Ratings based on 2,377 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything

Posted Aug 27, 2015
Booking, checking in and checking out was made easy. This allowed for a hassle free experience. The staff was very kind and helpful. The rooms were fairly priced and very relaxing and comfortable. I would highly recommend to anyone looking for a reasonably priced hotel in AC without spending a fortune.
1 out of 5
by A verified traveler from Pompano Beach FL

Absolutely the poorest customer service ever !

Posted Aug 25, 2015
Cons: Everything!
We had to come to Atlantic City due to a death of a family member. This was one of the only hotels available in the middle of August....now I know why! Check-in is supposed to be at 3. I reserved 2 rooms and one was not ready when we arrived at 5:30. At 6, I requested another room because I was exhausted after traveling all day. That room looked and smelled like no one had stayed in there or cleaned it for months. I left immediately and went back down to the front desk. The front desk manager would not speak to me and handed a coupon for breakfast to the person who was helping me, or NOT helping me. He then put me back in the original room which was now ready after 6 pm. The carpet had stains.The bathtub had stains. The furniture was dusty.I could hear through the walls. I received no apology for the wait, but for the coupon for breakfast for 2. There were 3 of us! When I asked about a refund and requested to check out, I was told that I could not get any money back at all "because I booked through Expedia". They told me to call Expedia. I did call Expedia and was told that "due to the hotel policy", I could not get a refund. Very frustrated! I paid in full for 2 rooms for 4 nights when I booked. I have never done that before and will never do it again. Hard lesson to learn...especially when dealing with a sudden loss and grieving.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2015
Beds were uncomfortable. Small tomato on bathroom floor
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Nice hotel.

Posted Aug 21, 2015
Nice. Good location. Carpet needs to be cleaned. Hotel staff was pleasant. I will stay again.
1 out of 5
by A verified traveler

Family trip, the bid sheets were dirty and smiley,

Posted Aug 21, 2015
Pros: I enjoyed the Exercises Facilities and some what the location
Cons: The hotel needs to improve in their cleanness and their staff to be trained for hospitality and to support their guests.
Location: Atlantic City is very charming and nice beach
I never seen unfriendly hotel staff as of the Sheraton at Atlantic City. You have to tip them in order to answer your question or help you out.
5 out of 5
Recommended
for Everyone
by A verified traveler from Saylorsburg , PA

Nice hotel.. Great sevice

Posted Aug 20, 2015
Beautiful hotel. The history of the place is awesome. Great exposition of Miss. Universe. My daughter forgot her tablet in the room.I made online request and they sent the tablet back to me at home.
2 out of 5
by A verified traveler from New Jersey

Location is excellent.

Posted Aug 18, 2015
Pros: Location
Cons: Non-smoking rooms should be checked to make sure they do not smell like an ashtray. Also install ventilation in the bathrooms. Hire friendlier staff!
Location: Close to all the shopping and within walking distance to Boardwalk.
The valet parking attendant seriously wanted to charge us $15 just to unload and check in. The check in agent was very stoic and unsocialable. As a flight attendant, I am familiar w/ excellent customer service. Supposedly, I had a non smoking room that smelled like an ashtray. The lack of vent/fan in the bathroom was very uncomfortable.
3 out of 5
by A verified traveler

Posted Aug 17, 2015
Hotel is in an convenient location, unfortunately parking is not included as part of your package.
2 out of 5
by A verified traveler

It's ok

Posted Aug 14, 2015
Housekeeper not good at all I'm very disappointed
5 out of 5
Recommended
for Everyone
by A verified traveler from ct

Nice hotel loved it

Posted Aug 13, 2015
Excellent service The staff was very professional Close to tango outlet Very very clean Room service was perfect I will highly recommend it to my friends and Family And definitely I'll go back to this hotel or any other sheraton hotels I loved the view Very affordable I thank my friend that told me about experience with Sheraton Hotel