Posted Jan 30, 2017
Arrived on Thursday, saw French fries laying on floor in vending room on 33rd floor, French fries still there when I left Sunday morning even after telling housekeeping on Friday. Room was not cleaned Friday morning, was cleaned Saturday morning after conversation telling them room not cleaned. Noticed and told housekeeping on Friday black mold in bathroom on wall and floor, broken tile and missing in bathroom behind door, ripped wallpaper on wall behind table, appeared to be dead black spider in sheer curtain at windows, windows so dirty visibility was terrible. Housekeeping attempted to remove black mold and got most of it off. When I told the check out desk on Sunday morning I was told "sorry and she would report it to management" I will definitely not be staying at the Tropicana again. I paid for 2 rooms for 3 nights Room #3312 and #3314 1/26/17 - 1/29/17.