Could've Been Nicer.
Posted Aug 16, 2016
On arrival, the innkeeper was not present. Her teenage son said she was at the beach. Ok, not really thrilled with that. There should be an adult present at all times in my opinion to greet guests upon check in. What if something serious happens (ed)??? Anyway, our room was the Honeymoon suite on 3rd floor.A strange shaped room with a HUGE Jacuzzi as soon as you walk in with 2 OVERSIZED massage type chairs that took up almost ALL the space in that room. The bedroom was ok and the mattress was ok. There are signs of paint peeling and cracking and the whole room itself needs a major renovation. Bathroom was VERY small. VERY SMALL Shower is NEXT to bathroom. 2 old towels for shower use. There were no dresser drawers to store ANY clothes. Guests are told by a sign in room to use luggage racks. We stayed in August, it was VERY hot outside as well as inside the OC Mansion (???!!!). There was no AC on the ground floor or in common areas. In our room there was a small window AC unit in larger space and small wall vent in bedroom that was not adequate to keep these areas properly cooled. At 10 PM the temperature reading on thermostat inside house ground floor was 86 Degrees!! Brutal. NO AC. Next morning there was a small oscillating fan on ground floor that just blew hot air around the room. Would not stay here again. The whole house needs a total renovation throughout. However, Nancy, the owner was pleasant and the breakfast she and her helper served in the morning was good.
Comment from Hotel Management
Dec 31, 2016 by Nancy , Hotel Management
Dear Tom Aghith,
Thank you so much for taking the time to write your review. I had my roof re-done and I do apologize it affected the quality of your stay. The room description on your confirmation letter when you reserved adequately describes the room. Every room of this B&B is so different. The layout of your room was designed in 1896. It makes things unusual and a different experience. It was renovated to the studs in 2005. Perhaps you could elaborate on the "total update". Unlike other historic properties it has electric outlets on both sides of the bed and minimum of 2 per wall in every room of the house. The baths, floor and furniture are less then 10 years old. The towels were purchased this year. (see receipt) The AC units are fairly new and will be receiving service; I want to thank you for your feedback as I will be having them checked immediately . Thank you for your review. I had only wish you contacted me when you stayed about any issues. There is one bureau with 2 large drawers in the room you were staying to unpack your clothes.
Also, I have renovated the back deck for warm months. There is a sectional sofa and enclosed awnings. I think you will love it.
On your confirmation letter it explains the Innkeeper plans to be there at check in however if you are late...here are the instructions. I always have adults and family and staff trained to check in guests. Thank you for being cordial to my son. As with most small businesses family is helpful. If there was an issue I have trained adults on the property and my cell phone. I occasionally leave the property for a bit of exercise, grocery shopping, and to pick up supplies. Every room has my phone number posted. Thank God for cell phones! Thank you in advance for your business and your future reservation. Sincerely, Nancy Aiken Innkeeper