind understanding and ask for a rethink about scheduling a visit.Sincerely, Hotel Manager.