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Reviews of Tropicana Atlantic City

3.5 out of 5
Tropicana Atlantic City
2831 Boardwalk, Atlantic City, NJ

Reviews

6.8
Rating 10 - Excellent. 3780 out of 12101 reviews" "
Rating 8 - Good. 2701 out of 12101 reviews" "
Rating 6 - Okay. 1974 out of 12101 reviews" "
Rating 4 - Poor. 1576 out of 12101 reviews" "
Rating 2 - Terrible. 2070 out of 12101 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, Branchburg

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was most kind and accommodating. Ryblia down at the check in counter was most helpful even though I thought they should have comped me a free day because we had to change rooms.
Stayed 3 nights in Apr 2024

2/10 Terrible

jose

Traveled with family
Disliked: Cleanliness, staff & service
They charge for two room in Havana tower I send me to different one very bad experience
Stayed 2 nights in Apr 2024

10/10 Excellent

Deborah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty things to do. Restaurants Shopping and Nightlife. You really don’t have to leave the Hotel
Stayed 1 night in Apr 2024
Response from Rob on Apr 24, 2024
Great feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Love the setup of hotel, very easy to find anything. Great food options. Dislike is the fact uou have to pay to use the jacuzzi.
Stayed 2 nights in Apr 2024
Response from Jasmine on Apr 24, 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

kissey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Tropicana it was very clean
Stayed 2 nights in Apr 2024
Response from Jasmine on Apr 24, 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tropicana has everything clubs, lounges, restaurants, clothing stores all inside and close.
Stayed 1 night in Apr 2024
Response from Angel on Apr 23, 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

2/10 Terrible

Ibrahim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rob on Apr 24, 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Rohini, Jamaica

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from customer relations on Apr 23, 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

8/10 Good

Meresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rob on Apr 24, 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Nakesha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice on the inside. A lot of homeless people around the area.
Stayed 2 nights in Apr 2024
Response from customer relations on Apr 23, 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rob on Apr 24, 2024
Great feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Rob

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Rob on Apr 24, 2024
Great feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Jerrodd Donta Coates

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 2 nights in Apr 2024
Response from customer relations on Apr 23, 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

8/10 Good

bertha

Traveled with family
Disliked: Amenities, property conditions & facilities
The pool open late and close early, i was no able to watch tv only if buy movies , the smoking room do not have open windows or extractors to clean the air,
Stayed 1 night in Apr 2024
Response from Jasmine on Apr 23, 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 Terrible

Jamaal

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I didn’t like that I was up my whole stay because there was neighbors arguing outside of my room and no security did anything
Stayed 1 night in Apr 2024
Response from Jasmine on Apr 23, 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Yesenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in & check out was quick. Overall good place to stay in. Food court & places to go dancing is in Tropicana.
Stayed 2 nights in Apr 2024
Response from Jasmine on Apr 23, 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

8/10 Good

Roman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty good
Stayed 4 nights in Apr 2024
Response from Jasmine on Apr 23, 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

6/10 Okay

Destiny

Stayed 2 nights in Apr 2024
Response from Angel on Apr 23, 2024
Nice score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

6/10 Okay

Stephanie

Traveled with partner
Disliked: Amenities
The rooms had little TV and you had to call to get your linen changed and it took long time for service I wouldn’t recommend this hotel
Stayed 2 nights in Apr 2024
Response from Jasmine on Apr 23, 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 Terrible

Gadson

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from customer relations on Apr 23, 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jasmine on Apr 23, 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

4/10 Poor

Brittney, Philadelphia

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jasmine on Apr 23, 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 Terrible

Ashleigh

Just checked into our room and there is pee on the toliet seat! Disgusting
Stayed 1 night in Apr 2024
Response from Shelle on Apr 22, 2024
Thank you for your feedback, sorry to read that you did not fully enjoy your experience, and we hope to get another chance to deliver a 5-star experience. Have a great day!

6/10 Okay

Lovely

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jasmine on Apr 23, 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

8/10 Good

Tee Andra

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience.
Stayed 2 nights in Apr 2024
Response from Jasmine on Apr 23, 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jasmine on Apr 23, 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 Terrible

Gilda

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
The room was dirty, there was a dirty towel covering the smoke detector in the room. The tv and furniture seemed to be smeared with a dirty cloth. I paid over 450 to sleep in a dirty room?? This is ridicolous, I would like to get reimburse!!
Stayed 1 night in Apr 2024
Response from Shelle on Apr 22, 2024
Thank you so much for your rating! We will take your rating into advisement to make any needed adjustments. Thank you, and we hope to see you again very soon!

8/10 Good

Lennette

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My only complaint they didn’t come clean our room Otherwise it was a great experience
Stayed 2 nights in Apr 2024
Response from Shelle on Apr 22, 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 Terrible

Kaleena

Disliked: Cleanliness, staff & service
WORSE EVER!!!!! Never will stay here AGAIN!!
Stayed 1 night in Apr 2024
Response from Jasmine on Apr 23, 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

6/10 Okay

Courtney

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jasmine on Apr 23, 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

6/10 Okay

Francine Mary

Traveled with partner
Disliked: Property conditions & facilities
The hotel was outdated and dirty
Stayed 1 night in Mar 2024
Response from customer relations on Apr 21, 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 Excellent

William, Pottstown

Liked: Amenities
This place is awesome
Stayed 1 night in Apr 2024
Response from Jasmine on Apr 21, 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

2/10 Terrible

James

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Shelle on Apr 22, 2024
I’m sorry to read about your experience. I’ll take your feedback and review it with our staff.

8/10 Good

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay but confusing to get to the Check in area
Stayed 1 night in Apr 2024
Response from Shelle on Apr 22, 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Youssef

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Angel on Apr 21, 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

8/10 Good

modestine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rob on Apr 21, 2024
Nice score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

2/10 Terrible

Tashem

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Upon arival, they said my reservation was canceled. The rude check in lady found a room for us, said the were booked. (In April, yeah right) It had dirty towels in the bathroom, 3 full garbage cans, & the bed looked like someone was lying in it recently and it was next to the service elevator. Called the fron desk which is not easy. You are routed to some type of call center 1st. They promised housekeeping would be up to clean room. Also offered a $50 meal & beverage credit to the room. The lady came and said her shift is over she just wanted to see what was going on & left. Said they will have to give us another room. Called front desk again, same process. Finally got some at the front desk. Told them what happened. Did not feel bad at all. I stated wanted a refund. Was told to go to the front desk. A nice front desk guy miraculously found us a room, stated it was an uograde. It was actually the room i originally booked. All this happened between 11pm & 1am. We took the room due to being tired after a 3 hour drive. Needless to say. Customer service is sub par, housekeeping was rude, as well as front desk lady. We were unable to use the $50 meal credit because it was not transferred to the new room & of course they could not find anything about it.
Stayed 3 nights in Apr 2024
Response from Jasmine on Apr 21, 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Anthony

Traveled with family and small children, Traveled with family
Liked: Amenities
Fast and easy, but didn’t understand why I paid so much at property.
Stayed 1 night in Apr 2024
Response from Shelle on Apr 20, 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Victoria

It was a beautiful stay just very expensive but I enjoyed my birthday ❤️
Stayed 3 nights in Apr 2024
Response from Shelle on Apr 20, 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

6/10 Okay

April

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Angel on Apr 21, 2024
Nice score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Leroy

Traveled with family
Liked: Property conditions & facilities
Everything was excellent
Stayed 1 night in Apr 2024
Response from Rob on Apr 19, 2024
Great feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2024
Response from Shelle on Apr 19, 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Siyong

Traveled with family
Liked: Amenities
n/a
Stayed 1 night in Apr 2024
Response from Shelle on Apr 20, 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

4/10 Poor

Brandon

Traveled with group
Disliked: Cleanliness
jr suite was terrible & the shower was so bad!
Stayed 2 nights in Apr 2024
Response from Shelle on Apr 19, 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was a bit over crowded and dirty, but overall we had a good time
Stayed 1 night in Mar 2024
Response from Shelle on Apr 20, 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

10/10 Excellent

Kristina

Traveled with partner
Liked: Amenities
Tropicana was beautiful stayed in Havana tower bathrooms were a little unclean in Casino but room was perfectly clean my favorite casino in Atlantic City!
Stayed 2 nights in Apr 2024
Response from Rob on Apr 18, 2024
We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

8/10 Good

Denise

Liked: Staff & service
Our stay was ok. It seemed a little in the hallway to the elevator. Besides the machines being very tight, we have no complaints.
Stayed 1 night in Apr 2024
Response from Shelle on Apr 18, 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the nearby restaurants
Stayed 1 night in Apr 2024
Response from Shelle on Apr 19, 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

2/10 Terrible

Sandip, San Diego

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Really bad experience! We booked the hotel in advance all the way from California for spring break with kids. Specifically we booked it for the hotel’s well advertised IMAX theatre and their swimming pool. After traveling for a day there from coast to coast, we found Both the imax theatre and the pool were CLOSED when we landed there!! For days!! Pool got closed at 5.30 pm on Monday and would open on Wendy’ Wednesday, The IMAX theatre was closed for both Monday and Tuesday!! Nowhere on the Expedia site this was mentioned. When we talked to the hotel staff during our stay about what our kids could do, they pointed to the other resorts in the area!! What’s worse - when we talked to the manager on duty Ms Betsy, and explained our experience, she took no responsibility of this. She mentioned the hotel website has this (though wrong days are mentioned there), but blamed the 3rd party sites and customers who don’t check everything by visiting the hotel’s specific website!! Who does this after booking from Expedia? We asked for refunding at least the resort fees due to this. But she declined. Even she pointed to the other resorts in the area for activities for kids!! That was hilarious!! I mentioned at least the managers should understand the irony here. Completely disappointed!!
Stayed 2 nights in Apr 2024
Response from Rob on Apr 18, 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room was dirty & outdated
Stayed 1 night in Apr 2024
Response from Shelle on Apr 18, 2024
I’m sorry to read about your experience. I’ll take your feedback and review it with our staff.