Smelly, inadequate wifi, yucky breakfast
Posted Aug 11, 2014
This hotel was very disappointing. We took a non-smoking room. When we walked into the room there was an overwhelming odor of smoke and air freshener that wasn't adequate to mask it. There were burn marks on the bedside table and on the bathroom floor. Clearly, numerous previous guests had completely disregarded the no-smoking policy. This hotel was advertised as having high-speed wireless. It barely worked. There were 2 of us with laptops. My son wasn't able to log on at all. I got on, but the internet kept crashing while I was working, and I repeatedly lost what I was working on until I gave up. Our room was one of the farthest from the office. I went down and asked if we could change rooms because of the odor and the internet. I was told that there was only one other room available and it was more expensive and we would have to pay the difference. The manager played the blame game and did not take responsibility for any of the issues. He insisted that his internet was working fine, and that there must be something wrong with our computers. He pointed to a sign that stated that there was a $200 fine for smoking in non-smoking rooms, and said that there was nothing he could do about it if people didn't follow the rules. He was not in the least bit apologetic and was completely unwilling to do anything to accommodate us. Everything was someone else's fault. The "breakfast" consisted of packaged bagels and a toaster oven, and nasty little muffins.