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This the second stay at your wonderful hotel and we are just as happy the second time. Your absolutely wonderful reception staff ( Laura and Sarah) are a great asset to the hotel, they were always friendly and more than helpful, a BIG thank you to Laura and Sarah ! Hopefully we will see you all again ...
Small Elevators, does not function well. The elevators do not ground with same level of the ground. It surely is a safety issue. Also, not not clean. One day, I could see my left over hairs in the tub. Staffs are very kind and Willing help
Hotel was very clean. The access was great, it is across from Atocha station and a short walk to the Prado. the room was comfortable for a solo traveler.
The staff was really helpful. We were able to check in right away (instead of wait for the check in time) which was great. Anything that we needed or had questions, the staff was able to fulfill.
The room was clean, the soup and shampoo was good quality. We bought a terrible toothpaste at the pharmacy because we did not speak Spanish, and could not use it. So the staff gave us toothpaste packets for the entire stay.
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