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Reviews of Econo Lodge Inn and Suites

2 out of 5
Econo Lodge Inn and Suites
4955 S. Garfield Rd, Auburn, MI

Reviews

6.8
Rating 10 - Excellent. 81 out of 368 reviews" "
Rating 8 - Good. 121 out of 368 reviews" "
Rating 6 - Okay. 63 out of 368 reviews" "
Rating 4 - Poor. 54 out of 368 reviews" "
Rating 2 - Terrible. 49 out of 368 reviews" "

6.8/10

Cleanliness

8.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eglis, Broomfield

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

6/10 Okay

Heath

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Room had smears of dirt on bathroom wall, washing machine bellow our room, banged while used
Stayed 1 night in Mar 2024

4/10 Poor

Gale

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had damages everywhere and was barely safe with our first room not being able to lock and the second one the secondary lock wasn’t attached properly. Whole building looked like it was in the middle of a renovation and just in terrible shape.
Stayed 1 night in Feb 2024

2/10 Terrible

Deborah

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Smelled noisy a lot of people
Stayed 1 night in Jan 2024

4/10 Poor

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Anessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I slept here after a Christmas party. It was clean, convenient and the bed was comfortable. The price was great. Its not a fancy place but it worked for what we needed it for.
Stayed 1 night in Dec 2023

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a cheap place to rest our heads for 6 hours
Stayed 1 night in Nov 2023
Response from Tim on Nov 24, 2023
Thank you for taking the time to do our review.

2/10 Terrible

FMG

Disliked: Cleanliness, staff & service, property conditions & facilities
shouldn't be open for business
Stayed 1 night in Oct 2023
Response from Tim on Nov 24, 2023
Thank you for taking the time to do our review.

6/10 Okay

Denise

Traveled with family
Disliked: Amenities
Smoking was done right outside the door that came inside to the stairwell split between first and second floor so hallway was smoky. No continental breakfast. Only 2 pillows on a queen bed and no blankets with weather in the 40s
Response from Tim on Nov 24, 2023
Thank you for taking the time to do our review.

6/10 Okay

John

Liked: Cleanliness
Bare bones hotel. Ok for the price
Stayed 1 night in Nov 2023
Response from Tim on Nov 24, 2023
Thank you for taking the time to do our review.

4/10 Poor

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stank of cigarettes and pot. Room had two pillows for three guests; was told they'd look in the attic for more. Two hand towels, no bath towels in roon; was told to come back in the morning because their laundry dryer wasn't working.
Stayed 2 nights in Oct 2023
Response from Tim on Oct 29, 2023
Thank you for taking the time to do our review.

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff!
The staff were quite friendly and helpful. I would have liked a coffee maker in the room, but they did have it in the lobby. Also, I would have liked a blanket. I was cold in the night with just the light throw they had on the bed, so I had to get up and turn up the heat, which I don't like to use.
Stayed 1 night in Oct 2023
Response from Tim on Oct 29, 2023
Thank you for taking the time to do our review

6/10 Okay

Ben

Traveled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Tim on Oct 27, 2023
Thank you for taking the time to do our review

6/10 Okay

Emily

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Tim on Oct 19, 2023
Thank you for taking the time to do our review.

6/10 Okay

Max

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Tim on Oct 19, 2023
Thank you for taking the time to do our review

6/10 Okay

Barry

Liked: Staff & service
Disliked: Amenities
Lack of amenities. Inability to get refund for night not used.
Stayed 3 nights in Oct 2023
Response from Tim on Oct 16, 2023
Thank you for taking the time to do our review

6/10 Okay

Anthony

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Meh
Bed was hard and rippled. Carpet was not vacuumed. Toilette was dirty.
Stayed 4 nights in Oct 2023
Response from Tim on Oct 15, 2023
Thank you for taking the time to do our review

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, amenities
The room was clean and comfortable, and had a refrigerator, freezer, and microwave.
Stayed 1 night in Sep 2023
Response from Tim on Oct 5, 2023
Thank you for taking the time to do our review.

6/10 Okay

April

Traveled with partner
Disliked: Property conditions & facilities
You get the bare minimum in the rooms, the pool had a very strong chlorine smell, there was stuff floating in the hot tub, it was dirty in the pool area, towels even looked dingy, the floors in my room were sticky, it said two start on the sight and it's no lie.js
Stayed 1 night in Sep 2023
Response from Tim on Sep 22, 2023
Thank you for taking the time to do our review

2/10 Terrible

Andre Paul

Stayed 1 night in Sep 2023
Response from Tim on Oct 5, 2023
Thank you for taking the time to do our review.

4/10 Poor

Rachele

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Did not like it at all. Place was filthy. Bugs in the room no elevator. Staff wasn't very supporting.
Stayed 1 night in Sep 2023
Response from Tim on Sep 10, 2023
Thank you for taking the time to do our review.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Tim on Sep 10, 2023
Thank you for taking the time to do our review.

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities
Stay away!
We had to ask to change rooms. The first room was dirty, had badly chipped furniture, a very noisy refrigerator and the so called blanket on the bed was actually a colored sheet, single thickness. The spa did not operate and the pool deck was filthy with old paint.
Stayed 1 night in Aug 2023
Response from Tim on Aug 30, 2023
Thank you for taking the time to do our review.

10/10 Excellent

Mahmoud

Stayed 2 nights in Aug 2023
Response from Tim on Aug 28, 2023
Thank you for taking the time to do our review.

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tim on Aug 23, 2023
If you would let us know what your issues are we could try to address them.

4/10 Poor

David

Business traveler
Hotel desperately needs an update. Room smelled bad. And only offered coffee no breakfast
Stayed 1 night in Aug 2023
Response from Tim on Aug 17, 2023
We do not offer or advertise Breakfast being available

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 5 nights in Jul 2023
Response from Tim on Aug 6, 2023
Thank you for taking the time to do our review

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from TIM on Jul 24, 2023
Thanks for taking the time to do our review

8/10 Good

Marygrace

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Tim on Jul 11, 2023
Thank you for taking the time to do our review

10/10 Excellent

Judi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Jul 2023
Response from Tim on Jul 3, 2023
Thanks for taking the time to do our review.

2/10 Terrible

Scott

Disliked: Cleanliness, property conditions & facilities
The hallway and stairwell were filthy. The room smelled of cigarette smoke. There was a ladder in the hallway blocking the way. There used to be breakfast— is there is not. It was incredibly noisy, as you could hear people in nearby rooms and in the room above. The temp in the room was either warm or freezing due to an inconsistent wall air conditioner. Wouldn’t ever stay there again..
Stayed 2 nights in Jun 2023
Response from Tim on Jun 29, 2023
Thank you for taking the time to do our review

8/10 Good

Janet

Traveled with family
Liked: Staff & service
Not what expected but a place to sleep
Stayed 1 night in Jun 2023
Response from Tim on Jun 22, 2023
Thank you for taking the time to do our review

10/10 Excellent

Greg, Battle Creek

Traveled with partner
Liked: Staff & service
Seedy
Stayed 1 night in Jun 2023
Response from Tim on Jun 6, 2023
Thanks

10/10 Excellent

Tina

Traveled with group
Liked: Staff & service
Staff member very friendly
Stayed 1 night in May 2023
Response from Tim on Jun 2, 2023
Thank you for taking the time to do our review.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice nights sleep.
Stayed 1 night in May 2023
Response from Tim on Jun 1, 2023
Thank you for taking the time to do our review.

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Tim on Jun 1, 2023
Thank you for taking the time to do our review.

4/10 Poor

Timothy

Stayed 2 nights in May 2023
Response from Tim on Jun 15, 2023
Thank you for taking the time

4/10 Poor

Kenny

Air conditioning in the wall had a bad smell had to buy a smely to make the room better. A lot of noise to the whole night people have dogs on the premises will not do this again.
Stayed 2 nights in May 2023
Response from Tim on May 17, 2023
Thank you for taking the time to do our review

8/10 Good

Kristal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff!
Stayed 2 nights in May 2023
Response from Tim on May 17, 2023
Thank you for taking the time to do our review

8/10 Good

sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Tim on Apr 10, 2023
Thank you for taking the time to do our review

4/10 Poor

Peter

Disliked: Property conditions & facilities
matress - old saggie (?) - springs etc.
Stayed 1 night in Mar 2023
Response from Tim on Mar 19, 2023
I'm sorry you stayed in one of the few rooms we haven' t replaced the mattresses in yet. As you could see we are finishing up our remodel everything should be done soon.

10/10 Excellent

LAURA, Lansing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and fast check in, hotel having construction but was warned by email. Clean and quiet
Stayed 1 night in Feb 2023
Response from Tim on Feb 25, 2023
Thank you for taking the time to do our review

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Tim on Feb 22, 2023
Thank you for taking the time to do our review

4/10 Poor

Fredrick

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We got here n the pool was broke. I found a vape pen under the bed n a dirty paper towel on the bed. It's cheap so I guess you get what you pay for
Stayed 1 night in Jan 2023
Response from Tim on Jan 24, 2023
Thank you for taking the time to do our review

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location a nice new bathroom. I can adjust the heat inside the room, warm toasty bedding, great TV and channels and a wake up. Call in the morning.😊
Stayed 1 night in Jan 2023
Response from Tim on Jan 14, 2023
Thank you for taking the time to do our review

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2022
Response from Tim on Dec 29, 2022
Thank you for taking the time to do our review

2/10 Terrible

Mackenzie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2022

4/10 Poor

ian

Business traveler
Disliked: Staff & service, property conditions & facilities
Pool to cool to use
If you are booking for "indoor pool" Don't bother room is not heated and pool was 77 degrees if that, when I went to complain I was treated like I had the problem. The halls leading to pool are also not heated so you have a chilly walk back to room. And of course there main pic is the pool wish I had stayed elsewhere
Stayed 1 night in Nov 2022
Response from Tim on Dec 2, 2022
As you may have noticed during your stay, we are currently renovating our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again. Once our extensive renovations are completed, we are confident that you will be pleased with your stay. We hope you will give us another chance to provide you with a superior experience.

4/10 Poor

Ricardo

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We didn't have power due to high winds. In complete darkness. Had to use light on phones to walk down stairs and hallways. Very unsafe with darkness and construction. Had to use our phone to use bathroom could not take a shower. Window was leaking water from rain. We left at 1:30 am to head home 2 hour drive because conditions were so bad. There was drag racing in the parking lot. We could hear the guy next door snoring. Would like a refund please. Conditions were horrible
Stayed 1 night in Nov 2022
Response from Tim on Nov 14, 2022
Thank you for taking the time to do our review

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2022